Redway HR Ltd Reviews 30

The team at Redway have done it again by providing us with a high level of service and expertise that quite frankly is in our view superb. Well done team Redway !! Keep up the great work !

Redway assisted me with a consultancy contract and setting up a new business. Liz was incredibly knowledgable, supportive and professional. Thoroughly recommend

Redway recently assisted us with a tricky HR situation and did so with expertise and a professional manner. The situation is now resolved and all parties are happy. Many thanks to Liz and the team at Redway

Great support from Liz and the team in putting together our documentation. Responsive, pragmatic and completely tailored to our requirements. Professional service from start to finish. You have also helped a number of our clients too and great to be able to recommend your services with absolute confidence.

Liz from Redway HR was incredibly helpful and approachable. I would highly recommend her services.

Excellent service by Katrina at Redway. Cannot thank her enough for the help and support provided over the past months.
Would highly recommend their services.

Special shoutout to Katrina for all her guidance and support over the last few months on various HR related topics. She has been very professional throughout and a great help to myself and our company. I would highly recommend Redway!

Listening to the menopause in the workplace seminar was inspiring, eye opening and informative. Thank you Liz for raising the profile of menopause in the work place and delivering it in an engaging fashion.

We would like to thank Liz & Lesley for the support and guidance that they have provided over the years; they have been with us right from hiring our first employees back in 2019 through to where we are now with a team of 27 and growing. We have never felt the need for an in-house HR function when they have been able to support us in a professional and timely fashion whenever we have needed.

I’ve been on a Webinar about having “Powerful Performance Conversations”. This was really useful and Ali’s made it really easy to understand how important it is to have personal conversations with an individual on an on going basis. This was not about just having a series of “performance review” meetings. Rather is is about carefully understanding the individual, their goals and what they enjoy and how you work together to align them to achieving your business goals.
From this - and talking to a Liz before - I would not hesitate to work with Liz on helping us achieve great performance.

I opted for Redway HR's new employer bundle to produce the handbook and contract needed for my first hire. All of the work for this was completed by other members of Liz's team and it was an incredibly poor experience. The first draft of my 'tailored' employee contract was not tailored at all, to the point that it still had the previous client's name in it! At Redway HR's request we had previously had an hour long phone call to gather the information they needed to tailor it, making this all the more frustrating. As a small business owner time is a precious commodity so having it wasted (and paying for the privilege) is very frustrating.

The document was also littered with typos and spelling mistakes. I had to ask 5 times for this to be fixed. Every time I was told it had been, even though that was clearly not the case. I escalated this to Liz and was told Word's spelling and grammar check was wrong(!?), at which point I listed some of the mistakes. I then received an apology and she corrected the document. This wasted so much time and completely destroyed any trust in the quality of the work they have produced. What kind of a professional services company can't even use spell check.

One of the main reasons I selected Redway HR was that they had a recruitment specialist in their team. I had to chase many times to get responses and promised work from this team member. The eventual output (which supposedly took an hour) was a dozen questions which could easily be found within 10 minutes on Google. So definitely don't factor this into your decision making.

I would strongly recommend to anyone looking for an employee handbook or contract that you save yourself the aggravation and look elsewhere.

In response to Redway's comments.

It is not true the only delay was caused by a team member being OOO for 2 days. I only found out they were OOO after following up on an email from 3 working days earlier which had received no response. I then received an OOO that they were away until the following week. This was after they had asked to delay preparing the interview questions until I had candidates ready to interview, meaning they made this work far more time sensitive than it needed to be. Not to mention the numerous delays caused by the other issues outlined above.

The spelling errors were all picked up by spell check as they made no grammatical sense. This was after the document had supposedly already been checked 4 times.

As for the direct debit it was the icing on the cake when I was threatened with late fees (7 days after the invoice was due) because you set the direct debit payment up to be collected on Jan 14th (as seen in my online banking) and not December 14th.

Redway HR have been an excellent source of support and I was partnered with the expert Lesley who helped me produce my first contract and offer letter for a new joiner.

It’s obvious you could Google a contract and get something together, but Lesley helped me see real value in getting it done properly by experts. I learned quite a few things, she was super helpful and it’s nice to feel now a really serious part of my business is in good hands.

Looking forward to working with her as I get things growing and will inevitably need more help.

I will also inevitably recommend RedwayHR to my clients should they need HR support.

Fantastic to work with. High quality training. Very patient during our LMS implementation and helped our charity understand how to best work with content writers. Would highly recommend!

I would highly recommend Redway, they have an professional, expert, person centered approach and have offered excellent support to all involved in the processes they have assisted us with.

Smart and specific review of my online and application profile to match it to the requirements of my target role. Very helpful and provided insights that I wouldn't have gleaned without that support.

Thoroughly professional service from Liz who conducted a full investigation and delivered an in depth report regarding a grievance. Highly recommended.

Excellent HR firm that was recommended to me. I use them and was very happy with the work.

Did the Managing Change webinar with Liz Redway and it was great! It was super interactive and she went through it in a way that made it feel as if it was personally tailored for our organisation.

A most refreshing experience working with Redway HR. Our last few meetings have been nothing short of excellent.
Liz oozes confidence and professionalism and was quick to recognise what was required to take our start-up to the next level and this is exactly the strategic partnership we needed.
Our consultation with Liz is ongoing and we couldn’t be happier to have discovered such a gem. I highly recommend.