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Regen Renewables Ltd Reviews 

267
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. People repeatedly highlight that the staff members are exceptionally knowledgeable, answering all questions patiently and ensuring everything runs smoothly from start to finish. Consumers often share that the professional installation engineers work very hard, keeping workspaces remarkably clean and respectful throughout the entire project. However, some people mentioned occasional difficulties regarding after-sales support and getting prompt responses when trying to reach out to the office for help. A few consumers also noted that handling initial faults or troubleshooting minor technical issues independently after the fitting caused some noticeable frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, tidy, and efficient... See more

Staff

Consumers find staff to be exceptionally professional, polite, and hardworking throughout the entire... See more

Product

Customers had ambiguous experiences with product, noting that while the systems generally run smoothly and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process from installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Linton and Chris from Regen Renewables fit 20 PV panels and battery system to our house. From the outset Linton explained the Installation process step by step and Gave us e... See more

Company replied

Rated 5 out of 5 stars

Regen approached us initially with respect to potential heat exchange unit heating which unfortunately wasn't suitable for our property size. Keen to pursue greener options we then went down the route... See more

Company replied

Rated 5 out of 5 stars

Fantastic team of people, the air pump and radiators were fitted and working within three days. The engineers were very respectful of our home and always left the house liveable at the end of the day... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for this company. From initial contact to a fully fitted heat pump system took very little time. Everyone I have had contact with has been professional, polite, helpful and e... See more

Company replied


Company details

  1. Environmental Renewable Natural Resources
  2. also in
  3. Boiler and Heating Service
  4. Green Energy Supplier
  5. Heating Contractor
  6. Solar Energy Company
  7. Solar Energy Equipment Supplier

Written by the company

At Regen Renewables Ltd, we’re not just a company—we’re a movement towards a sustainable future. Now operating nationwide with hubs in Newcastle, Hatfield, and our original base in Woodford Halse, Daventry, we bring cutting-edge renewable technology to homes and businesses across the UK. From highly efficient Heat Pumps to advanced PV Solar Panels and eco-friendly Air Conditioning systems, every solution we provide is designed with the planet in mind—helping you save energy, reduce costs, and lower your carbon footprint. Join us in making a positive impact, one green installation at a time. Discover the future of energy with Regen Renewables Ltd—where every project is a step towards a cleaner, brighter tomorrow.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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4.8

All reviews

(267)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent company with knowledge, expertise and a 'can do' attitude.

We needed to replace our 16 year old gas boiler, so being able to take advantage of the Government grant for an Air Source Heat Pump with Regen Renewables has turned out to be good timing for us. They are an excellent company to deal with. Their sales person was friendly, informative and never pushy. Their surveyor was helpful and knowledgable and their installation team were brilliant. They had a 'can do' attitude, (despite one or two challenges at our property!) worked very hard and were polite and respectful of our home, always. We have had plenty of hot water. The heating side works, but of course it has not had a true test yet due to the time of year. However, with Regen's expert knowledge and comprehensive after care, I'm confident we are in good hands.

April 30, 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Ruth,

Thank you so much for your wonderful five-star review! We're thrilled to hear that taking advantage of the Government grant for an Air Source Heat Pump with Regen Renewables turned out to be perfect timing for you.

We’re delighted to know that you found our sales person friendly and informative, our surveyor helpful and knowledgeable, and our installation team brilliant. It's great to hear that they maintained a positive, 'can do' attitude, worked hard, and treated your home with respect.

We’re glad that you’re already enjoying plenty of hot water and that the heating system is working well, even though it hasn’t had a true test yet due to the time of year. Rest assured, with our expert knowledge and comprehensive aftercare, you are indeed in good hands.

Thank you again for choosing Regen Renewables and for your detailed feedback. If you need any further assistance, please don't hesitate to reach out.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Generally a good system

The installation of the system was good, and it is working well. We had one problem after a few weeks, but that was quickly resolved. Our only concerns are that the original survey didn't note that the cistern would not fit into the existing airing cupboard. We also should have asked more questions when the system was being sold to us.

