Does not communicate ,that items paid for by express post in Perth is coming from Vic. Extremely melancholy response from management when queried.😡
Company replied
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See what reviewers are saying
Bike quality and design is poor. Customer service at store wasn’t very good either. The first gear on the bike I got is way too heavy, for example there is no gear low enough for peddling lightly up h... See more
Company replied
The staff are friendly and knowledgeable and never tried to push me into a sale. Was very happy with the bike I bought there.... excellent value for the spec and it has served me well. Will definitel... See more
Hi guys, I have been waiting for a bike I bought late November which was showing as “in stock” online, been told it has been shipped before Christmas and hasn’t arrived in Perth yet. Been calling si... See more
Company details
Written by the company
Reid Cycles began in 2009, with the sole intention of providing Australia's best value bikes. We do this by cutting out the middlemen and selling high-quality bikes direct to the public. Designed by Australians for Australians; we create trends by combining fashion, function and quality. To this day our bikes are ridden by over 400,000 Australians. In 2013, we sold our first bike internationally. Today, Reid bikes are available in more than 20 countries around the world.
Contact info
Unit 4/7 Erindale Road, Balcatta, 6021, Perth, WA, Australia
- (08) 9204 5584
4.2
Great
41 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Bike arrived about when expected…
Bike arrived about when expected however did not run smoothly, took it back for adjustment but probably less smooth now!
However team at Reid cycles are extremely helpful and friendly offering good advice.
March 4, 2021
Reply from Reid Cycles - Perth
Hi Scotty,
Thank you for your review!
Happy riding.
Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199
Waiting for my bike since from last…
Waiting for my bike since from last year still haven’t got delivered. Committed to delivering in tow months.
February 18, 2021
Reply from Reid Cycles - Perth
Hi Nilesh,
Thank you for your email.
There are many elements that are calculated to create our Estimated Time of Arrival dates, and unfortunately, due to matters beyond our control, these dates can change.
It is of utmost importance to us to be transparent with our customers, so as soon as we are informed of delays, you were notified ASAP.
For further updates on your order, please contact Reid Balcatta on 08 9446 2120.
Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199
Decent bike but the service was average
Decent bike but the service was pretty average. I ordered a ladies vintage bike with a front basket. Got a misleading email saying my bike was ready to collect when it turned out it actually hadn't arrived at the store yet. Then when it actually had arrived and I went to pick it up, the bike was a size smaller than I'd ordered and I was just told that they'd "changed the sizing" without any explanation. The basket also wasn't available on the day which they didn't advise of before going, so now I'll need to drive all the way back again some other time.
January 19, 2021
Fantastic customer service
Fantastic customer service, really helpful staff and an awesome product
We love our new bikes and would highly recommend Reid cycles
January 16, 2021
We are still waiting for the bike we…
We are still waiting for the bike we ordered in November 2020 for our daughter for Christmas. We received an email letting us know the bike could be picked up 22/12/2020, however it turned out the bike wasn’t in Perth yet.
Each time we ring up we are told the bike is in transit and will be next week.
January 10, 2021
Dude, where is my bike?
Hi guys,
I have been waiting for a bike I bought late November which was showing as “in stock” online, been told it has been shipped before Christmas and hasn’t arrived in Perth yet. Been calling since and no one knows where it is. I can’t believe that you don’t have a tracking system in place for your customers. The staff has been great and helped as much as they can but I paid almost $2k and expected more. USA managed to find Bin Laden, should I ask them to help you find my bike? Where’s is my bike?!
January 9, 2021
The guys in the shop we're very…
The guys in the shop we're very friendly and helpful. They ensured we got our son's Xmas bike on time for the big day.
January 7, 2021
Great Service and Excellent Value
Simple to order online. Got a text to tell me it had arrived (within the time frame they had stated). Went to pick it up that day with my son so they could fit the bike to him. All very quick and easy. He is super pleased with his new bike.
January 7, 2021
Recently purchased a vice 3.0 through…
Recently purchased a vice 3.0 through the online store and picked up from Balcatta. Staff were friendly and attentive. My only feedback is that they could of spent some time running me though the specifics of the bike and perhaps setting it up for my height and weight, rather than just loading it and waving me on my way.
December 30, 2020
Helpful team and very easy to deal with.
Advice in store from team was very helpful and they advised best to order online given limited availability in store at the time in selected colours. Received regular updates on arrival times. Bikes were set up and collected from store - and were well set up and ready to ride upon collection. Great value for money.
December 15, 2020
Fast efficient service.
December 14, 2020
Quick and efficient service
Quick and efficient service.
Ordered online nice and easy.
Good notification and update on progress of ordered.
Blokes at store helpful.
Would definitely use again and recommend to others.
Thanks
December 14, 2020
Wasnt assembled but avail for me to…
Wasnt assembled but availanle for me to pick up straight away. The product is top class
November 18, 2020
People quiet friendly and sportive.
November 18, 2020
Unsatisfactory - will not recommend or not purchase further products
Hi,
ORDER NO. WEB-19098
02 October, 2020
Good afternoon support,
I’m writing in to voice my disappointment in my first time online order of a bicycle from Reid cycles.
On the 2nd of October I ordered a bicycle as it was in stock online, since then I have received no correspondence or updates from Reid cycles citing its location or Status.
It is now the 27th of October and I’m extremely disappointed about the speed of delivery and handling of the order. I am full aware of the effects of covid-19 and the effects it’s having on postage.
If it is delayed or being held somewhere a phone call or email would of been appreciated so that I know I’ve not completely been forgotten.
I tried to reply a number of times to the support email sent with the order instructing to write above the lines but it never resulted in a reply.
Sincerely,
Harrison Lord
0405667762
November 13, 2020
Great customer service and quick…
Great customer service and quick delivery
October 6, 2020
Unprompted review
order for click and collect
I have placed the order for click and collect weeks ago and called the store to follow up all I was told is they have no idea when the bike will be arriving in stock....I offered to give them my order number but was told that wouldn’t make a difference....still waiting, planning to follow up again tomorrow
September 27, 2020
Unprompted review
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