Regus - Northampton Business Park Reviews 3

Reply from Regus - Northampton Business Park

Updated Nov 28, 2024

Hi Maxwell,
I’m sorry for your dissatisfaction.
I understand that your main concern is to cancel the renewal of your agreement.
A signed agreement is a formal business commitment. It should be ended online according to its notice period. Otherwise, it will auto-renew for another term.
We take renewals very seriously and ensure that the very simple process is communicated to customers upfront. 
Before any renewal, our customers receive courtesy email reminders. According to our history, you received these emails on 09 and 23 September 2024 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services.  
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com). Once your agreement was renewed, we confirmed it via email on 01 October 2024. 
You can check these emails in the Account > Documents section of your online account.
Your renewed agreement will expire on 30 June 2025. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. 
You can end your agreement through your online account by going to Account > Products and services > End Agreement. This will prevent further auto-renewals.
Regarding the security and lost item issues, these occurred six months ago and were already addressed by your centre team.
Your centre team called you to explain the above details and discuss any other concerns you might have, but the conversation became intense on your end, which led them to end the call. They have since followed up with an email containing the necessary explanation. Please feel free to respond to them if you require further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus

Reply from Regus - Northampton Business Park

Updated Nov 6, 2023

Hi Claire,
I’m sorry if you felt the need to escalate this.
You accompanied your friend to a doctor's appointment, using the available parking. Please be aware that the parking services are administered by a third party, and any fines incurred are their responsibility but there are approximately 19 signs in the car park along with multiple signs in the reception so instructions are clear and numerous. Furthermore, you did not advise the local team at the time so it’s unfair to blame them as they were unaware you were using the space. They have tried to assist by requesting your car registration details in order to communicate with the parking administrators but have yet to receive your response.
Your complaint and accusation that we are a " heartless company" is completely unjust; our goal is to provide the best service possible and the local team are still trying to help you but need further details so please contact them directly with the information they need.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus