Redwood Collections Ltd Reviews 360

I have used Redwood Collections multiple times now and have been very happy with the process and outcomes. They are extremely informative and do all the leg work, saving you the stress and worry of chasing bills.

Beware! Every bad review they say isn’t a reasonable reflection, yet clearly all good reviews have been paid for which in turn will be reported, company changes hands more than I go food shopping! Bully tactics at best, will chase debts that ain’t legally standing, harass vulnerable people to pay debts that companies have made up, luckily this was caught by an account so I can take legal action myself against them. Oh and they add interest on at a daily rate so people can’t pay these debts off. Beware

Oscar is truly a professional person and it has been an absolute pleasure working with him. Totally recommend him and this company

Redwood helped us to recover a substantial amount from a debtor who we were struggling to get a response from. Our account manager Luke has been professional and efficient in his efforts to reach a resolution and we are very thankful for his assistance. We have used Redwood Collections in the past and they are a partner of choice for any debt recovery. We highly recommend their services to any business struggling with unpaid invoices.

Good company to use or your outstanding accounts, straight on to the debtors and guide you all the way through. Everything explained in layman terms.
very good company service

Redwood collections, which include Dean Kirby and his accounts team are utterly useless and will chase you to pay invoice upfront that was never explained properly. They will then inform you several months later that they approached the debtor and were unsuccessful in getting the debts back, which is what you paid them to do in the first place. I mean I have already approached the debtor myself, which is why I am hiring you guys. I suppose the good reviews here can't be real as this company just takes your money and runs. AVOID LIKE THE PLAGUE!!!

Luke Smith - Was great working with Luke, he was very helpful and provided very good communication. Thanks again Luke.

Avoid. Redwood do not do anything, they are just middlemen who add a layer of cost you don't need to pay. In common with some other reviewers, I was misquoted the cost of certain legal activities by Dean Kirby who refused to accept his mistake, cowardly and unprofessional. Fees were added to my account that I had no reason to expect. To put it in context, I paid Redwood more than the net amount I received from the debtor who paid voluntarily in the end. Redwood should have asked a lot more questions and done proper due diligence, as it turned out I didn't have a valid claim for the court action and I wasted my money, Redwood could have pointed this out had Dean known what he was talking about. Because he misquoted the fees I wasted a lot more than I expected too.
You can do everything Redwood do with the aid of a good solicitor. The law is not massively complicated and is explained on line Google money claims online, or county court money claim and all the forms can be found by Googling County court forms.
For business claims speak to Gareth at Harwood and Co in Leeds or for personal disputes try TM Fortis in Manchester obviously other firms are available, I have spoken to these two myself. Just steer clear of Redwood!

Professional approach to a tricky subject. Some good detective work to track them down, get the case to court and come out with a good win for us.

I would strongly recommend avoiding this company. Their service was timid with the debtor and completely lacked robustness and muscle. When they had finally recovered enough of the debt (it took them a year!) to take their own fees they dropped the case like a hot brick, leaving me well short and having to take the debtor to court on my own for the difference. They were also extremely unprofessional and rude in responding to my fair criticism of their dismal service. One further issue is that they think they are extremely clever and their clients are downright stupid and unable to see through their self- interested methods of operating.

I contacted Redwood collections to recover outstanding wages and expenses more than £23,000/- from my previous employer in November 2024, which I worked for more than 12 years. Instead of collecting a single penny from my previous employer, instead I had to pay £613.30 for Redwood collections their charges, but still Redwood collections took me to court asking for another £2,000/-. Now I got CCJ thanks to Redwood collections and they didn’t even help to recover the money I’m owned. Do not use this company, they not bother about your situation, they will rob even from a homeless person. Disgusting.

Graeme Martin acted for me very quickly and secured payment plus interest from a very reluctant debtor.

Oscar Kane was an absolute Godsend!
I had some issues getting my deposit from my ex landlord and rather than attempting to deal
With him, decided to just go the legal route.

Oscar facilitated the process and honestly, he and Redwood Collections took so much stress off my shoulders.

Oscar has supported me throughout a very stressful money-recovery process — and made it feel easy. He consistently goes above and beyond to reassure and resolve any concerns. Top service from a top company!

Very professional staff, my money was collected and paid into my account with minimum fuss, great job.

Redwood made the process clear from start to finish. Billy and his team were professional and successful in recovering the monies. If needed, I will most definitely use them again.

Redwood have provided us with a friendly, helpful and informative service. Billy was always happy to pick up the phone and speak through any questions and issues. They resolved our claim, recovering all debt and costs.

They failed to recover the debt and seemed far more focused on extracting fees from me instead. I was quoted £440 for a Sheriff’s order, yet the invoice arrived nearly 40% higher than the original quote. Communication was poor throughout, and their tactics felt deliberately designed to squeeze extra money from customers. Additional admin fees were even “added by mistake” and only removed once I challenged them. Overall, a frustrating experience and a complete waste of time.

Very good experience with this company. Especially Oscar who keeps me informed via telephone and emails.