Excellent service, delivery quicker than expected, so pleased with our bar/mancave table ! It looks fab. Fantastick quality at a good price. Delivery crew were very efficient and friendly too.
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As a customer i contacted refined homes Simon answed my questions . i then went on to order the product i was told delivery would be 7- 10 which was correct the delivery team they used were called Jig... See more
Bought two grey ginger jars they are beautiful… from start to finish my transaction was spot on , I missed the Black Friday deal so I messaged them asking why price had changed an I was emailed to sa... See more
Company replied
Purchased my second matching Vase from Refined Home, So pleased with my new one, they absolutely look gorgeous in my home, just fabulous, delivered great, very good service as always so thank you
Company details
- Home Goods Store
- Chinaware Store
- Decoration and Interior Design Store
- Dried Flower Shop
- Furniture Accessories
- Living Room Furniture Store
Written by the company
Welcome to Refined Home
Contact info
United Kingdom
- refinedhome.co.uk
4.8
Excellent
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent,
Excellent,
Bought 2 large ginger vase & 1 small white one, all are excellent quality. Shipping was really quick no complaints
March 11, 2024
Reply from Refined Home
Thank you for your review Lola, we really appreciate it. We are glad you are happy with your new ginger jars and the service you received.
Ginger jar
I ordered a ginger jar it was bigger than I thought but it’s beautiful arrived quickly and on time
March 18, 2024
Reply from Refined Home
Thank you for your review Julie, we really appreciate it. We are glad you are happy with your new ginger jar even if it's a little bigger than expected!
Reply from Refined Home
Thank you for your review Sheena, we really appreciate it. We are glad you are happy with your new product and the service you received.
Great Service!
Great service with a good range of quality products to buy from. We are already recommending Refined Home to our friends and family
March 13, 2024
Reply from Refined Home
Thank you for your review Graham, we really appreciate it. We are glad you are happy with your new product and the service you received and thanks for recommending us to family and friends.
Excellent service
March 13, 2024
Reply from Refined Home
Thank you for your review Paulene, we really appreciate it. We are glad you are happy with the service you received.
Bad customer service and you have to…
Bad customer service and you have to pay for returning the item if you not happy with it it cost £12 to return items worth £64 so please think before buying anything from them
March 5, 2024
Reply from Refined Home
Thank you for your feedback Mounia. As a small family run business we heavily subsidise the cost of delivery, but unfortunately we aren't able to cover the cost of returns as well when a customer changes their mind. We do make it clear on every product page on our website as well as a dedicated delivery information page that a customer is responsible for the cost of returning an item unless it is faulty or damaged. This is the same approach all online retailers take, but unlike some we don't charge a handling fee for returns and we will fully refund a customer once an item is returned to us in resell-able condition. As we explained via email, ordinarily we don't arrange collections for customers unless the item is damaged or faulty, but we made an exception for you to try and help and we therefore asked you to cover the cost of the return postage. The £12 cost we quoted you was simply to cover the cost our courier charges for collecting an item of this size, we were not adding anything to the cost we would have incurred.
Kind regards,
Simon
Great all ready service and delivery…
Great all ready service and delivery ,certainly would recommend.
March 11, 2024
Reply from Refined Home
Thank you for your review Mary, we really appreciate it. We are glad you are happy with the service you received.
Beautiful addition to any room
Easy to use website. Great variety to choose from and lovely quality. The vase is beautiful. Arrived well packed.
March 4, 2024
Reply from Refined Home
Thank you for your review Maria, we really appreciate it. We are glad you are happy with your new vase and the service you received.
The quality of the vases is top notch…
The quality of the vases is top notch and great value for money. I’ll come back for more
March 8, 2024
Reply from Refined Home
Thank you for your review Hadizah, we really appreciate it. We are glad you are happy with your new vases and the value we offer. We look forward to seeing you shopping with us again soon.
Fantastic company
Fantastic company, excellent service and prices are great, ordered and delivered within 48hrs
March 7, 2024
Reply from Refined Home
Thank you for your review Marie, we really appreciate it. We are glad you are happy with the service you received.
Reply from Refined Home
Thank you for your review Mandy, we really appreciate it. We are glad you are happy with your new products and the service you received.
I had an excellent experience beautiful…
I had an excellent experience beautiful ginger jar and very well packed thank you
March 7, 2024
Reply from Refined Home
Thank you for your review Seemal, we really appreciate it. We are glad you are happy with your new ginger jar and the service you received.
Gorgeous lamp exactly as described
Gorgeous lamp exactly as described , arrived promptly
March 7, 2024
Reply from Refined Home
Thank you for your review Catherine, we really appreciate it. We are glad you are happy with your new lamps and the service you received.
The products were as described
The products were as described; the price was beyond expectations and the delivery time was exceptionally fast
March 6, 2024
Reply from Refined Home
Thank you for your review Rivelly, we really appreciate it. We are glad you are happy with your new products and the service you received.
Beautiful ginger jars and quick…
Beautiful ginger jars and quick delivery. Will continue to buy more. Very happy.
February 28, 2024
Reply from Refined Home
Thank you for your review Nefisa, we really appreciate it. We are glad you are happy with your new ginger jars and the service you received. We look forward to seeing you shopping with us again soon.
Reply from Refined Home
Thank you for your review, we really appreciate it. We are glad you are happy with the service you received.
Reply from Refined Home
Thank you for your review Aisha, we really appreciate it. We are glad you are happy with your new products.
Packaged really well and so pleased…
Packaged really well and so pleased with my purchase. Great value for money
March 4, 2024
Reply from Refined Home
Thank you for your review Tina, we really appreciate it. We are glad you are happy with your new product and the value we offer.
Absolutely chuffed to bits with my…I would recommend
Absolutely chuffed to bits with my purchase good quality and very affordable
March 4, 2024
Reply from Refined Home
Thank you for your review Rose, we really appreciate it. We are glad you are happy with your new product and the service you received.
Excellent quality prompt delivery very…
Excellent quality prompt delivery very pleased with my order would highly recommend.
March 4, 2024
Reply from Refined Home
Thank you for your review Mr Conlon, we really appreciate it. We are glad you are happy with your new product and the service you received.
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