October 30, 2023
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Reply from Regen Renewables Ltd

Hi Gill,

Thank you for your thoughtful review and for giving us four stars! We're glad to hear that the installation of your system was good and that it is working well. We're also pleased that any issues were quickly resolved.

We appreciate your feedback regarding the initial survey and the fitting of the cistern. Your comments help us improve our service, and we will ensure that we address these concerns in future surveys.

We encourage all our customers to ask as many questions as needed during the sales process to ensure complete understanding and satisfaction.

Thank you again for choosing Regen Renewables and for your valuable feedback. We hope to earn that fifth star from you in the future.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Fitting and installation of Heat Pump

All the staff (Ali, Jason and Curtis) were excellent being both tidy and efficient in the work they carried out. The office staff (Hannah and colleagues) kept us informed at every stage

June 4, 2024
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi David,

Thank you for your fantastic five-star review! We’re thrilled to hear that you had such a positive experience with our team during your recent installation.

It's wonderful to know that Ali, Jason, and Curtis were both tidy and efficient in their work. We’re also pleased that Hannah and our office staff kept you well-informed at every stage.

Your kind words and positive feedback mean a lot to us. Thank you for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Regen are dependable

Everybody from Regen that we have dealt with have been helpful and knowledge, The company is well organised and reliable.

April 2, 2024
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mr Woolven,

Thank you for your fantastic five-star review! We're thrilled to hear that everyone you dealt with at Regen Renewables was helpful and knowledgeable.

Your kind words and positive feedback mean a lot to us. Thank you for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Very attentive service

Very surprised to hear that we would be getting our annual service earlier than expected we can't actually remember the exact date,but we had no problem with that.The engineer was very pleasant and friendly and he was very attentive there was slight problem but got it all sorted good job alround.

May 10, 2024
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Reply from Regen Renewables Ltd

Hi Mr & Mrs Isom,

Thank you for your wonderful review! We're delighted to hear that you were pleasantly surprised by the early scheduling of your annual service. It's great to know that you had no problem with the timing and that our engineer was pleasant, friendly, and attentive.

We're pleased that the slight problem was promptly sorted out and that you were satisfied with the overall service. Your feedback is greatly appreciated, and we're glad to have met your expectations.

Thank you for choosing Regen Renewables and for sharing your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Regen Renewables air source heat pump system

Regen Renewables came to assess if our house was suitable for installation of their air-source heat pump system. A thorough survey of the existing gas boiler heating showed where extra radiators were needed. On installation day, two people arrived with all the kit and put in 4 replacement radiators and a hot water storage cylinder, with electrical connections completed by electricians. It was all done in two days with removal of all the old system in a very competent manner. We have experienced the air-source heat pump system for a year now and found it very adequate even on the coldest winter days of 2023/24. We are glad we changed from gas heating and run the system at 21C during daytime, dropping to 16C overnight during colder weather. In hot weather, the system only heats the cylinder and thermostats off most of the time. We are happy with it.

June 5, 2024
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Reply from Regen Renewables Ltd

Hi Herod,

Thank you so much for your wonderful five-star review! We are thrilled to hear about your positive experience with Regen Renewables. It's great to know that our thorough assessment and detailed survey ensured a smooth installation of your air-source heat pump system.

We're glad the installation process went efficiently and competently, with all the old systems removed and replaced in just two days. It's fantastic to hear that the system has met your heating needs even during the coldest winter days.

Your satisfaction with the system's performance and your decision to switch from gas heating means a lot to us. We appreciate your detailed feedback and are delighted that you are happy with the system's operation in both cold and hot weather.

Thank you once again for choosing Regen Renewables and for sharing your positive experience.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Good Company to use

Everyone I met connected with the company was helpful and efficient and pleasant to have in the house.

July 24, 2023
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Reply from Regen Renewables Ltd

Hi Sue,

Thank you for your kind review and for giving us four stars! We're delighted to hear that everyone you met from our company was helpful, efficient, and pleasant to have in your home.

Your feedback is greatly appreciated, and we're always striving to improve. We hope to earn that fifth star from you in the future.

