Jill and Thomas are fantastic. They are friendly and super helpful. Always with a smile and making things happen. I really appreciate the support.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went for a meeting the receptionist Kirrilee was very rude and unhelpful she didn’t seem like she knew what she was doing. She was very blunt and was on her phone when we arrived and anytime I walked... See more
Company replied
Always professional and nothing is too much trouble. Clients are always greeted with warmth, made to feel welcomed. Admin work is excellent.
Totally unprofessional corporate rules which ripped off the taxpayers, the United States Army and created more administration for the Australian Army. There is a long story to this and happy to e... See more
Company replied
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
280 Flinders Street, 2nd Floor, 4810, Townsville, QLD, Australia
- 744268400
3.8
Great
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jill and Thomas are fantastic
Jill and Thomas are fantastic. They are friendly and super helpful. Always with a smile and making things happen.
I really appreciate the support.
October 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rude receptionist, unprofessional Kirrilee
Went for a meeting the receptionist Kirrilee was very rude and unhelpful she didn’t seem like she knew what she was doing. She was very blunt and was on her phone when we arrived and anytime I walked out side. Made the place very unprofessional and makes me no longer want to bring my clients here. Very disappointed
June 26, 2024
Unprompted review
Reply from Regus - Townsville, Northtown
Hi, thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused and have asked the line manager of this location to investigate this as a priority. We, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
Please contact me directly at lorraine.brule@regus.com with your account details so we can discuss this further.
Best regards,
Lorraine Brule
Global Customer Service at Regus
ALWAYS PROFESSIONAL
Always professional and nothing is too much trouble. Clients are always greeted with warmth, made to feel welcomed. Admin work is excellent.
November 16, 2023
How Regus overcharged the US Army $7,000.
Totally unprofessional corporate rules which ripped off the taxpayers, the United States Army and created more administration for the Australian Army.
There is a long story to this and happy to explain, but best talk to manager in Townsville about how Regus US (possibly via the relationship manager) did not want to refund $7,000 on restoration costs even though it only cost $1,400 (to do minor painting/touch ups). The 20 US Army soldiers only occupied the office for a month (costing $50,000) and there was no reason to charge the full restoration fee. Both amounts have been paid in full and the Australian Army is asking for the $7,000 to be refunded back to the Australian Army corporate credit card.
Since this update- Regus refunded $3500 of the $7000 fee, but still kept the $1400 in actual costs which were the painting touch ups.
I still believe Regus should just charge the actual costs rather than a $65m square charge for restitution (which I believe can not be justified).
August 1, 2023
Reply from Regus - Townsville, Northtown
Hi Oli,
I’m sorry for your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of the agreement you have signed. On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you.
I’d be happy to support you should you need further information. Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.