Sure get me to sign up. Ryan did a great job, but I have no idea if you’re an honest company until I make a claim I’m American and everything‘s denied from American companies so I cross my fingers. Go... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Process was quite quick, answers provided in a short delay including proactive information. Form should have been provided earlier with link to site, I had to request it, only small weakness. Now I s... See more
Company replied
Regency responsive and comunicates well. I get many contact info and contact person for every issue you think of. They are also flexible because they allow children to be insured. Almost all insuranc... See more
Company replied
Ryan Underwood was a great contact person. He checked in to see if our visa arrived and when we might be relocating. He and his team presented the information and recommended the all covered health... See more
Company replied
Company details
Written by the company
Regency for Expats, a Regency Assurance company, a fully regulated insurance supplier specialising in providing comprehensive international health insurance plans for globally mobile individuals in more than 120 countries. Our aim is to help customers ...
Contact info
St. Kitts & Nevis
- +1-347-875-3156
- regencyforexpats.com
4.4
Excellent
459 reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Regency for Expats
Hi,
We really appreciate your review! It’s great to hear the team provided fast and helpful service and thank you for choosing our company.
Thanks
Jenny
Service over the phone was very good
Service over the phone was very good.
Highly recommended
April 8, 2026
Reply from Regency for Expats
Hi Dom,
Thanks so much! I’m pleased you felt well looked after. We truly appreciate your recommendation and we’re here whenever you need us.
Thanks
Jenny
Reply from Regency for Expats
Hi Jeff,
We appreciate you taking the time to share this! I’m so glad to hear you’re happy with our service.
Thanks
Jenny
Reply from Regency for Expats
Hi Ingar,
Thanks ever so much for taking the time to leave a review! It means a great deal to hear that you felt well supported and we look forward to continuing to serve you.
Thanks
Jenny
I give only one star due to dishonest…
I give only one star due to dishonest brokering. Yes, wonderful staff, but does this ultimately matter when there is something surreptitiously happening behind the black and white? BTW, they also claim one can't cancel policy. In what insurance world can't one cancel a service?
January 1, 2026
Unprompted review
So far the service from Regency staff …
So far the service from Regency staff has been excellent..
Very prompt in replying to general questions and queries..
all in all a very customer focused approach.
April 8, 2026
Reply from Regency for Expats
Hi Mr D Cox,
Your review made our day - thanks ever so much!
I’m glad the team could support you quickly and with care. We're committed to supporting you every step of the way.
Thanks
Jenny
Al questions answered correct and clear.
April 7, 2026
Reply from Regency for Expats
Hi Jan,
Thank you for your review and positive feedback!
It’s great to know the team made things clear from the start. We’re happy to hear that you've had a good experience.
Thanks
Jenny
Not suitable for older customers – “pre-existing condition” applied very broadly
I would strongly advise anyone, especially older individuals, to carefully consider whether this type of insurance provides real value.
In my case, I took out the policy in good faith and had no knowledge, diagnosis, or symptoms of the condition in question at the start of the policy.
After the policy had begun, I developed new neurological symptoms (walking difficulties and urinary issues), which led to medical investigations, including an MRI and specialist consultation. The diagnosis was a spinal condition at a different level than a surgery I had undergone more than 10 years earlier.
A neurosurgeon clearly stated that the current condition was not directly related to the previous surgery.
Despite this, all claims – including the initial diagnostic procedures (MRI and consultation) – were rejected. The reasoning was that the condition is part of a “degenerative process” and therefore considered pre-existing, even though there had been no prior symptoms, diagnosis, or indication.
This effectively means that many conditions which develop gradually over time can be excluded from coverage, regardless of whether they were known or clinically relevant at the time the policy was taken out.
In practice, this raises serious concerns about the usefulness of such insurance, particularly for older customers. If conditions can retrospectively be classified as pre-existing, the actual coverage may be far more limited than expected.
Based on my experience, I cannot recommend this insurance.
April 9, 2026
Unprompted review
Reply from Regency for Expats
Dear Juerg,
Thank you for sharing your concerns. We are sorry to read your review, and we’re genuinely committed to supporting our members whenever challenges arise.
While we’re unable to discuss individual medical or policy details here, our team is in contact with you directly and remains fully available to assist further.
Thanks
Jenny
Expat insurance
Easy communication. Excellent price because I have no existing conditions. Hopefully if I ever have to claim it will be as good
April 1, 2026
Reply from Regency for Expats
Hi Andrew,
We’re delighted to hear everything went smoothly and that you’re happy with the value of your plan. The team at Regency is here whenever you need us.
Thanks
Jenny
Very fast and helpful staff so far.
April 3, 2026
Reply from Regency for Expats
Hi Paulo,
Thank you for sharing your positive experience! We know how important it is to get quick, reliable help and I’m pleased to hear that your experience was positive.
Thanks
Jenny
Reply from Regency for Expats
Hi John,
Thank you for choosing us and welcome on board! Really glad everything felt straightforward with the sign-up process.
Thanks
Jenny
Team was very attentive
April 1, 2026
Reply from Regency for Expats
Hi,
Thanks for the encouraging feedback! I’m so happy the team were helpful, and we're glad to have you as a valued customer.
Thanks
Jenny
Reply from Regency for Expats
Hi Gary,
Thank you for taking the time to share this! We’re glad the end result was the right one for you and we welcome you to Regency.
Thanks
Jenny
Ive. Been trying to contact you all winter to get a contact pho ne number in Canada or the United States by email but no luck. James William Rankin
Ive been trying to get a hold of you all winter to ask questions from Canada, Mexico. Email or phone number would be fine . Im wondering 🤔 if this is a scam
James William Rankin.
August 19, 2025
Reply from Regency for Expats
Hi James,
I’m really sorry to hear you’ve had difficulty reaching us. I’ve located your details on record, and we’ve reached out to you directly.
Thanks
Jenny
The experience with regency was quick…
The experience with regency was quick and professional
March 25, 2026
Reply from Regency for Expats
Hi Francois,
Thanks for the lovely review! We really strive to deliver fast and helpful service and it’s great to know you felt supported.
Thanks
Jenny
Reply from Regency for Expats
Hi Kyle,
Thank you for taking the time to share your experience! It’s great to hear the team’s approach was helpful.
Thanks
Jenny
Reply from Regency for Expats
Hi Michael,
Thank you for taking the time to leave a review! We appreciate your business and the team at Regency is here whenever you need us.
Thanks
Jenny
Insurance for Thailand
I have been happy with the service.All the emails and call to help me to pick the best insurance plan for me in Thailand
March 23, 2026
Reply from Regency for Expats
Hi Stephen,
Thanks for the kind review! I’m glad we could support you in finding the right solution. We’re here whenever you need us.
Thanks
Jenny
The service that Christopher provided…
The service that Christopher provided was very good. Despite my many questions, he was never annoyed nor impatient. So far as I can see the insurance covers my needs until I will turn 80. What will happen next??
March 20, 2026
Reply from Regency for Expats
Hi Simone,
Thanks so much for your lovely review! We're committed to providing excellent service and support and so I’m glad to hear that you found the team helpful.
Thanks
Jenny
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