Excellent service, delivery quicker than expected, so pleased with our bar/mancave table ! It looks fab. Fantastick quality at a good price. Delivery crew were very efficient and friendly too.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a customer i contacted refined homes Simon answed my questions . i then went on to order the product i was told delivery would be 7- 10 which was correct the delivery team they used were called Jig... See more
Bought two grey ginger jars they are beautiful… from start to finish my transaction was spot on , I missed the Black Friday deal so I messaged them asking why price had changed an I was emailed to sa... See more
Company replied
Purchased my second matching Vase from Refined Home, So pleased with my new one, they absolutely look gorgeous in my home, just fabulous, delivered great, very good service as always so thank you
Company details
- Home Goods Store
- Chinaware Store
- Decoration and Interior Design Store
- Dried Flower Shop
- Furniture Accessories
- Living Room Furniture Store
Written by the company
Welcome to Refined Home
Contact info
United Kingdom
- refinedhome.co.uk
4.8
Excellent
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered this vase for myself and one…
I ordered this vase for myself and one my a family member. The quality is outstanding
May 10, 2024
Reply from Refined Home
Thank you for your review Kevin, we really appreciate it. We are glad you are happy with the quality of your vases.
Great service.
Placed my first order with Refined Home recently, my order was a ginger jar.
I must say I was very impressed with the speed in which I received it. The ginger jar is just what I hoped it would be and I couldn’t be more happy with it.
Jar arrived packaged really well in sturdy packaging. Would recommend this ginger jar and Refined Home to my friends and family. Thank you to all at Refined Home.
May 10, 2024
Reply from Refined Home
Thank you for your review Elizabeth, we really appreciate it. We are glad you are happy with your ginger jar and the service you received.
Reply from Refined Home
Thank you for your review June, we really appreciate it. We are glad you are happy with your new lamp.
Great service & communication
Great service & communication. Ordered a beautiful sideboard from the Stamford collection. Was told when it had been dispatched and the courier who would be delivering it. Arrived in perfect condition and within two weeks of ordering. Thank you
April 8, 2024
Unprompted review
Reply from Refined Home
Thank you for your review Jeanette, we really appreciate it. We are glad you are happy with your new sideboard and the service you received.
Excellent
Bought two ornaments and one arrived broken. Was dealt with on the same day. New one arrived, very happy. 😊
May 7, 2024
Reply from Refined Home
Thank you for your review Alison, we really appreciate it. We are sorry one of your items arrived broken, but we're glad we were able to resolve this quickly for you and you're happy with your purchases.
Lovely company to deal with
Lovely company to deal with. I am thrilled with my new table, beautiful quality and looks exactly as it does on the website. I wish Refined Home every success, and I will definitely choose to shop with them again.
April 29, 2024
Reply from Refined Home
Thank you for your review Jane, we really appreciate it. We are glad you are happy with your table and the service you received and we look forward to seeing you shopping with us again soon.
Beautiful ginger jars
Beautiful ginger jar really great price, fast delivery too it was a gift for a birthday
April 22, 2024
Reply from Refined Home
Thank you for your review Robert, we really appreciate it. We are glad you are happy with your new ginger jar and the service you received.
Elegant products
Elegant products, very pleased with shopping experience. Gold spice jar is beautiful and was well wrapped. Delivery was quick.
April 26, 2024
Reply from Refined Home
Thank you for your review Patricia, we really appreciate it. We are glad you are happy with your new ginger jar and the service you received.
Reply from Refined Home
Thank you for your review Barbara, we really appreciate it. We are glad you are happy with your new product and the service you received.
Item not worth the £110 .
Item not worth the £110 .. customer service is horrific! Delivery took nearly 3 weeks! Won’t be using again
April 22, 2024
Reply from Refined Home
Thanks for your feedback Cally. We're sorry there was a delay in delivery of your order. We did our best to keep you informed of what was happening via email, but we appreciate the delay was frustrating.
Happy shopper…
I’m delighted with my gold clover lidded jars great price and really well packed super quick delivery I will definitely shop here again many thanks 😃
April 19, 2024
Reply from Refined Home
Thank you for your review Tracey, we really appreciate it. We are glad you are happy with your gold clover lidded jar, the value we offer and the service you received and we look forward to seeing you shopping with us again soon.
DELIGHTED WITH MY PURCHASE
EASY TO USE WEBSITE, QUICK AND EFFICIENT CHECKOUT AND PAYMENT; GREAT SELECTION OF LOVELY HOME ITEMS; QUICK DELIVERY. DELIGHTED WITH MY PURCHASE.
April 18, 2024
Reply from Refined Home
Thank you for your review Marilyn, we really appreciate it. We are glad you are happy with your new product and that you found the overall experience easy.
When we had a query very quick in…
When we had a query very quick in responding and extremely helpful. Lovely outdoor chairs - thank you
April 16, 2024
Reply from Refined Home
Thank you for your review Anneke, we really appreciate it. We are glad we were able to help with your query and that you're pleased with you new chairs.
Excellent quality and service
Excellent quality and service, l absolutely love my purchases and be returning for more.
April 16, 2024
Reply from Refined Home
Thank you for your review Mrs Silverwood, we really appreciate it. We are glad you are happy with your new products and the service you received and we look forward to seeing you shopping with us again soon.
Large lattice lamp. dered the lattice lamp superb quality…
Ordered the lattice lamp superb quality and quick delivery.
.
April 15, 2024
Reply from Refined Home
Thank you for your review Amanda, we really appreciate it. We are glad you are happy with your new lattice lamp and the service you received.
Beautiful quality
The website/purchasing process was very easy to use. Tracking facility was available to ensure parcel would be received. The lattice lamp is beautiful. Great detail, well made and very good quality.
April 11, 2024
Reply from Refined Home
Thank you for your review Janice, we really appreciate it. We are glad you are happy with your new lamp and the service you received.
so quick delivery and perfect item
April 4, 2024
Reply from Refined Home
Thank you for your review Glynis, we really appreciate it. We are glad you are happy with your new product and the service you received.
Reply from Refined Home
Thank you for your review Victoria, we really appreciate it.
Good quick delivery,a quality service…
Good quick delivery,a quality service with good quality products, definitely would recommend.
April 3, 2024
Reply from Refined Home
Thank you for your review Tony, we really appreciate it. We are glad you are happy with your new product and the service you received.
Reply from Refined Home
Thank you for your review Ronald, we really appreciate it. We are glad you are happy with your new product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.