i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... See more
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See what reviewers are saying
Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.
Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... See more
I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... See more
Company details
Written by the company
Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets. Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.
Contact info
United States
- support@regalpawtraits.com
- regalpawtraits.com
3.9
Great
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Our Arlo passed away last year
Our Arlo passed away last year and they used his picture and really brought him to life. It was fast and the staff was easy to communicate with. I'm going to recommend everyone use you
May 2, 2024
Looks very real
Looks very real. I am very happy with the outcome and quick delivery.
May 4, 2024
Unprompted review
AVOID this site/business
Canvas sent was not correct. I have proof it's their error. 3 emails sent asking them to rectify with no response. AVOID this site!
March 27, 2024
Unprompted review
Reply from Regal Pawtraits
We're sorry to hear about your negative experience, although we couldn't find your order in our records. Ensuring the satisfaction of our customers is our top priority, and we're disappointed to learn that you encountered difficulties with your canvas order.
We strive to provide excellent service and promptly address any issues that may arise. If you could kindly provide us with more details about your order, we'll investigate the matter further and work to resolve any errors that occurred.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Please don't hesitate to reach out to us directly with your order details, and we'll do our best to assist you.
Best gifts ever!
I purchased several items for Christmas presents and they were a huge hit! I plan to purchase more as gifts in the future. The canvas portraits were very clear and of great quality.
December 4, 2023
Unprompted review
This portrait is amazing!!
The portrait came out better than I ever imagined! It makes me so happy every time I look at it! Great customer service, fast shipping, and quality portrait on canvas. Very, very happy with this purchase!!
October 2, 2023
Unprompted review
Liking My Viking
Liking My Viking
I gave your Viking Pawtrait as a surprise gift for an after major surgery homecoming, and the 'conquer today, repeat tomorrow' significance had the perfect effect! We were thrilled to bits with the finished result and have recommended many friends to use your service.
May 9, 2023
Unprompted review
Just a fantastic gift
Just a fantastic gift, my dad hasn’t laughed like that in years. I will happily brag about this company, their quick work, and the quality!
It looked great!
February 29, 2024
Unprompted review
Perfection
December 25, 2023
Unprompted review
The end result was impressive.
The end result was impressive. We supplied a photo that was clear but not very high resolution, but the results were good and it made a nice surprise for my friend's fiftieth Birthday. Would use again.
July 3, 2023
Unprompted review
Sent few emails
Sent few emails. Respond time took months. By the time they got back to me. I forgot what my issue was. I had to look back in my emails. I just wanted a digital copy of what I ordered without the watermarks. I ended up just using AI to remove it. A very simple request that they never addressed. Now that I think of it, im sure you can use AI to accomplish what this site provides lol. Don’t go with this site. If I were to order again I would definitely use “crown and paw” instead. They were much better and actually provided you with a digital portrait you can save to your images.
October 22, 2023
Unprompted review
Reply from Regal Pawtraits
Hi Troy,
I've sent you the HD digital version of your portrait over email :)
We apologize if there was any oversight in our previous communication due to the busy holiday season. It's possible that our automated email with the approved proof may have been missed or filtered into your spam or promotions folder.
We're committed to ensuring that all our customers receive the assistance and information they need in a timely manner, and we'll take steps to improve our email delivery and communication process to prevent similar issues in the future.
We appreciate your understanding and patience, and we're here to assist you further if you have any other questions or concerns. Thank you for giving us the opportunity to address this matter, and we hope you enjoy your digital portrait.
Regards,
Cecilia
The Gift For Someone That Has Everything
Regal Pawtraits is an amazing company. I've used them several times for myself and I use them for my support network of married couples. What do you give thes couple that has everything, keep it an original idea on their wedding anniversary date? A Regal Pawtraits!!
Each time they are Wooowed by the Canvas and always say I give the best thought out gifts. This year I have 6 more couples to celebrate 🥳 and exciting to get the right head shot and make it happen. Prices are comfortable, a wide variety of themes to choose for anyone and fast turnaround for Proofing and delivery. Let's get it started, as I am about to make another one soon. Thank you Regal Pawtraits for great service!!!
February 17, 2024
Unprompted review
Terrible experience
Terrible experience. Wanted a tip when I placed my order for a picture, which seemed weird. I now know that was a red flag. Wouldn't get back to me in a timely manner. No product received, I asked to cancel. The harassed me over Facebook until I blocked them. I never got the picture but they didn't want to do a refund until I placed a dispute with my card,
November 17, 2023
Unprompted review
Reply from Regal Pawtraits
Monica,
We appreciate you taking the time to share your experience, although we're disheartened by the omission of certain details.
Firstly, we want to clarify that while a tip option is available during checkout, it is entirely voluntary, and no customer is under any obligation to leave a tip.
Furthermore, it's important to note that when you initially contacted us with your request for changes to the proof, we were more than willing to assist. Throughout our correspondence, we made every effort to accommodate your requests promptly and professionally.
Each time you sent a new photo for your portrait, we diligently created a revised version, a process which typically takes 1-3 business days per revision. Despite our commitment to meeting your expectations within these reasonable timeframes, it appears there was a misalignment in understanding regarding the revisions. However, we regret that we were not provided with specific details regarding the changes you desired.
