regenalight.com Reviews 

122
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were let down by their experience overall. Consumers heavily criticized the poor quality of the materials, explaining that the devices feel cheap, break quickly, and completely fail to maintain a proper charge. Buyers expressed deep frustration regarding unexpected restocking fees, unhelpful customer support, and the heavy burden of paying out of pocket for return shipping costs. Some people were satisfied with the delivery and found that the skincare devices functioned very well for their daily routines. A few reviewers also noted visible skin improvements and truly appreciated receiving prompt refunds after successfully canceling their initial orders.

What people talk about most

Product

Reviewers highlight negative aspects of product, expressing deep dissatisfaction with the poor quality... See more

Return policy

People report negative experiences with the return policy, expressing frustration over expensive return... See more

Price

Users describe negative interactions with price, noting that reviewers paid high costs for poor quality items... See more

Order

Customers consistently note ambiguous experiences with order cancellations, as some reviewers successfully... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took at least 10 days to arrive. They only allow a 14 day return window. They charge a restocking fee of $30 per mask and then on top of THAT they charge you shipping, which you have to pay to get the... See more

Rated 1 out of 5 stars

Literally a TERRIBLE mask. This company should be put out of business completely. The mask itself is ridiculously uncomfortable and of horrible quality plastic. Not only that, but if you want to... See more

Rated 1 out of 5 stars

This is not a medical grade mask. These are basic, LED strip lights you buy to decorate your room. They are not the right shades of red or blue. They will offer no therapeutic benefits. They use a... See more

Rated 1 out of 5 stars

I would give this company a zero star rating if possible. The product arrived quickly but the on/off switch stopped working almost immediately and their customer service is disgraceful. They do not re... See more


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1.7

Bad

TrustScore 1.5 out of 5

122 reviews

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1.7

All reviews

(122)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Service

I was a little dubious as there were no reviews for this company, but I risked the purchase and I have been very impressed with the service.

I ordered 2 masks, and both were packaged in a nice box, but unfortunately one was slightly damaged. I contacted REGENALIGHT and they shipped a new mask to me immediately. Considering that I'm in the UK, the postage was prompt.

I am really looking forward to using this product and hope an LED mask is worth the hype.

March 1, 2023
Unprompted review

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