This is absolutely the worst co-working…
This is absolutely the worst co-working experience I have ever had. Not only do they consistently mis-advertise and quote prices in their app in terms of offices that are available, causing you to go in and waste your time for things that cost two to three times as much as they're published. Their terms and conditions are completely unreasonable. Definitely do not sign up for a month-to-month agreement. The restoration fee alone will triple your payment if you even just use the office for a month or two. Their billing team is unreasonable and hounds you consistently. They don't allow split payments. Some of their services are frequently unavailable. Look for anything else but Regus.
Reply from Regus - Utah, Farmington - Station Park
Hi Josh,
We're sorry to hear your disappointment.
At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. Your term was provided at $542.50, which is what has been given to you, discussed,and agreed. We have clarified this to you directly.
We work hard to ensure full transparency in our invoicing process.
Our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month.
By setting up an automated method of payment such as direct debit or credit card, you are saving the hassle of arranging manual payments and possibly incurring late fees. Setting up a direct debit or credit card payment is simple; it can easily be done through your online account section under My Account > Billing and payments. You will have an allotted number of days each month to review your invoice before the payment is processed.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer, and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
Please note that you can check your agreement, meeting room bookings, and other services through your online account. Simply go to our website (myregus.com) and log into your account. From there, you can also check payments and download your invoices.
One of our team members has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus