No turning back now! I started with laundry sheets, then cleaning products and I’ve now ventured into toiletries. I wanted to use more planet friendly products and reduce the amount of plastic packagi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good product, good price. DPD proved useless at delivering and returned the parcel back to sender, but REGN customer service responded without delay and posted the parcel out again via Royal Mail, wh... See more
Company replied
I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was... See more
Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... See more
Company details
Written by the company
At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.
Contact info
prospect Park, suite 6, Limewood approach, ls141ng, Leeds, United Kingdom
- info@regn.co.uk
- regn.co.uk
4.2
Great
303 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great eco products..
Great eco products...my regular buy is the laundry scents which are great but have tried other products too and impressed by everything. Customer service resolved a small billing issue on a multibuy straightaway, they were very responsive. Highly recommend.
November 6, 2024
Unprompted review
Reply from REGN
Thank you so much for your kind words and support! We're thrilled to hear you love our laundry scents and have been impressed with the other products you've tried as well. It’s fantastic to know they’ve become a regular part of your routine!
We’re also happy to hear that our customer service team was able to resolve the billing issue quickly for you – we always aim to provide responsive and helpful support to our customers.
Your recommendation means the world to us, and we’re so grateful to have you as part of our eco-friendly journey. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Watermelon freeze dried bon bons
I bought the watermelon freeze dried bon bons. These sweets are horrible. I thought these would be natural freeze dried melon but no. Tried to crunch the first one, that was a mistake, they are so hard that I thought my teeth would break. If you suck these you get an artificial watermelon flavour and you are effectively sucking a ball of pure sugar with a horrible mouth feel. They also come in single use plastic packaging. Totally overpriced and very unpleasant. I would question why a company basing itself on environment-friendly ethics would sell such a product. They went in the bin, and I find myself questioning the ethics of this company. I also note the trustpilot warning about this company’s incorrect use of reviews on the site. I will avoid this company in future.
December 2, 2024
Unprompted review
Reply from REGN
Thank you for your feedback. While we’re sorry the freeze-dried watermelon bon bons didn’t meet your expectations, there are several inaccuracies in your review that we need to address:
Product Expectations: These are clearly labelled as freeze-dried bon bons with a watermelon flavour—not real fruit. Misunderstanding this does not make the product itself misleading.
Packaging: Contrary to your claim, the packaging is fully biodegradable, not single-use plastic. This is detailed in the product description.
Customer Communication: You never reached out to us about your issue. If you had, we would have happily resolved it, including offering a refund. Instead, leaving multiple negative reviews about the same issue on different platforms appears to be an attempt to harm our reputation unfairly.
We take pride in being an eco-conscious company and working hard to provide great products and service. Reviews like yours—especially without giving us a chance to make things right—do more harm than good. If you had simply contacted us, this could have been resolved without unnecessary negativity.
We stand by our products and our ethics. If you choose not to shop with us again, that’s your decision, but please ensure any future reviews you leave are accurate and fair.
This company have sent the wrong sized…
This company have sent the wrong sized bin bags to me and not responded to 2 emails to their customer service. Would not recommend.
November 1, 2024
Unprompted review
Reply from REGN
Thank you for your feedback. We want to address your concerns and clarify the situation.
We did respond to your emails and confirmed that the issue was due to the bin liners being the wrong size for your needs. We’re sorry to hear you didn’t receive our reply and any inconvenience this may have caused.
Our bin liners are highly rated by our customers, and we strive to ensure every product meets expectations. As this was your first purchase with us, it may be worth selecting a larger size in the future to better suit your requirements. If you’re ever unsure, we’re happy to assist in finding the right product for your needs.
We value your feedback and hope we can provide you with a better experience in the future.
Nice fragrance
The box is small, the sheets are thin with a very nice fragrance. The price is comparatively low. It's about <20p per load. I'll buy it again.
October 15, 2024
Unprompted review
It's beautiful smell
It's beautiful smell, soft and long lasting scented
The best in my opinion
The lavender one I got and I shall be continuing buying those with the same company : )
I have recommended to several people about this
October 15, 2024
Unprompted review
Pleased
Soft, effective cloths in plastic-free packaging. Bought as a replacement for the over-priced Wondercloths I was buying from the USA.
October 14, 2024
Unprompted review
Wide choice, very good quality products
There is a wide choice of environment friendly products, most of which prove cost effective and smart. I’m especially a fan of the feminine hygiene range, which brings optimal comfort with the bonus of being kinder to the planet. Shipping is always timely and well packed. I will continue purchasing from this website.
