The medication is very effective.I am losing about 1.5 lbs per week consistently on the semaglutide.The syringes they provide in the kit are a little bit shorter than the ones I am used to buying from... See more
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See what reviewers are saying
The tirzepatide works perfectly and the packaging is very secure. I had a question about how to draw the exact dosage unit from the vial and emailed support. It took them nearly two business days to r... See more
Company replied
I have been trying for two weeks to reach someone about my most recent order. It was misdelivered by FedEx & I have the proof. I have left messages and sent messages through their support system & sti... See more
Company replied
Horrible communication, zero human interaction, they send texts all the time saying they been making attempts to contact me yet I've never once received a call, an email, or ever had a question answer... See more
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3.4
Average
675 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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I would never go with another provider.
I’ve gone with many different Telehealth services for Tirzepatide, as have my friends. What sets refills apart is not only the financial advantage, but the customer service. Every time i’ve reached out for help, (not very often btw) i’ve spoken to a real person and i’ve had real conversations. The reddit community is also fantastic. Please don’t let a few negative reviews due to weather logistics steer you from giving this company a chance. Im an incredibly satisfied customer, as are about 4 other of my friends, all of which have switched to refills.com. Not to mention this tirz FEELS better. Maybe that’s a placebo feeling, but all of my friends have said the same thing. It arrives COLD every shipment. This probably sounds like they’re paying me to make this LOL I swear they aren’t, i work in the service industry and understand the importance of supporting a brand that you support LOUDLY. I am near the end of my Tirz journey, losing 31% of body mass. I wish I had them from the beginning. If you are thinking of switching providers or starting your journey here, I cannot recommend them enough.
February 26, 2026
Unprompted review
Reply from Refills
Wow! thank you for taking the time to share this. Your experience and support truly mean more than you know.
We’re especially grateful that you highlighted both the affordability and the real human conversations you’ve had with our team. That’s exactly the experience we strive to create accessible care backed by genuine support. Hearing that you and your friends have felt confident switching to Refills is incredibly encouraging.
Congratulations on your journey and the amazing progress you’ve made 31% is a huge accomplishment. We’re honored to have been part of it, even toward the later stages.
Thank you for supporting us so loudly and authentically.
Eric contacted me because I had a…
Eric contacted me because I had a billing issue. He was so kind and helpful. He got me back on track, so my shipment would arrive as scheduled! The Refills program has been amazing so far. I highly recommend their services for fast, friendly care. Thank you Eric
February 26, 2026
Unprompted review
Reply from Refills
Thank you so much for sharing your experience! We’re so glad Eric was able to step in quickly, resolve the billing issue, and keep your shipment on schedule.
Kind, responsive support is exactly what we aim to provide, and we’ll be sure to pass along your appreciation to him.
We truly value your recommendation and are honored to support your wellness journey.
Customer service will not get back with…
Customer service will not get back with you. They never reply unless it’s automotive. It’s not a response to a question. I ordered my meds weeks ago and they won’t update me. I’ve disputed the charge with my credit card. So many options out there so the lesson is cheaper isn’t better.
February 14, 2026
Unprompted review
Reply from Refills
We’re really sorry to hear about your experience. Not receiving updates, especially after waiting weeks is understandably frustrating. That’s not the level of communication we aim to provide.
Your concern has been escalated to our support team for immediate review so we can look into your order status and follow up with clear next steps.
We truly value your trust and would appreciate the opportunity to resolve this properly.
I ordered my Tirzepatide on the 10th of…
I ordered my Tirzepatide on the 10th of February and received my 3 vials on the 17th of February. Customer service stayed in contact with me at all times. They have since checked in with me to make sure everything is going well and to see if I had any questions or concerns. Vials arrived safe, secure and cold. I will be sticking with Refills. I love this company and love my progress and the way I feel on Tirzepatide.
February 20, 2026
Unprompted review
Reply from Refills
Thank you so much for sharing your experience! We’re glad your order arrived quickly, safely, and cold and that our team stayed connected with you every step of the way.
Hearing that you’re loving your progress and how you feel truly means the world to us. We’re honored to be part of your journey and so grateful for your continued trust.
Refills.com has been great
Refills.com has been great! They are an online source of Tirzepatide I can trust and they are super helpful. Definitely recommend!
February 25, 2026
Unprompted review
Reply from Refills
Thank you for such a detailed and thoughtful review! We’re so glad your order arrived quickly, safely, and cold, and that our team stayed in touch throughout the process.
Hearing that you’re loving your progress and how you feel means everything to us. That’s exactly why we do what we do.
We’re honored to support your journey and truly appreciate your trust in Refills.
I’m thrilled with my purchase
I’m thrilled with my purchase. Refills prices are unbeatable, and my order arrived promptly with more than enough supplies.
February 25, 2026
Unprompted review
Reply from Refills
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your purchase and that your order arrived promptly with everything you needed.
Providing affordable, reliable care is always our goal, and we truly appreciate your support.
Very easy from start to finish
Very easy from start to finish. The rep messaged me back right away and answered all my questions. The Dr was responsive at first, but then was less so after I ordered. That's the only reason for 4 stars instead of 5. However, the customer service person has been consistently available and very helpful. My delivery shipped out the next day.
