RefiJet Reviews 1,104

Hadley rowen good guy helped through the whole process and got my refinance done quick

I had pleasure of working with agent at Refijet everything went smoothly it only took a day in a half now my truck refinanced. Thank s Refijet !!!!!!

Mark Burris and Kyrie were a pleasure to work with! Such a quick and easy process. Appreciated their ability to work with my busy schedule.

Initially while they were trying to get my business, it was easy to contact Jaalen and Alex. And they would call me right back. But once things started shifting, they did not answer any of my calls and didn't return any of my messages and I was in the dark not knowing what was going on.

Mark Burris & Kyrie were real easy to work with. Mark provided value from the first call to the finish.

Quick and easy! Sprinkled with kindness.

Had the pleasure of working with Hadley Rowen throughout the loan process. The loan process was smooth, clear, and efficient from start to finish. Communication was prompt and professional, and everything was explained in a way that made the process easy and stress-free. Highly recommend.

Excellent customer service. William Romero made the experience easy and stress free.

I had an excellent experience working with Jason and Clyde. They were professional, responsive, and made the loan process very easy to understand. Everything went smoothly, and they followed up consistently until funding. I truly appreciate their help and would highly recommend them to anyone looking for financing.

Carter, Brandon and Clyde made the process very quick and easy. Loan closed in 4 business days from initial contact.

William Romero made me at ease and made everything very simple. My process was fast, straight forward, and straight to the point. I will end up saving alot of money on my auto refinance and I am very thrilled. Thank you so much William!

They were honest and straight forward. The process was pretty quick and easy. I was able to get a better rate and a service contract. Overall a good experience refinancing my car! I am pleased

Zeena did and wonderful and thoughtful job to its completion.

Zak went above and beyond to help me out with everything I needed!

This is for future customers: A simple refinance on my auto loan equated to a lower monthly interest rate (5.45%) however they charge an 8.18% yearly rate and a $495 processing fee for title work. This would have significantly surpassed my current auto loan. I dont remember the agent telling me about the yearly interest rate during our phone conversation so I discovered this during the signing of papers. I declined.

I had been reading a lot about Refi.Jet as I wanted to refinance my auto. I called and began the process with Luke Nelson. He was kind, considerate, and explained everything in detail. That was on 12/6/25. On 12/15/25 my loan was approved, all the online documents signed with both my current lender and with the new lender. Finally, on 12/31/25 I sent Mr. Nelson a text asking when my loan hadn't been funded yet. Mr. Nelson answered on 1/5/26 saying not to make the payment and the loan would be paid before my grace period was up and I would get the payment back. I put in a call to the Loan Processor, Nelly, to see if she could tell me why my loan hadn't been funded. I never received a text or call back. My loan was not processed until 1/13/26! I ended up paying the December and January payments. When I wrote an email to Mr. Nelson, asking why the delay, he said the payment would be refunded to me once they cashed the check. Didn't happen. My grace period was up and I had to make the payment. During our many conversations Mr. Nelson told me he would assist with requesting my GAP insurance to be refunded (prorated amount).

When the time came, I sent Mr. Nelson a text and told me to just give them a call myself (he had told me he would get on the line with me), they knew the drill. He said they can't refuse to cancel it or the dealership could be shut down. The customer service ended as soon as I signed with Refi.Jet. So I did contact the dealer where I purchased my auto and they were so gracious; walked me through the entire process; including submitting the documents. They followed up with giving me an approximate date as to when I could expect the money to arrive at the lender's.
My experience with Refi.Jet quickly went downhill as soon as I signed on the dotted line. There is absolutely no reason for sitting on a payment that is done electronically!

Mark Burris, Kyrie, and team were excellent in getting me refinanced quickly. The process was easy and Mark was very easy to communicate with guiding and being very informative along every step of the way.

Mitch & Kyrie were SOOO helpful! They weren’t pushy at all & they were considerate and helped me in every way possible. They both deserve a raise!

Hadley Rowen role models what personable, non-transactional customer service should look like. He was patient, easy-going, very clear in instructions, and his response to our questions and his follow-up were timely. He infused humor in our engagement, which I liked very much, as it made the interaction light-hearted and fun. He is a great ambassador to your company, and you should be proud to have him as your representative. I would recommend him every chance I get.

Mark Burris and Kyrie were a pleasure to work with.