July 6, 2024
Unprompted review
My new go-to eco friendly store!
This company has a good range of products all with the eco/sustainable credentials I've been searching for. I'm very keen on using refillable products to reduce waste & I can get what I'm looking for here.
Delivery was fast & reasonably priced. REGN will now be my go-to online store.
October 10, 2024
Unprompted review
Best smelling laundry!
Really pleased with my order. It arrived quickly and well packaged and the smell of my laundry is just gorgeous!! I am so pleased to finally find a vegan scent booster and get fragrant washing again. Thank you. Will definitely be back for more
September 24, 2024
Unprompted review
Unusable item and no response from customer service
Bought a pair of rubber gloves from this company, only to receive a pack with two right hands, so unless I wash up one handed they are completely useless. I contacted the Regn only to have my email ignored and no reply.
September 20, 2024
Unprompted review
Reply from REGN
Thank you for your feedback. We’re very sorry to hear about the issue with your rubber gloves and would like to address your concerns.
Firstly, we have not received any emails from you regarding this matter. Had we received your message, we would have promptly offered a replacement or a full refund to resolve the issue immediately.
We take product quality and customer service very seriously, and we regret that this experience has left you dissatisfied.
Blood, cuts and atrocious customer service
So I bought this razor hoping for a good travel razor. First time I used it I got cuts everywhere but persevered as I know it takes practise sometimes. I watched videos on how to use it. I've used it 4 times now and I look like I've been in a fight with a grizzly bear!!! Cuts everywhere. I'm severely disappointed so contacted customer services in hope they would reach out to me. No answer!! Sent another email. No answer!! Come on here and realise all the poor reviews mentioning the awful customer service. Wish I'd checked these reviews out first. Would certainly not recommend, and if not for the product, purely due to the poor customer service. Who do they think they are?!
September 3, 2024
Unprompted review
Reply from REGN
Thank you for sharing your feedback. We truly value our customers, and we’re sorry to hear about your experience. After looking into your case, we found that the customer service issue arose because your request was for a refund on a product that had been used and was not faulty.
Our policy is in place to ensure that refunds are provided for defective items or in situations where the product hasn’t been used, and in this instance, the razor did not meet the criteria for a refund. We understand this can be frustrating, but we hope you understand why we have these policies to maintain hygiene standards, especially with personal care items.
If you'd like to explore other options or if you have any further concerns, please don’t hesitate to reach out again. We’re here to help.
I have used their laundry sheets for a…
I have used their laundry sheets for a few years/they are brilliant Would not use anything else
July 21, 2024
Unprompted review
Good stuff fr
All the products i ordered smell amazing and aren't like quick to sort of dissipate like most natural products, will deffo be ordering again
July 18, 2024
Unprompted review
Great products & great service
July 17, 2024
Unprompted review
So glad I found this company
I discovered Regn recently and was delighted when they had the product in stock that I'd been looking for !
Delivery time was outstanding and my item arrived really well packaged too!
Many thanks to all at Regn - I'll be ordering from you guys again !
April 10, 2024
Unprompted review
Reliable
Easy to order and reliable. Prompt delivery.
Good products at competitive prices
July 3, 2024
Unprompted review
Waste of money
The 1 star is for how beautiful it looks but apart from that it’s terrible. It just doesn’t work. I’ve tried all angles, watched many videos on how to use it, even took it apart and turned the blade around incase I’d done it wrong. Will be going back to my trusty disposable razor.
July 13, 2024
Unprompted review
Reply from REGN
Thank you for your feedback regarding our reusable safety razor. We're sorry to hear about the issues you've experienced.
We noticed you haven't reached out to our customer service team about this matter. Our team is always here to help and ensure you have the best experience with our products.
It's possible that the head of the razor has been attached incorrectly. This is a common mistake, and often it can be resolved by ensuring that the lips on the head point down towards the handle.
If you need further assistance, please do not hesitate to contact us. We're more than happy to guide you through the process to ensure everything is working as it should.
Very quick service and excellent…
Very quick service and excellent products. Easy to wear and to clean. Bag provided is also useful. Very pleased.
July 6, 2024
Unprompted review
My partner’s happy with me!
I bought some bamboo face cloths and reusable makeup removal pads for my partner and she’s been delighted by them and uses them constantly. Good value, too.
June 12, 2024
Unprompted review
Laundry sheet’s good value and wash…
Laundry sheet’s good value and wash clothes very well , good quality of items , we have to pay a little extra to be green
July 10, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.