Thank you for choosing Regen Renewables and for your valuable feedback.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Heat pump fitted successfully

Heat pump fitted successfully, and on time as promised. Very good follow up to sort out a small problem when required when we were abroad.

February 7, 2024
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Reply from Regen Renewables Ltd

Hi Mr Hodge,

Thank you for your great review! We're delighted to hear that your heat pump was fitted successfully and on time as promised. It’s also wonderful to know that our follow-up service met your needs and addressed a small problem promptly, even while you were abroad.

Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing Regen Renewables!

Best regards,
The Regen Team

Rated 5 out of 5 stars

Very knowledgeable staff and engineers

Very knowledgeable staff and engineers, really clean working and quick, a great company, would recommend to anyone.

April 24, 2024
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Reply from Regen Renewables Ltd

Hi Mrs Johnson,

Thank you so much for your fantastic review! We’re thrilled to hear that you found our staff and engineers to be very knowledgeable, efficient, and clean in their work. Your kind words mean a lot to us.

We’re grateful for your recommendation and for choosing Regen Renewables. Your satisfaction is our top priority.

Best regards,
The Regen Team

Rated 5 out of 5 stars
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Janet,

Thank you for your wonderful review! We're delighted to hear that you found our service very professional from start to finish.

Your feedback is greatly appreciated, and we’re thankful for your trust in Regen Renewables.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Does what it says on the tin!26/2/2024

Throughout the whole process from initial contact through to installation and problem resolution Regen have without question been efficient, caring and eager to resolve any difficulties we have come across, both from a technical standpoint to acheiving a solution that suited us.
Their staff have been courteous and freindly throughout.
We would reccomend them without hesitation

February 26, 2024
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Reply from Regen Renewables Ltd

Hi Mr Goodship,

Thank you for your fantastic review! We are delighted to hear that your experience with Regen Renewables has been efficient, caring, and solution-oriented from initial contact through to installation and problem resolution.

We appreciate your kind words about our courteous and friendly staff. Your recommendation means a lot to us, and we are grateful for your trust in our services.

Thank you once again for your support and for choosing Regen Renewables.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Quick and efficient install and aftercare

Good survey and a quick and efficient installation. When I reported a few minor setup problems they returned promptly and resolved everything to my satisfaction. All the promised documentation arrived on time and was of good quality.

August 10, 2023
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Reply from Regen Renewables Ltd

Hi Peter,

Thank you for your great review and for giving us four stars! We're pleased to hear that you had a good survey and a quick and efficient installation experience.

It’s also wonderful to know that our team promptly resolved any minor setup problems to your satisfaction and that you received all the promised documentation on time and of good quality.

We strive for complete customer satisfaction, and we hope to earn that fifth star from you in the future. Thank you for choosing Regen Renewables and for your valuable feedback.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Efficient and well organised

Just had a heat pump installed and six radiators replaced by James, Pete, Dylan, and Jason. They arrived on time, worked efficiently and did a great job. We had a good bit of banter and chat on the way, but they were always customer orientated and polite. Cleaned up afterwards very well. It remains to be seen how well the system operates in five or so months when winter hits us - but it augurs well.
They are not the cheapest on the market by a long chalk. But I still give them 5 stars as it was my choice to go with them anyway, given my preference to work with local firms. Many thanks Regen Renewables.

June 4, 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Jim,

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with James, Pete, Dylan, and Jason. It’s great to know that they arrived on time, worked efficiently, and did a great job with the installation and replacement of your radiators.

We appreciate your kind words about their customer-oriented and polite manner, as well as their excellent cleanup afterward. It's also wonderful to hear that you enjoyed the banter and chat along the way.

While we're not the cheapest option, we're grateful for your decision to work with a local firm like us. We're confident that your new system will serve you well when winter arrives.

Thank you once again for choosing Regen Renewables and for your five-star rating.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Having had the system operating now for…As above

Having had the system operating now for over a year.
the only concern I have is as follows
The Unit soon after installation would periodically stop.
This was due,I think, to faulty compressor which after a
prolonged period was replaced.This needed to be much quicker.
Despite this your service has been excellent.

May 31, 2024
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mr Searle,

Thank you for your thoughtful review and for giving us four stars! We’re delighted to hear that you appreciated our prompt responses, kind and polite attitude, and our efficient approach to getting the job done.

