Refined Lighting Reviews 

97
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Refined Lighting located Grafton Retail Park MK6 2RX Milton Keynes A must for your lights and fittings The most knowledgeable staff to help you and a wow factor in the store .They stock lights for... See more

Rated 5 out of 5 stars

Lovely product from a first class company. Excellent communication regarding my order and the product was delivered ahead of schedule. Thank you to the team for continuing in these difficult times.... See more

Rated 5 out of 5 stars

Good customer service to resolve a problem: The lights that were delivered were not what I had ordered, however, Yvonne was extremely helpful on the phone when I called and made arrangements to put th... See more

Rated 4 out of 5 stars

Luminaire has added grace to the bedroom and we are very pleased with the results. However the 'chocolate block' connector is not up to the standard of the rest of the luminaire: the screws are very... See more

Company details

  1. Lighting Store

Written by the company

Refined Lighting is an exciting lighting store set over two floors and based in the heart of Milton Keynes and online. Located within easy travel distance of the surrounding areas including Northampton, Towcester, Bedford, Luton, Buckingham, Aylesbury, Bicester and Oxford. With an extensive range of interior and exterior fittings, shades, bulbs and accessories. We pride ourselves on our catalogue of lighting solutions to suit every area of your home and garden. We believe in excellent customer service whether in store, online or on the telephone our trained lighting specialists are always happy to help. If you have any queries or questions we're always happy to help. We hope you enjoy browsing our website and we hope to see you soon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(97)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Matrix 5Lt Polished Chrome Crystal light fitting

Matrix 5Lt Polished Chrome with Crystals - it arrived on time and the service was great. When we checked the box we had some crystal missing. I contact Refined lighting and there was no issue - they have sent us the missing Crystals.

thankyou

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

Total let down of a service

I ordered my light and paid for it plus delivery..online it said in stock and my order was being processed..I received a message sometime later and it was informing me that it was out of stock until October??why take my money if it was out of stock..I have now received a refund days later

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, cannot fault. So helpful and friendly when other lamp retailers were not able to help or even reply to me. We had an old centimental lamp that I wanted to get fixed up as a gift for a family member. The best care was taken with the lamp and we recieved some really great expert advice. Very friendly. and very resonable price to have it fixed (was shocked at how little they charged). We will definately use them again!!

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous service

A great website, very interactive and easy to navigate. The ordering process was incredibly simple. I was shocked at how much care was taken to ensure my delivery arrived safely, excellent packaging! I will definitely be using this company again.

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

We ordered a very fragile replacement…

We ordered a very fragile replacement glass light shade which arrived well packaged and labelled. Took a few days to arrive, but at time of lockdown this was to be expected. Would order again.

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent response on Facebook…

Excellent response on Facebook messenger to my query about a badly described item on their website, their website was then updated and item delivered in four days, very securely packed and sent by Parcelforce

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

Very good

Very good - quick delivery. Unfortunately what I ordered was not what I wanted, but that was my fault not theirs....

May 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look