Additionally, we reached out to you in a timely manner via Messenger to address your concerns, but we encountered a lack of cooperation and faced rudeness, including threats of public bad reviews on BBB and trustpilot.
We take pride in our commitment to customer satisfaction and ethical business practices. While we understand that misunderstandings can occur, we cannot condone or engage with coercive behavior.
We remain open to resolving any outstanding issues and welcome further discussion to ensure your satisfaction. Please feel free to contact us directly so we can address your concerns comprehensively.
Thank you for your understanding and for bringing these matters to our attention.
They sent the order to the wrong…
They sent the order to the wrong address, then the order was sent back to sender by the post office and I have emailed them countless times trying to get in touch with someone about getting the package. I have yet to receive a response or my portrait that I ordered. $150 for nothing. I had ordered from them before without any issues and unfortunately now I can never again. I hope this review reaches someone in their company so they can fix this issue and I’d be happy to delete this review if they did so. Until then I’m very upset about my experience.
August 15, 2023
Unprompted review
Reply from Regal Pawtraits
Hi PierLuca,
We sincerely apologize for the inconvenience you've experienced with your order delivery. It's deeply regrettable that your portrait was sent to the wrong address, leading to further complications with its return to us.
Please know that we take your concerns seriously, and we're actively working to address the issue and ensure a satisfactory resolution.
We've initiated a full refund for your order to rectify the situation and acknowledge the inconvenience you've faced. Additionally, we're enhancing our communication channels to prevent similar occurrences in the future.
Your feedback is invaluable to us, and we appreciate your willingness to update your review upon resolution. Please reach out to us directly with your order details so we can prioritize the resolution of this matter for you.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We're committed to restoring your trust and providing you with the quality service you deserve
Terrible service
Terrible service. Completely disappointed.
Ordered on the 2nd of December to ensure I got my order in time for Christmas as it was a gift.
When checking the tracking info after it didnt arrive, it stated that apparently delivery had been attempted. I can assure that no deliveries were attempted at my address.
Emailed and confirmed they had correct address as requested, which they did.
Never heard another thing.
After around 7 emails chasing a response and also Facebook messages never heard a word!
Absolute disgraceful. Stealing peoples hard earnt money.
Devastated!
December 2, 2023
Unprompted review
Reply from Regal Pawtraits
Nicki,
We're deeply sorry to hear about your experience and the frustration it has caused. We understand the importance of receiving orders in time, especially when they're intended as gifts.
Upon reviewing the shipping details provided by FedEx, it appears that delivery was attempted at your address, but unfortunately, it was unsuccessful due to your absence. We apologize for any inconvenience this may have caused. You can see that delivery was attempted by Fedex and not done because of your absence here: https://www.fedex.com/fedextrack/?trknbr=787393266668&trkqual=2460283000~787393266668~FX
We want to assure you that we shipped your order to the correct address as requested. However, we understand that this doesn't change the fact that you did not receive your package as expected.
In light of the situation, we have already processed a full refund for your order to address the disappointment you've experienced. Please accept our sincerest apologies for any inconvenience caused.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.
Poor comms and status update
Update: a couple days after I contacted my bank to cancel payment, I received my order. It's bizarre because the website says it's still processing. The piece itself is decent and looks just like the proof. Very disappointed in the lack of timeliness and responsiveness.
I'm pretty sure this is a scam. I placed an order 2 weeks before Christmas and paid extra for rushed production. I quickly received and approved the proof. It has been "processing" for 3 weeks. I've reached out via Facebook, email, and their "contact us" form submission. I've received no response.
December 10, 2023
Unprompted review
Reply from Regal Pawtraits
Matt,
We're glad to hear that you finally received your order and that the piece itself meets your expectations. We apologize for the inconvenience caused by the delayed status update on our website, which was due to a technical error.
Regarding the scam allegation, we assure you that we are a legitimate business dedicated to providing quality products and services. We understand your frustration, and we apologize for the lack of communication.
Please know that we take your feedback seriously, and we're actively working to address the issues you've raised. We're committed to improving our communication channels and ensuring a smoother experience for our customers in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.
Do not do business with Regal…
Do not do business with Regal Pawtraits. Have never had such a poor customer service experience. Have sent 5+ emails and/or question forms over a 2 week period. Have had no response.
December 18, 2023
Unprompted review
Reply from Regal Pawtraits
Diedre,
We understand the frustration caused by the lack of communication and apologize for any inconvenience. During the holiday season, we experienced an unexpectedly high volume of inquiries, which led to delays in our response times.
Upon reviewing your order, we see that your proof was approved on December 7. However, we regret to inform you that by the time we received your address update request on December 14, your order had already been shipped. Unfortunately, we were unable to change the address at that point.
Please know that we take your feedback seriously, and we're actively working to improve our communication processes to ensure a smoother experience for all our customers.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Great news received tracking information and delivery tomorrow. Patients
I ordered from them on the 3rd of Dec, sent acceptance of proof immediately. Have sent at least 6 emails to inquire about my order no response. Finally received tracking information and delivery tomorrow.
December 16, 2023
Unprompted review
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