Reitertasche Reviews 

My wife ordered a riding bag and absolutely loved it. Unfortunately the leg strap came off from where it was sewn to the bag after only a few uses. After contacting Reitertasche, they immediately resolved the issue by sending a replacement bag. We thought the best we could hope for was to send the damaged bag back for repairs. My wife will definitely be recommending Reitertasche to all her horse friends!
Rick & Gaby

I tried to reach out to them with various questions about the quality and fitment.

Never got any response.

After a while i noticed the same pictures were used on aliexpress. Which are max 20 euros each. (50% cheaper than reitertasche)

When you confront them on their instagram they will not even try to defend their product if you comment anything about dropship, they will remove the comment and/or block you

I would recommend not order from this store but just right away from aliexpress. Ships faster, its way cheaper and you will get exactly the same product

The seller doesnt know what it is selling and doesnt care about its (potential) buyers. (At least that is how it's being reflected)

This is a really beautiful, well-made bag and I can’t wait to start using it! Customer Service was quick to respond to Questions, and the delivery was fast! The company had reached out to tell me that the delivery might be delayed, but it got here right on time. I really love this bag and I am planning to purchase another one for a friend as a gift.

Good quality product
Problem with the transport agency but good customer service from Reitertasche

I had a rush order and wasn’t sure it would get delivered before my wife’s birthday, I had contacted them via email and asked if there was anything possible that they could do in order to receive my order earlier, they said they would do there best to accommodate me. I received the package the day before my wife’s birthday and was surprised! The communication with this company was great and professional, I would highly recommend them and would certainly order from them again! Phil

The test of a good company is how they recover when things go wrong. I ordered a bag for delivery before Christmas. After I ordered it, the company said there would be a delay. They then sent several follow up mails to say the package was not lost but on its way. They continued to reply and keep me informed. They even followed up when Yodel cocked up. So yes I was disappointed, but very pleased with how they handled the delay. The product was great when it finally arrived.

Great communication from start to finish, and the item I purchased arrived on time and very well packaged. I live in New Zealand and despite being on the other side of the world, it was still very easy dealing with Reitertasche.

The thigh buckle didn't last more than a few rides. Needs to be elastized or strapped much looser than their models show.

Terrible company. May even be a scam. I ordered as a gift on 8th December and it never turned up. They keep sending weird emails, saying stuff like if it hadn’t arrived then it may be delayed or delivered to a neighbour.
Finally after many requests for a tracking number, they tell me they found it had been sent to the wrong delivery centre. What does that even mean?

Then today they send me a tracking link but it’s not to a delivery company but their own website with tracking info. If it was a legitimate tracking link it would go to a logistics company. I’m going to get my card company to do a charge back. I’m reasonably certain it’s a scam.
Also check their reviews… very low or their product doesn’t turn up or is poor quality.

placed an order in Nov 2023 order didnt arrive and still hasnt and they wont refund my money , however they sent out a new item in Jan 2024 even after I told them numerous times I did not want a new item as had to buy a new gift and this was no longer required ! its now 28th Feb 2024 and still emailing them and not willing to refund my monies so that's 2 items they have as I returned 1 they sent out and the other never arrived .. this company is appalling has no customer service and dose not help or listen to customer ! THEY STEAL YOUR MONEY PLEASE DO NOT ORDER FROM HERE

Had to write a review to balance out the negatives. I'm sure some people have had problems, but you get that with even the best companies. My experience has been great. I was kept updated of every step of the order and delivery and my bag arrived quicker than expected. Really useful bag and seems to be of good quality. Quite expensive (hence the four stars) but if it stands the test of time will, I'm sure, be worth it in the end.

They don't check their email or contact us form. Not sure what kind of a business this is but the customer service is horrible. I informed them immediately to change the shipping address, I sent several emails and the contact us form. 3 days later they said it already shipping and they won't help make it right. If you don't take care of your customers someone else will ...

VERY BAD ! I could not return my sadlebag. It was to big for my skinny legs.I was on time to return but they could not find my history of e mails. (WHAT????)After I made screenshots and e mail back. They say I was to late. You only have 2 weeks. But I was on time! NEVER EVER I WILL BUY SOMETHING at reitertasche VERY BAD!!

Poor quality - lasted less than a month in terms of use before coming unstitched.
I purchased the waterproof bag in this range in 2020. Since that time it has been used for less than 20 days as it is only used on my annual trail rides. Two years later this bag has come unstitched and is now not functional. I would therefore certainly not recommend the quality of the workmanship if mine has come apart after such minimal use. I contacted them to advise and included photographs to demonstrate that the bag had not been worn out. But was just offered 20% off a further purchase. Given my use of these bags is only annual and therefore falls outside of any warranty period I would not be confident to purchase another one.

Never got my item.
Stuck in customs.
Money refounded.
I really wanted the order😔😔😔