We apologise for the inconvenience you experienced with the compressor and appreciate your patience while we resolved the issue. Unfortunately, the compressor had to be ordered from the manufacturer, which caused unavoidable delays. We understand your frustration and are committed to improving our response times for future incidents.

Despite this, we’re glad to know you found our service excellent. We aim for complete satisfaction and hope to earn that fifth star from you in the future.

Thank you again for choosing Regen Renewables and for your constructive feedback.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

What a very pleasant experience

What a very pleasant experience! As well as an electrician, I had 5 Regen Renewables engineers on site to install my heat pump and replace all 11 of my radiators. Curtis, James, Pete, Jason and Dylan arrived spot on time at 8.00am and, after a quick cup of coffee, they set to work and did not stop. A lot of friendly banter back and forth between them and me - it was a pleasure to have them in the house. They cleaned up after themselves and removed all scrap. I would welcome them back at any time.

May 30, 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mr T,

Thank you so much for your wonderful review! We are delighted to hear that you had such a pleasant experience with Regen Renewables.

It’s fantastic to know that Curtis, James, Pete, Jason & Dylan all arrived on time and worked diligently throughout the installation. We’re glad you enjoyed the friendly banter and found it a pleasure to have them in your home.

We also appreciate your kind words about their professionalism in removing all scrap. Your satisfaction is our top priority, and we’re thrilled to have met your expectations.

Thank you for choosing Regen Renewables.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

Prompt response

Prompt response, kindly, polite attitude, getting a job done without fuss.

May 29, 2024
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Reply from Regen Renewables Ltd

Hi Mr & Mrs Reynolds,

Thank you for your great review! We’re delighted to hear that you experienced prompt responses and found our team kind, polite, and efficient in getting the job done.

Your feedback is greatly appreciated, and we’re glad to have met your expectations. Thank you for choosing Regen Renewables.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

pump pump

arrived on time, in and out, job done, couple of tips for efficiency, no complaints, see you next year

May 22, 2024
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Reply from Regen Renewables Ltd

Hi Taff,

Thank you for your review! We’re pleased to hear that our team arrived on time, completed the job efficiently and provided you with some helpful tips.

We appreciate your feedback and look forward to seeing you next year.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

Professional, competent, timely, helpful. A good experience.

Regen provide the full service from planning to installation. Employ all staff. Professional, competent, timely, helpful. Excellent post installation too. A good experience.

April 10, 2024
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Reply from Regen Renewables Ltd

Hi Mr Broadey,

Thank you for your fantastic review! We are thrilled to hear that you had a good experience with Regen Renewables and found our services professional, competent and helpful.

We pride ourselves on providing a full service from planning to installation and employing a dedicated team to ensure the best results. It’s wonderful to know that our post-installation support met your expectations as well.

Your kind words mean a lot to us, and we appreciate your feedback.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

The installation team were excellent

The installation team were excellent. Very professional and helpful. Our service was also very professionally carried out.

April 10, 2024
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mr Dolz,

Thank you for your wonderful review! We are delighted to hear that you found our installation team, professional and helpful. It’s great to know that the service was carried out to your satisfaction.

Your feedback is highly appreciated, and we look forward to continuing to provide you with an outstanding service.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

Excellent

Everyone, from the consultation to the fitter’s were a pleasure. Service was fast and friendly and the system has a better performance than i expected it to . Our heating bills have fallen dramatically since having an air source pump fitted. I can’t fault this company at all . Very happy customer.

August 1, 2023
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Reply from Regen Renewables Ltd

Hi Danny,

Thank you so much for your incredible review! We are thrilled to hear that your experience with our team, from consultation to installation was a pleasure. It’s wonderful to know that you found our service fast and friendly and that the system’s performance has exceeded your expectations.

We are especially pleased to hear about the dramatic reduction in your heating bills since installing the air source heat pump. Your satisfaction is our highest priority, and we’re delighted to have made you a very happy customer.

Thank you for choosing Regen Renewables and for your kind words.

Best Regards,
The Regen Team

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