Awful- doesn’t work, leaves hair dry and brittle, itchy scalp…. Smells gross. And of course, zero response from customer service. Such a SCAM!!! Don’t buy into the money back guarantee. That is far fr... See more
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I have ordered Refress products a few times before and been very happy with their hair bar. My recent order was confirmed on 21 May and I have had no word from Refress since - no tracking # etc. I hav... See more
Tried to follow up with several support requests via email (received a request ID#) and messenger as my package showed delivered, but never got it. The postal service investigated and gave me a claim#... See more
Total scam. Do not waste your money. Refress represents themselves as an American company which is vegan and cruelty free. The reviews on the website are all fake. It took a month for the product to a... See more
1.6
Bad
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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30 Day Money Back Guarantee? Yeah, right! NOT!
They say that they have a 30 Day back guarantee, but good luck getting them to respond to you to honor it! I received my package but the smell was intolerable (I had to put it outside!). I contacted them and got an automated response saying they were reviewing it and would get back to me. I've never heard back and have sent an additional 2 email.
June 3, 2024
Unprompted review
Tried to follow up with several support…
Tried to follow up with several support requests via email (received a request ID#) and messenger as my package showed delivered, but never got it. The postal service investigated and gave me a claim# to give to Refess. Still no reply after 2 weeks. Will be filling a charge reversal to my CC. Beware, the product comes from China!
December 27, 2023
Unprompted review
Buyer Beware!!
Scammer! It seems legit at first but once you follow-up on missing items issue & trying to get a refund under their 30-day trial guarantee for an unsatisfactory product, your follow-up emails will be totally ignored. Good thing, I bought thru PayPal and got a refund.
May 14, 2023
Unprompted review
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