Poor communication and lack of proactive management
We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich).
A number of maintenance issues at our property date back to 2024, including works we had explicitly instructed and paid for (such as the removal of unauthorised decking and making good of the area). Unfortunately, these were not properly followed through, and we were not provided with confirmation, photos, or updates despite repeated requests.
More recently, we have had to chase extensively on compliance matters and maintenance issues, including an expired EICR and a suspected leak. These are fundamental aspects of property management that should be proactively monitored, not left for the landlord to repeatedly follow up.
When we did eventually receive responses, the information provided was often inconsistent or unclear. For example, conflicting reports regarding whether a leak was ongoing or historic, and recommendations for full replacement of carpets without sufficient supporting evidence.
We are now in a position where we are having to manage the process ourselves — requesting clarification, narrowing scopes of work, and ensuring compliance — which defeats the purpose of appointing a managing agent in the first place.
To be fair, recent communication suggests some effort to move matters forward, however this has only come after significant chasing.
Overall, the experience has been characterised by:
Poor communication
Lack of follow-through on instructed works
Limited proactive management
A need for the landlord to closely oversee and direct basic processes
We would strongly encourage improvements in communication, accountability, and proactive compliance management.