Would totally recommend and plan to keep using them!
February 25, 2026
Unprompted review
Reply from Refills
Thank you so much for your thoughtful feedback. We’re glad to hear the process felt easy from start to finish and that our support team was responsive and helpful throughout. It’s also great to know your order shipped out quickly.
We appreciate you sharing your experience regarding communication after ordering that insight truly helps us improve. Thank you for choosing Refills to support your wellness journey.
REFILLS.COM IS ABSOLUTELY FANTASTIC!!
REFILLS.COM IS ABSOLUTELY FANTASTIC!!! (People keep talking about lower prices, hidden fees) YOU GET THE BEST PRICE, NO FEES, 100% SUPPORT, QUICK RESPONSES, FAST DELIVERY WITH NO BULL with REFILLS.COM!!! I HIGHLY RECOMMEND!!!
January 7, 2026
Unprompted review
Reply from Refills
Wow thank you so much for the energy and enthusiasm!
We’re incredibly grateful for your support and for taking the time to share your experience. Providing transparent pricing, responsive support, and reliable delivery is exactly what we strive for.
We truly appreciate you recommending us, it means a lot!
THREE WEEKS and still no response
THREE WEEKS and still no response? I deactivated my account and they reactivated it? I had to get a new debit card bc of them. They supposedly allow you to “pause” a shipment by selecting the month you want paused but don’t tell you it pauses EVERYTHING, even the current month they already billed you for. They bill every three weeks but send 5 weeks of meds? If you get paid monthly this means you pay $400/mo not $200. Customer service is nonexistent. They never answer the phone and call backs don’t happen. I had my January dose “in process” and already paid for. My Feb dose was being billed on the 18th AFTER I had talked to rep two months earlier explaining I get paid monthly. She set it for the 26th of every month yet Feb was set for the 18th again. So I SELECTED FEBRUARY and paused it til the following week. THEY PAUSED THE PROCESSING JANUARY. I did not select January. I specifically selected the Feb treatment. Never did get it yet they refused to refund it so my military bank disputed and refunded it and are going after them. Now they want to send Jan like I can afford to just be out the $200 with no med? Even after “support” finally responded they did not fix it. So, that dose coming today will be sent back as FedEx allows you to “return to sender” by taking it back to them or denying it. I also got new cards bc of this. How they are rated in top 5 on Forbes with less than 4 star rating is beyond me. Worst experience. I will just keep losing the way I know how. Not worth this.
February 25, 2026
Unprompted review
Reply from Refills
We’re very sorry to read this and understand how upsetting this situation has been. Billing timing, pauses, and shipment processing should never feel confusing or out of your control, especially when you’re carefully managing your budget.
To clarify, selecting a pause month does pause the upcoming processing cycle tied to that billing period, but we understand how the timing may have created confusion between January and February processing. That said, you should never feel left without clarity or stuck without a resolution.
We also take concerns about account reactivation, billing adjustments, and refund handling very seriously. We would like the opportunity to fully review your billing history, pause selections, and shipment status in detail.
Please email me directly at lalaine@refills.com with your full name and order details. I will personally review your account and ensure everything is examined thoroughly.
We’re sorry this has been your experience.
I’ve had a great experience from start to finish!!
I’ve had a great experience with Refills.com for my GLP-1 prescription. The process is simple, fast, and professional. The medical and customer support teams are responsive and make everything easy to understand. Eric thanks so much for your help!! Super smooth experience from start to finish highly recommend!!!
February 24, 2026
Unprompted review
Reply from Refills
Thank you so much for the kind words!
We’re so glad to hear the process felt simple, fast, and professional that’s exactly the experience we aim to provide. It’s wonderful to know both the medical and support teams made everything clear and smooth for you.
We’ll be sure Eric sees your shoutout, he’ll appreciate it!
Thanks again for the recommendation and for being part of the Refills community.
Don’t Do It - Not worth time or money
I purchased the first month, spoke to a provider medication was approved and they haven’t sent the medicine. For the past week they keep saying I should get a tracking number from the pharmacy because it will be shipped out. Over a week and a half, still nothing and they only respond when it’s good for them. This is ridiculous. I never leave reviews, but if I pay for something I would think they would have the decency to say hey it’s going to be a week before we can get the medicine in or shipped. I will never use them again. This is just a horrible experience!
February 24, 2026
Unprompted review
Reply from Refills
We’re truly sorry to hear about your experience. We completely understand how frustrating it is to be approved, pay for your medication, and then wait without clear shipping confirmation or consistent updates.
We’d like the opportunity to review your order status and pharmacy timeline directly to see exactly where the delay occurred. Please email me personally at lalaine@refills.com with your full name and order details, and I’ll ensure your case is looked at immediately.
We appreciate you bringing this forward and regret that this has been your experience.
Refills has been amazing
Refills has been amazing! The intake process was quick and painless. And they gave me an amazing deal on three months of additive-free, pure Tirzepatide from ProRx. I honestly feel like this medication is better than name-brand, and I love being more in control of drawing up and administering my own dose.
