Reel Cinemas Limited Reviews 

Was looking forward to the live screening of Puccini’s Turandot from the Royal Opera House with several friends, all of whom having greatly enjoyed similar performances at this cinema in Fareham in the past. Very frustrated this evening though, as from start to finish the audio in Cinema 3 was terrible, with regular loud clicking and cracking noises and rhythmic cutting out of the sound, like rapid large oscillations in volume, throughout. Problem seemed to be coming from the right speaker, as music from the left speaker and voices from the middle speaker were unaffected. The overhead lights were also left on throughout the entire first act of the opera, and were only turned down after several of us complained to the staff at the interval. They did not seem interested in even trying to understand the audio problem (as far as we could see they did not bother even to come and listen to what we were describing) and said they could do nothing about it anyway, nor were we offered any compensation or refund. Very disappointed at the end, a much looked-forward-to event ruined so will be looking for an alternative venue from now on.

Chorley cinema put me in most expensive cinema andvwhen we nt touring one was firved to move even though disabled andcautoimmkujne prob got 5 years left in life and this ireush woman on photo was rude and answering back and fired a disabled to move who struggled there. Stay awY from this Barry cow on top of that they upset a 7 year old. Sick to death of these ignorant people ask forcregubd they refused had to put manager unset citizen arrest whilst I was doing my enquiries shevwalk off leaving gathering scene. That a criminal act. The staff ignored you I'm 33 pounds down because of them my popcorn went missing/ stolen management failed to sort never saw anyone of film as was on mobile to police a d trying g to get another manager involved as the chorkey people in that cinema are not fit to be doing the job especially the manager Amber. No name tags so you do not know who you are dealing with. I have previous wrote a compliant / review on here the its still bad
This business needs shutting down . NEver saw film. Absolutletely disgusted. Stay well clear ofvthis company if a manger is not wiling to there job and sort issue and theft is theft and they need treating accordingly

Just been to Reel cinema at Burnley this evening.
Staff said in screen 5, where our film was, the heating wasn't really working.
We asked for a reduction in the ticket price, but they refused.
So we asked for a free warm drink to take in, they refused.
The film was 2hrs 25 mins long, it was so so cold.
We were disgusted re the attitude shown to us.

Went to the Reel Cinema in Blackburn, what a horrible experience. Bought tickets for the VIP Lounge expecting a relaxing experience. Well there was no such thing. We bought the tickets online only for the ticket machines to not be working. The queue was extra long so had to wait. Finally hot our tickets, went in and there was no welcome orange juice which we were told would be waiting for us! Sat down and waited for our popcorn, drinks etc... I went out to ask someone and the employee said he qas sorting the snacks etc out and would bring them in. 35 mins later we were still waiting by which time the movie had already started.So I went to ask again, the employees told me to knock on the manager's door which I did and she said she would sort it, she said they were short staffed etc, to which I replied that isn't my problem we paid for the VIP lounge and now I was missing the movie she said you're not really missing much of it. If yiu want a refund I can give it to you but you'll have to come back anothet time to watch the movie. Anyway she went looking for the guy and 15 mins later still nothing. An hour into the film and after alerting him that he hasn't bought our snacks to us he eventually gave them. He was in and out of that lounge so many times throughout the movie it was ridiculous. He walked in front of us with the torch on checking who knows what! I have never had an experience like this ever! And to top it off one of the girls sitting next to us was on her phone throughout the whoe movie and kept getting up and going out then coming back in. This must have happened at least 12 times. After that they both got up and went out and came back then started talking!!! As we were leaving there was orange juice at the front on a table, WHAT A JOKE!!!!

I come to this cinema a lot and it's management leaves a lot to be desired. Always short staffed. Ticket machines inoperative and just 1 girl serving refreshments and tickets to the subsequent queue. I queued for 20 minutes and missed the beginning of the movie. On several other occasions an audience member had to go and tell the staff to turn the lights down after the film started. Staff are pleasant but a bit airy fairy if you say anything. Comfy seats and free parking is good and a cheap restaurant opposite. Handy for home but wouldn't come for a special occasion.

I purchased a reel cinema gift card for my nephew for Christmas at Blackburn reel. I confirmed he would be able to use it at burnley reel with the cashier. My nephew tried to use the card to book a film in burnley. He was unable to do so. The website won't allow him to check the balance either. He went to burnley with the receipt I gave him and was told to ring Blackburn to resolve. Apparently burnley and blackburn are running on two different systems. Blackburn could not help over the phone so he drove to blackburn as advised, which is over 20 miles for him, paid for parking, just to be told the card can only be used in store. This is useless to him as he always books online before going to the cinema to guarantee seats. I've emailed reel and received the auto reply, but I'm still awaiting a full reply regarding the problem. I thought I was buying a nice gift but it has just turned into a headache for us. No one at reel is taking responsibility for resolving the problem despite being shown the receipt.

