Knocked off one star because the goods ordered to click and collect Next are not always available the next day and can be delayed up to a further 48 hours. I figure it may not be reiss at fault but t... See more
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Review summary
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I purchase lots of theur ladies clothes. I was trying to order more bodysuits & couldn't. I contacted Reiss & they were brilliant at getting back to me. However extremely disappointed that no bodysuit... See more
I have two recent experiences with Reiss to review - one is an online purchase and the other is in-store purchases I made when I went to pick up my online order. Online - smooth process, I received th... See more
I purchased the light grey lyocell tapered trousers and although the colour wasn't for me, I was impressed, as usual, with the next day service, along with the careful packing of the trousers. I par... See more
4.4
Excellent
8K reviews
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Lovely fit and style
June 13, 2026
Very quick & easy but I was away from…
Very quick & easy but I was away from home when I ordered my item. I requested delivery on the day I was back but it arrived the day prior! Luckily a neighbour took it in for me.
June 6, 2026
May use AI-assist with repliesRead more
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Please get your sizing sorted out...
It's the same story really. I have to buy two or three sizes now to get the fit. I can be anything from a 4 to an 8 or an extra small to a medium!! Absolutely love the design and the quality and styles, but the sizing really really does need to be sorted out. The amount of money spent to buy an item that fits is becoming rather eye-watering!;
June 13, 2026
Reply from Reiss
Hello Jayne,
We appreciate you sharing your feedback regarding our sizing. We understand how frustrating it can be to find the right fit, and we will reach out to you directly to look into this further.
The Reiss Team.
Fantastic customer service (thank you…
Fantastic customer service (thank you Veera & Ben in particular) a great collection this season and easy no fuss returns for anything that didn’t suit.
June 13, 2026
Cannot fault the service/ updates and…
Cannot fault the service/ updates and quality of the clothing
June 5, 2026
I felt amazing on holiday wearing this…
I felt amazing on holiday wearing this set. nothing else felt as nice. X
June 6, 2026
Reiss
I like Reiss stuff I always find it good quality and reasonably priced at the moment. I’m not buying a lot from Reiss as there are too many dark colours nothing bright and colourful just plan shirts. All their jeans are basic no quality which is a shame. I think it’s just a blip in there buying.
June 6, 2026
Reply from Reiss
Hello Steve,
We appreciate your candid feedback regarding our current collection's color palette and denim selection. We're sorry to hear it didn't meet your expectations. We are always striving to improve and we will reach out to you directly to look into this further.
The Reiss Team
The assistant in the shop at St Pancras…
The assistant in the shop at St Pancras where I collected my boots was sooo lovely. She went the extra mile
June 13, 2026
Quality of clothing poor
Quality of clothing poor, accepted return but had to chase refund.
June 6, 2026
Reply from Reiss
Hello Nick,
We are sorry the clothing quality was not as expected. We are sorry for any refund delay. We will reach out to you directly to look into this further.
The Reiss Team.
Beautiful clothes
Beautiful clothes, consistent fit. Easy to use website. Great options for delivery or collection. Swift delivery times.
June 13, 2026
Reply from Reiss
Hello Craig,
We appreciate your feedback. We are sorry the quality did not meet your expectations. We are always working to improve. We will reach out to you directly to look into this further.
The Reiss Team.
Incredibly quick next day delivery to…
Incredibly quick next day delivery to the in store pick up - and free. Easy pick up process but important tip - the email might day a Reiss store but pick up is actually inside a Next store.
June 12, 2026
My order went terribly wrong…
My order went terribly wrong.
I requested click and collect to store and after more than a week chasing the order, one item never made it to store and i had to cancel the order.
The communication was terrible.
I will not be making another online order.
May 31, 2026
Reply from Reiss
Hello Caroline,
We are truly sorry to hear about the issues with your click and collect order and the communication from our side. We are reviewing our processes to prevent this from happening again. We will reach out to you directly to look into this further.
The Reiss Team.
Quality, service and trust. Well done!
I love the quality and fit of Reiss clothes. I also love the customer service. I’ve lost count of the times I’ve had bad customer service. You can’t get through to a human, returns take an age to process, staff are unhelpful…the list goes on. Not at Reiss.
Everything is dealt with promptly, the service is great and unlike most retailers now, they don’t seem to be cutting back on quality to boost their margins.
I live the fact you can speak to someone human if you have an issue. Please don’t ever lose this values Reiss. It sets you apart from the rest. It’s the reason I come back again. Trust. Very hard to find in a retailer these days.
Well done Reiss! Oh, and your our perfume is divine! I’ve had so many compliments!
June 12, 2026
excelent experience
As usual, Reiss provides an excellent shopping experience. It’s easy to browse and choose items on both the website and the app, and the ordering and payment process is simple and straightforward. The in-store collection has arrived exactly on the promised date.
The quality of the clothing is, as always, outstanding. The fabrics and tailoring are excellent, and the clothes fit beautifully. They are comfortable, practical, and enjoyable to wear. At 57 years old, I truly appreciate finding clothing that combines style, quality, and comfort so well.
June 12, 2026
Super fast delivery and amazing
Super fast delivery and amazing
Clothes that fit perfectly. Great brand
June 12, 2026
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