February 20, 2026
Unprompted review
Reply from Refills
Thank you for sharing your experience!
We’re so glad the intake process felt quick and easy, and that you’re happy with your treatment plan. Having confidence in your medication and feeling empowered in your own care really matters.
We appreciate you being part of the Refills community and taking the time to leave such thoughtful feedback!
The customer support individuals that…
The customer support individuals that reached out to me via text were extremely responsive! They also tended to all of my concerns and needs. I am a happy customer. Thank you Grace and Eric.
February 24, 2026
Unprompted review
Reply from Refills
Thank you so much for your kind words! We’re thrilled to hear that Grace and Eric were responsive and attentive to your concerns. It means a lot to know you felt supported and taken care of. We truly appreciate you being part of the Refills community.
Top notch service and product
February 23, 2026
Unprompted review
Reply from Refills
Thank you so much!
We’re thrilled to hear you’re happy with both the service and the product. That’s exactly what we aim to deliver every time.
We truly appreciate you being part of the Refills community!
Non-existent service
Placed my order 2/14/26. You made sure to charge my credit card. I finally heard from a doctor who I feel didn't start me on a high enough dosage since I'm currently taking a glp-1. I sent messages back to the doctor who finally told me to contact support and they could change it. I left messages through the portal, through texts, and even a phone call where I had to leave a message. It's been a week now and no one has called back, messaged me or anything. PLUS my shipment still hasn't been sent. Possibly because of getting my message? I've left a couple messages with support in the portal since but still no contact from them.
February 15, 2026
Unprompted review
Reply from Refills
Thank you for sharing this, and we’re very sorry for the frustration you’ve experienced.
We understand how concerning it is to have questions about your dosage, especially if you’re already on a GLP-1, and then not receive timely follow-up from support. That’s understandably stressful — particularly when your shipment has not yet gone out.
Your dosage concerns should be reviewed promptly, and you should not feel left without answers. We would like to look into both your prescription plan and the current shipment status right away.
Please email me directly at lalaine@refills.com with your full name and order number. I will personally ensure your case is reviewed by both support and the clinical team so you receive clear next steps as soon as possible.
Terrible customer service
Terrible customer service. Shipping and tracking issues. Pretty sure meds froze prior to or shortly after delivery on my porch, ruining them. Have sent several emails and left several voice mail messages over the past 2 weeks with only one canned response to my very first email, that was obviously from a bot and did not even acknowledge the issue. Feeling scammed.
February 21, 2026
Unprompted review
Reply from Refills
We’re truly sorry to hear about this experience. Concerns about medication temperature and delivery handling are serious, and you should never feel ignored when raising something like that.
If your medication may have been exposed to freezing conditions, that absolutely needs to be reviewed properly — not answered with a generic response. We understand why that would make you feel frustrated and uneasy.
Please email me directly at lalaine@refills.com with your full name, order number, and any photos if available. I will personally ensure this is reviewed with the pharmacy and support team so you receive a clear and appropriate resolution.
Refills is a fantastic service
Refills is a fantastic service. My prescription came very quickly and I received updates at every step. I highly recommend Refills.com
February 11, 2026
Unprompted review
Reply from Refills
hank you so much for the recommendation!
We’re so glad your prescription arrived quickly and that the updates kept you informed every step of the way. That level of transparency and speed is exactly what we aim for.
We truly appreciate you choosing Refills and taking the time to share your experience!
Reply from Refills
Thank you for sharing this!
We’re so glad you found the process quick and transparent and that you’re seeing results. That’s exactly what we strive for.
We truly appreciate you being part of the Refills community!
Paid order but no delivery update
Paid for the medication and was approved on 2/14/26 within a matter of mins. Prescription sent to pharmacy 2/14/26, no update as of now and no prescription. Yes I’ve emailed customer service and they said they sent a request to pharmacy to expedite the meds. Still no update. I feel scammed. Should’ve stayed with the company I switched from. Never went 6 days and no meds. This is sad.
February 19, 2026
Unprompted review
Reply from Refills
Thank you for sharing your concerns. We understand how frustrating it is to be approved and charged quickly but then not see shipment movement within the timeframe you expected.
When a prescription is marked “sent to pharmacy,” it means it has cleared medical review and is in the fulfillment queue. That said, you should not feel left without updates.
We’d like to review your order directly and confirm the current pharmacy status. Please email me personally at lalaine@refills.com with your full name and order number, and I’ll ensure you receive a clear update as soon as possible.
The product doesn’t work
The product doesn’t work. You never respond to my medical questions, you never answer emails, no support, no doctors responding,
February 19, 2026
Unprompted review
Reply from Refills
We’re really sorry to hear this and understand how frustrating it must feel to not see results while also feeling unheard.
Medical questions should never go unanswered, and you deserve clear communication from both support and your provider. We want to review your case carefully, including your dosing plan, response timeline, and any medical messages you’ve sent.
Please email me directly at lalaine@refills.com with your full name and account details. I will personally ensure your concerns are escalated to the clinical team so you receive proper follow-up.
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