I’d give this shocking business a minus rating if allowed ! Reading the reviews from a customers perspective it actually shows me more than I knew since rejecting them as an employer. Shocking reel hope you go out of business soon.

Arrived at widnes at 7.30 to see Elvis,1 member of staff doing meal deals and 8 in queue,eventually after 10 minutes a member of staff,assumed manageress arrived at the second till,(bearing in mind it was prime time for a film starting). She had a miserable face on her,and called the people in front of us over,and served them,we followed as the film was starting. They ordered a number of food items,I went to the loo,and left my wife at the next in line with a twenty pound note.After serving the people in front of us,and there was no one to check the tickets,3 groups of people came up to the south faced girl and got there tickets ripped to go through,and we were continued to be ignored.
Eventually having no choice to ignore us she turned and said "card only" I replied with ok il pay with a card,to be told I should have stayed at the other till.
I said that I shouldn't have to wait 15 minutes and to just take my card, I might add that I wasn't rude and was making a point that at a prime film time there should be more than one till,there shouldn't be a delay of fifteen minutes. She refused to serve me,this is the second time that I have been spoken to at this cinema,and I did swear after I was treated like scum.
Enough is enough,I won't be talked to like dirt,my money is good anywhere and I would imagine reel widnes will go down the pan which it's heading I'm my estimation.
I happily left and will not be back,I might add that my we are both elderly and deserve to be treated with more respect,it was obvious she was having a bad evening,not my fault.

On Saturday 13th August myself and my partner visited the fairly new cinema in Blackburn.

From the moment we arrived our experience of your new cinema went downhill quickly. I bought our cinema tickets through my works reward platform where I saved around £2 I was told by the customer service adviser/serve that we cannot use the tickets and she charged me again for tickets I had already purchased. Whilst trying to explain to her that my tickets were purchased there were kids running into the cinema and the screens. Which no staff stopped and the kids had not paid. The girl on the till argued with me till she was blue in the face. I also asked about meal deals which she did not have a clue about and offered us the most expensive food. I asked for the duty manager who immediately refunded the tickets as I had already paid for them as mentioned but offered no apology she then just walked away. I purchased food, drinks and nachos. The nachos were stale and unedible. Once we went into our screen kids were running in and out of the fire doors (obviously they were messing around and had not even bought tickets) I reported this again and nobody was bothered. This whole experience has put me off reel cinemas for good. I previously went to ODEON every week as I had a MyLimitless card but I recently cancelled it and decided I will now go to Reel Blackburn weekly instead as it is a 5 min drive away. I am so disappointed with the customer service and friendliness of the staff. Safe to say I'll be heading back to odeon and avoiding reel from now on. I will never be stepping foot in reel cinema Blackburn ever again. The service is absolutely disgusting. And the staff and management need retraining.

Avoid!!!!

I went to reel cinema in morecambe about 2 weeks ago to watch Jurassic world:domination with my dad and the sound was very quiet as he is deaf and missed most of what was going on even with hearing aids in I’ll never be going back there again unless the sound it louder I give it 2 stars as the seats were comfy but the sound was terrible never going back there again

Chorley Reel - Manager Vijay & 2 aggressive staff members.
Apparently toilet roll isn’t a priority for customers!
Daughter tried to go to the ladies 3 times and no tissue paper.
She went to the foyer where the manager, and 2 members of staff was stood laughing and basically do nothing as it was quiet.
She didn’t want to ask as no confidence, and they wouldn’t acknowledge her.
I had to go into the mens to get her tissue paper.
Women was in the ladies using pocket tissues and also complaining to each other about no paper.
Thought I’d ask the staff myself to replenish it….wow that turned out to be an experience! So take your own tissue or get screamed at by staff!
Manager advised over 200 people in that day so they was busier than usual. I asked if they could do it now as it was dead, male member of staff and female then chose to shout & kick off at me?! Manager chose to join in!
Apparently it takes too long to open all the holders up with keys.
Male member of staff shouted, why should I go into a room full of women, I can’t do that!
So why couldn’t your female staff stood next to you, just go and put some in, instead of laughing at my SIMPLE request of bloody tissue paper?!
Asked to speak to manager Vijay alone, he scoffed at that, & the lad with an incredible volatile attitude continued shouting across the room at me?
Please employ people who can do a job with the simplest of customer service skills, like a manager who actually sorts the simple problem and NOT almost encourage staff to be so volatile!
I wasn’t asking for your staff to wipe anyones backsides, just provide the necessary equipment for me to do it!
It’s a real shame me & my daughter have experienced this at Reel tonight.
Chorley’s needed a cinema for years, and so many of us have welcomed that.
However, a lot of people will vote with their feet and go back to VUE not too far from Chorley, just for the simplest level of customer service AKA toilet tissue.
Get your staff trained up and not to be aggressive!

