Regional Finance Reviews 3,063

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, often highlighting specific individuals for their outstanding service. Many people appreciate the excellent customer service, noting that representatives are attentive, clear in their explanations, and make the process smooth and reassuring. The overall service is frequently described as outstanding, with consumers feeling valued and supported, especially during financially challenging times. However, some people mentioned issues with payment processing, including unexpected fees and difficulties with electronic checks taking days to clear. A few other people also felt that communication was disorganized, with some experiencing rude attitudes from staff and persistent calls even after issues were supposedly resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting many employees as professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing them as pleasant, smooth, and easy.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers finding payments reasonable and manageable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

The Ridgeland Regional Finance location is awesome. I had the pleasure of working with Jess, who recognized that I was going through financial hardship and negotiated the terms of my contract. She cam... See more

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

All I had to do is sign the check

All I had to do is sign the check, and it was done!!!

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Susan, thank you for your kind words. We're thrilled to hear that you had such a positive experience.

Rated 5 out of 5 stars

Deposited check in my bank account and…

Deposited check in my bank account and went to Regional office and set up knew payment plan. So simple so easy

December 17, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you! We're so glad to hear that the loan process went smoothly for you.

Rated 5 out of 5 stars

Great experience

Great experience! Especially since it was unexpected! I had been thinking about doing a small loan to pay off a couple credit cards. I received the offer and had a deposit into my account all within 24 hours.
Received a welcome call from a very nice representative.
Everything was fantastic!
Thank you!

December 19, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Kassie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Stepping out on Faith

The representative that helped me was very professional and straight to the point . Thank you for giving me a chance Vanessa Hinds , you are so professional

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Betty, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The ease and convenience!!

The ease and convenience!!! I love that you guys have been able to help me out!!! I enjoy working with your company! Thank you

December 17, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Julie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 1 out of 5 stars

Fraud

I don't appreciate the attempt to take out a life insurance policy on me that benefits you at my expense. On top of usury like interest rates and fees.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to do business with

Easy to do business with. Easy to make payments

December 30, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Royce! We're so glad to hear that the loan process went smoothly for you.

Rated 5 out of 5 stars

They make the loan process so easy

They make the loan process so easy, and they are super nice ladies!

December 9, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Michelle! We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

They were very pleasant to work with

They were very pleasant to work with, and very professional.

December 1, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Ed, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Oswaldo and Joanna were very helpful…

Oswaldo and Joanna were very helpful and made this whole process so easy and smooth. They were very welcoming and brought me snacks and water while the documents were going through. Very friendly and a fast process :) i definitely recommend.

December 26, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Malia, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Great people to work with

Great people to work with

December 10, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi D.G., thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

I really appreciate the workers at…

I really appreciate the workers at Regional finance they have the upmost respect and they treat all of their customers well getting my loan from them was not a problem I would send a friend or family members to them. Merry Christmas and Happy New Year

December 1, 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Shawnita, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 1 out of 5 stars

This company is a loan shark

This company is a loan shark, I have repeatedly made attempts to resolve the issue. The original loan was for 9100.00 so why is it that the payoff is 8300.00 with a five year term. When I spoke to them, the gentleman refinanced the loan and still with the same result. So over the course of the loan, I would paid more that 30,000 for a 9100.00. If I had to make another choice, I definitely would not use them. Nevertheless, this will be my last year paying them.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS ANOTHER SHYSTER "FINANCE CO"

THIS IS ANOTHER SHYSTER "FINANCE CO".
THEY WILL SEND RANDOM CHECKS OUT OF NOWHERE THAT CAN BE DEPOSITED INSTANTLY WITH NOTHING MORE REQUIRED BUT TO SIGN AND DEPOSIT. HOWEVER, AFTER A PERFECT HISTORY, WITH A PAID OFF LOAN, I RECEIVED ONE OF THESE CHECKS FOR $3,000.00. THERE WAS A NUMBER WITH THE MAILING STATING IF THE CHECK EXPIRED BEFORE IT WAS USED, JUST TO CALL THE TEL.# PROVIDED. I CALLED THAT NUMBER AND SUDDENLY I NEED TO CONSENT TO A CREDIT CHECK. THE LAST TIME I DID THAT, AFTER RECEIVING AN OFFER AND BELIEVING IT TO BE VALID, DUE TO THE PREVIOUSLY SAID LOAN THAT WAS PAID OFF WITH A PERFECT HISTORY, I WAS VERY SURPRISED TO BE DENIED, EVEN WITH A CO-SIGNER. WTF! APPARENTLY THAT HISTORY DOESN'T MATTER. AFTER THE DENIAL, I UNSCRIBED TO EMAILS. I DO NOT NEED EXTRA AGGRAVATION FOR NO DA*N REASON AT ALL. TO END UP AGGRAVATED OVER SOMETHING I DIDN'T ASK FOR TO BEGIN WITH, IS BS. AFTER UNSCRIBING TO EMAILS, I STARTED GETTING REGULAR MAILINGS. I HAVE REQUESTED TO BE REMOVED FROM FROM THIS FLAKY, SKETCHY, SKY HIGH INTEREST RATE CO.'S MAILING LISTS. IT BETTER HAPPEN PRONTO OR THE FCC WILL SEE THIS.

December 11, 2025
Unprompted review

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