While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Followed prompts for an immediate refund to bank. Return/refund page loaded and was shown to be successful, but I never received my immediate refund as promised. I even waited 8 hours, yet it never ar... See more

Rated 4 out of 5 stars

Hi Seafolly Team, Thank you for the quick and smooth refund process. Just brief feedback on the product: the underwire is not a full cup shape and only sits underneath the bust, so it doesn’t provi... See more

Rated 1 out of 5 stars

Realised that refundid were withdrawing $3.99 from my account each month for a subscription that I don’t recall even signing up to?! I used refundid once as the shop I purchased from (Witchery) isn’t... See more

Rated 5 out of 5 stars

Refundid is genius. Makes a big difference getting an instant refund (which I did for shopping at Dissh) versus having to wait two weeks or more for other brands. Also makes the returns process so sim... See more

Company details

  1. Alternative Financial Service

Written by the company

Receive your refund in real-time as you decide to make a return. Refundid lets you shop online with confidence, guaranteeing an instant and effortless returns process. With Refundid, your refund is in your pocket before you've even sent back your order! Never worry about your refund again when Refundid is an option.


Contact info

2.8

Average

TrustScore 3 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hesitant giving my ID details

As a first time user of Refundid I was nervous and somewhat daunted when I reached the ID section. However I read more about Refundid and am pleased to read that my personal details can be erased after due process.
As a 74 year old the experience has given me confidence to use this again - if needed!

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

Never received 2 refunds

Never received 2 refunds

June 7, 2024
Unprompted review
refundid.com logo

Reply from refundid.com

Hi Tamara,

Thank you for raising this with us. In this instance, either the refund process was not fully completed, or there is some difficulty locating the right account where the funds have been deposited. In either scenario, we would be happy to help you resolve the issue and locate the refunds.

Please reach out to our customer service channel [info@refundid.com] and our agents will be able to assist you with this directly. Looking forward to hearing from you.

Kindest,
The Refundid Team

Rated 1 out of 5 stars

Very disappointed- Refundid has added a…

Very disappointed- Refundid has added a carbon offset fee, but have changed the process so you get no warning .Where before you just hit a submit button, now it has small writing about a carbon offset charge. This is dishonest behaviour

June 23, 2024
Unprompted review
refundid.com logo

Reply from refundid.com

Hi Simone, thank you for sharing your experience with us, we value your feedback.

Our carbon offset and shipping insurance is an opt-in service that we recently introduced to:

a) Provide assurance that our customers will not be out of pocket in the instance their parcel is lost in transit

b) Minimise the carbon footprint of their return

I would like to sincerely apologise for any miscommunication if the selection process for this add-on was not clear enough. We would like to offer you a full refund for this fee. We will action this for you right away. If you have any further questions, please feel free to reach out to us at info@refundid.com.

Kind regards,
The Refundid Team

Rated 2 out of 5 stars

7 days not enough

I am unsure if this is a refundid rule, but 7 days isn't enough time to get to the post office if you're working full.time. Almost impossible for me as a solo household to be able to do this. I need 2 to 3 weeks to be sure to get there. Consequently, I missed the one week deadline. And now, my refund needs to be paid back and I have to contact Adorne to sort it out. Not convenient at all.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

medical history to return a shirt?

1. Why in God's name do you need this much information for a shipping label? (You don't it's just data collection for marketing)
2. You confirm the exact amount I will be getting returned to me and the knock a few dollars off the amount outside of shipping with 0 explanation.

March 8, 2024
Unprompted review
refundid.com logo

Reply from refundid.com

Hi there, we're really sorry to learn about your less than satisfactory experience with Refundid.

For us to pay out your instant refund, we do require a Refundid account to be set up. Throughout our sign-up process, we collect certain pieces of information to ensure that the funds are being paid out to the correct account.

Regarding the discrepancy in the refunded amount, we're eager to investigate this matter further for you. Kindly reach out to us through our website or by emailing info@refundid.com, and we'll prioritise resolving this issue promptly. We look forward to assisting you further.

Rated 1 out of 5 stars

Long, complicated and impossible return system

The return system is complicated and the customer experience becomes hard and uncomfortable.
I don’t think I’ll shop online again with the company linked to this return system.
The web page providing the tracking number and label for the return is not loading and gives “error-page not found”.
Will I get a fine now because the system is not working?
Also I don’t see why I need to purchase a return label when I already have an Express Post bag that can deliver the item within a business day to the company I’m shopping with.

February 14, 2024
Unprompted review
refundid.com logo

Reply from refundid.com

Hi there, we're sorry to hear that you had a negative experience with Refundid and that you were unable to access the tracking number page. Please reach out to us via our website or send an email to info@refundid.com and we would be happy to assist you further.

Rated 5 out of 5 stars

Best Refund Process Ever !!

Had to return an item to seller and get a refund..
Their site offers refundid.com as an instant refund option....so I thought I'd give a try.
Worked flawlessly and instantly. Simple, very easy to navigate and data input required was minimal.
Can highly recommend this platform for getting a refund...

February 9, 2024
Unprompted review
Rated 2 out of 5 stars

Immediately had fraud on my card after…

Immediately had fraud on my card after using this service. I used this service for the first time and almost instantly had a suspicious charge on my debit card. I never use my debit card except for cash withdrawals from the atm. This was the first time I've entered my debit card number in years so can't be a coincidence.

Giving two stars because the instant cash back in my account was great in theory, but concerns over security with this service is the reason for the bad review.

January 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look