Refurbxpress Reviews 9

Bought a Google pixel 8 on back market. 'excellent condition' apparently. Except the charging port doesn't work properly.
Don't believe them when they say they complete all the necessary checks. They don't.

Bought a phone from this company and it arrived in ‘perfect’ condition. Just after a year in the battery completely dies and the phone says it is unverified. When I take it to the Apple Store to be fixed they inform it can’t be because the screw holes have been sanded over. Don’t use this company.

Avoid the headache of having any dealings with this company. I wish I'd done my research before using them. They sent me a faulty phone then when I tried to return and get a refund which was down by track and trace and was signed for by someone and photo of proof of delivery, yet tried to claim they hadn't received it. Absolute scammers. Luckily Amazon were able to intervene to get my refund.

Ordered through Amazon, Samsung Galaxy S23 5g phone. Arrived three days ago in perfect (as new) condition, so far everything working fully. Very pleased with purchase and can't understand the negative comments on here, obviously much luckier than the previous 5 reviews.

If I could give a lower score than 1 i would I placed an order for my mum on 22nd of August 2025 for a black apple iPhone 13 the payment went through for £259.00 and we patiently for the waited over a week then was checking my email to see any updates and I was getting inaccurate information so I decided to look into it further and googled the company this number keeps appearing 07392569183 I have rang this number like 5 times and keeps going to voicemail I left numerous voicemail still no response and I still don’t have the phone which I paid for I won’t people to know if they don’t already this is a shocking fraud app that needs action taking against I was informing the police but they want to know names and other details which I don’t have

⭐ (0/10) - The worst experience I've had.
Refurb Xpress is truly awful. I bought a refurbished phone from them that started heating up after only four weeks. The battery swelled and even cracked the screen—I was worried it was going to catch fire.
When I contacted them about this serious safety issue, they agreed to take the phone back to "investigate." What followed was four weeks of near silence. I had to repeatedly chase them for any kind of update. Their communication was terrible, and I was left in the dark the entire time.
In the end, I had to get Amazon involved to finally get a resolution. It was only because of Amazon's intervention that I finally got my refund. Save yourself the immense stress and hassle, and buy your phone from literally anywhere else.

THE PHONE DID NOT WORK AT ALL, THE RING TONE OR THE PERSON PHONED COULD NOT BE HEARD. THE APPS COULD NOT BE TRANSFERRED, THE EMAILS COULD NOT BE USED AND WHATSAPP COULD NOT BE TRANSFERRED.
ORDERED FROM AMAZON, DO NOT BUY, DO NOT BUY WARNING DO NOT BUY. £295 PAID FOR RUBBISH.

They sell fake products. Do not buy.

Do not touch this fake company. It’s a scam. I have phoned the place where they are meant to be based and they don’t exist. £104 for a phone gone down the drain.