What a shame!!!!
Went to see the new fantastic beasts film in screen 7 Burnley today.
What an awful experience, first of all the whole way through there was a buzzing noise then some idiot kids kept running in and interrupting the film by squeeling really loud and then running out. Then finally towards the end they put the flood light on and blinded us all.
Ruined the experience completely.
What a waste of money!

Visited my first reel cinema (rochdale) today, the staff were very pleasant, but the rest of my experience was sadly not

The seats were fitted at a 90 degree angle and super uncomfortable, felt like I was hunched over and couldn’t slouch to get comfortable without feeling like my chin was being tucked into my neck from the angle of the upright seat

The volume was louder than any cinema I’ve ever been to which was very unpleasant, everyone in close range I could see were struggling with the volume levels

There were no vegan snacks available, and we aren’t allowed to take in our own

There were no milk alternatives for the coffee unfortunately

I was looking forward to my first visit to reel cinema… but unfortunately I did not enjoy my visit

I wish that reviews were actually considered, so that improvements can be implemented

The angle of those seats are just dreadful, which is a shame because they’ve clearly been made softer to provide more comfort

So frustrating

Hello , I’ve just experienced my worst ever experience in a social setting . My family and I are regulars to reel cinemas .. out of loyalty I would never go elsewhere.. however the Deputy manager called Amelia at borehamewood Hertfordshire reel cinema was so obnoxious, angry and patronising my family and I will never go back.
I popped in to ask for An old Childrens movie poster . Amelia explained why she couldn’t give me one.however once I asked when is the manager in things turned nasty . she spoke to me like I was dirt . Also refusing to give me head offices number and details and telling me to look and search myself on google and said she is not allowed to give out head offices number which I believe is untrue as it’s the law if someone asks as I’ve been a manager in McDonald’s in the past.
I think she should be demoted and have a very stiff speaking too as I’m sure I’m not the only one whom she has spoken too like this .. I will not enter a reel cinema again until this is resolved.
thank you for your time

Usually great, and you cant knock the prices, but there seems to be a lack of quality control on some screens. The picture in SCREEN 2 in Widnes has been off centred for months and doesn't fill the whole screen and has now started becoming blurry too. Ive raised it with staff and the facebook support but still nothing has been done. When your paying for a movie you expect the experience to be good and not distracting. Please fix this as i wont be watching any new movies at Reel that are shown on Screen 2 anymore.

Impressed on first visit to Reel Cinema Rochdale. Helpful and polite staff, spotlessly clean throughout and excellent screening facilities. Keep up the good work.

I've just got back from watching Spiderman at the Burnley branch. Never in all the times I've seen films have I had the experience I had tonight. People talking nonstop, the rustling of packets was unbearable. Even someone's phone went off! I won't be returning. It was a disgrace! Service was slow and the place dirty!

The parking was appalling cars parked out of bays no disable spaces available but no badges displayed. Also it was very cold inside and very untidy we come every week and I've never seen it Soo unclean.

Went to the cinema in Ilkeston last night. We been here before but this time we are sorely disappointed and won’t be back. We advanced booked Spider-Man weeks ago. When we got there everything went through smoothly as would be expected. How ever once the film had started the ladies paused it for half an hour because there was a big queue outside. This was highly disappointing no other cinema would pause the film for others to come in! We even had to move our seats because of disrespectful people in front of us talking and laughing rather loudly. The till had even been turned off when the film was half way through so no other people could buy more refreshments! I am truly sorry but we will not be coming back to this cinema again. We would rather pay a higher price for our tickets and watch the film we want on time and have as many refreshments as we want. Not limited because they decide to turn the tills off.

Went to the Chorley Reel cinema quite a lot recently. My boyfriend and I went last weekend to watch Ghostbusters: Afterlife and had the VIP food package too. We did walk in and not actually have our food to hand, but one of the employees James was very helpful and sorted out any issues instantly. We've been to the Reel Cinema several times and will definitely return!