Knocked off one star because the goods ordered to click and collect Next are not always available the next day and can be delayed up to a further 48 hours. I figure it may not be reiss at fault but t... See more
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Review summary
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I purchase lots of theur ladies clothes. I was trying to order more bodysuits & couldn't. I contacted Reiss & they were brilliant at getting back to me. However extremely disappointed that no bodysuit... See more
I have two recent experiences with Reiss to review - one is an online purchase and the other is in-store purchases I made when I went to pick up my online order. Online - smooth process, I received th... See more
I purchased the light grey lyocell tapered trousers and although the colour wasn't for me, I was impressed, as usual, with the next day service, along with the careful packing of the trousers. I par... See more
4.4
Excellent
8K reviews
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This is a lovely outfit obtaining it more problematic
This is a lovely outfit, bought for daughters graduation but sure versatile enough that she will have plenty of opportunities to wear.
Reason for three star rating is that I was unable to buy all three pieces on line due to stock levels- I ended up having to drive to nearest store to collect jacket, which of course was slightly grubby from being ‘in-store’ and I did not get the on-line discount! Given that Reiss clothing is advertised on super thin models, surely there should be more supplies of the 8,10 and 12 sizings, given that is clearly the target market!!
June 11, 2026
Reply from Reiss
We appreciate you sharing your experience. We are sorry to hear about the inconvenience you faced with stock availability and the condition of the jacket. We are reviewing our inventory management and quality control processes to prevent similar issues.
Excellent fitting and service
Beautiful clothes, perfect fitting, excellent post sales customer service. Easy delivery and return.
June 4, 2026
Wrong sizing guide
Beautiful dress but didn’t match up to the size guides and was too big.
June 11, 2026
Reply from Reiss
We appreciate your feedback on the sizing, we will review our guides.
I’ve been looking for jeans like these…
I’ve been looking for jeans like these for a while now……and I’ve finally found them!
June 11, 2026
Ordering was simple
Ordering was simple, the delivery was quick and I love my outfit, its great quality, and I love the fit - I’m size 12 and 5ft 9ins.
June 11, 2026
The service is excellent
The service is excellent and the quality of products is superb. I appreciate the ease of delivery and courier collection for returns.
June 6, 2026
Easy return
June 1, 2026
Service
Service, delivery & inconvenience of having to chase for a delivery that was never delivered the next day. Appalling service all round. After chasing for a week the delivery was still never deployed.
June 3, 2026
Reply from Reiss
Good Morning Josh,
We are truly sorry to hear about the significant inconvenience and frustration you experienced with your delivery. We are actively investigating this issue to prevent future occurrences.
We will reach out to you soon to resolve.
The clothes always fit me and to my…
The clothes always fit me and to my mind are great quality and appropriate value . Very quick online service with delivery next day always seemingly happening
June 8, 2026
Impeccable clothing, delivery & return
Service was second to non; charging for delivery on £300 order seemed unnecessary.
Next day delivery as requested, merchandise quality the same. No questions asked return and refund on one unwanted item. Free delivery would have gained a 5.
June 8, 2026
I ordered Two tee shirts at £48 each
I ordered Two tee shirts at £48 each, got a 10% reduction with a mail I received.
One of the shirts had a mark on the back took it back to next but because I had a reduction on the price I would have to deal direct with Reiss, so went on the chat line to Reiss but they said I could return the item but would have to pay the full price and not the reduced price I had originally paid.
So I sent the item back, disgusting really a company of Reiss standard and the prices being charged. I expected they would have been accommodating as I’ve been a regular customer up to know but will have second thoughts before purchasing again from Reiss.
Turned from a good loyal customer to a very unhappy and disappointed customer, what’s happened to customer service for returning and regular purchasing customers.
Neil Johnston
June 10, 2026
Reply from Reiss
Good Morning Neil,
We appreciate you taking the time to share your recent experience with us. We are truly sorry to learn of the difficulties you encountered with your recent purchase and return, especially as a loyal customer. Your feedback regarding the product quality and the return process is very important to us, and we are reviewing these concerns to improve our service.
We will be in contact with you soon to resolve.
St Albans branch very attentive and…
St Albans branch very attentive and helpful. No quibble return and easy purchase. All round great customer service.
June 6, 2026
The product was perfect
The product was perfect, exactly what I ordered, but whoever packed my order had no respect for the customer. Just because its a sale item, it still needs to be presented as you would a full price item, after all it carries the Reiss brand. I have never seen so many creases on one garment, its as if the garment was taken out of a returns bin and squashed into a polybag. These were not transit creases, it was packed creased and squashed into a bag. Once re pressed and looking as it should have [ when sent] the trousers are great, as are your other products I have purchased.
June 10, 2026
Reply from Reiss
We appreciate you taking the time to share your feedback regarding the packaging of your recent order. We're concerned to hear about the condition in which your trousers arrived and assure you that this does not meet our usual standards. We will review our packing procedures to prevent similar occurrences.
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