The technician arrived on time did not seem overly experienced with my older model heater but felt that he had repaired the unit. Two weeks later it stopped working properly again. The technician was... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
response time was excellent. Problem resolution took too long. Last service team fixed the problem and were very professional. Very concerned about my wifes heat induced stress. In the end we have a... See more
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Good Workers The two technicians were knowledgable and efficient. They were friendly and helpful in explaining everything to a very senior citizen. Only one thing--it was a very hot day and th... See more
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Every single person we’ve met from sales to home technicians have been professional, kind, caring and went above and beyond to ensure we are happy with our new furnace/ac. We recommend reliance for s... See more
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Company details
- #1 of 1 best companies in HVAC Contractor
- #1 of 1 best companies in Air Conditioning Repair Service
- #1 of 1 best companies in Electrician
- #2 of 2 best companies in Hot Water System Supplier
- #2 of 2 best companies in Plumber
- #2 of 2 best companies in Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swindlers
My parents had issues with their AC last summer, AC would not turn on. So I called reliance to take a look and repair the AC unit. The AC is 2 years old.
Reliance insist on buying a new one as the current one can’t be repaired.
I told them to hold off on the purchase while I contact a friend of mine who is a licensed hvac technician.
I had him drive 2 hours to the house and check it out.
He found that reliance purposely removed a capacitor on the ac unit so it would bot turn on and they had also cut the wire going into the electrical panel box.
I called them immediately to re-wire it and install the capacitor they had purposely removed from the board and once they had re-installed everything, the AC started working again.
They we’re forcing my parents to buy a new AC unit through their technician.
I live 2 hours from them and they tried to swindle their way to get them to buy a new AC unit.
Going into year 2 now and the AC unit they claimed was dead (due to them tempering with it) is still going strong.
Don’t trust anything these guys say.
Always ask questions and double check or even triple check any papers they ask you to sign.
August 8, 2025
Unprompted review
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Great installers and salesman
Nicolas Bruno, a great professional outstanding individual who set everything up for us. Would recommend him.
July 11, 2026
Reply from Reliance Home Comfort
We really appreciate your 5-star review. Thank you for taking the time to share it. It’s great to know we met your expectations. At Reliance, we’re committed to delivering consistent, high-quality service, and your feedback reinforces the work we do every day.
I am a senior living in St Catharines
I am a senior living in St Catharines, I have had two major basement floods ( 3ft water ) in 1 week. Reliance installed a new furnace after the first flood. Cost $9000dollars. After 5 days we had another major storm the basement flooded again. The new furnace needs replacing according to the Relaiance Tech. Reliance a million dollar company refuses to show any compassion or empathy for its customers. Ive been told that I must pay for the full value of the furnace. You would think Reliance would show some humility under unprecedented catastrophic rain fall in the Niagara region. RELIANCE is all about making money!!!
They have shown me their true colours. I will never deal with then again.
August 7, 2026
Unprompted review
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
poor quality to removal of equipment…
poor quality to removal of equipment and follow through with promotions then charge the full amount. To charge for services that are not even in my house from months ago.
June 9, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Great communication service
July 8, 2026
Reply from Reliance Home Comfort
We really appreciate your 5-star review. Thank you for taking the time to share it. It’s great to know we met your expectations. At Reliance, we’re committed to delivering consistent, high-quality service, and your feedback reinforces the work we do every day.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Very disappointed
Very disappointed. Had a technician come out and take a look at my AC fan motor. Bolt had come off and the motor and was knocking against the cage. The technician came and took two seconds to tell me that they won't be able to fix the fan motor because my unit is to old and the parts come from the states. Immediately recommended for me to buy a new unit. A new unit which was also quoted anywhere from 15,000 to 20,000. I asked if they could just fix the bolt on the motor and he said no that the parts are to old and "rusted". Didn't try to help me at all just gave me the contact number of a guy who can find out how much a new unit was. Oh the best part was that a new unit takes about 12 weeks to get here! No AC that whole time so basically I would need heat by the time the unit came in.
When you live in a highrise condo with certain rules and guidelines you only have a very limited amount of companies who even service highrise condos. Which are: this company reliance, and Aire one (who also by the way came to see about the motor and also quoted me a new unit and didn't provide any help in fixing my motor)
Finally after a couple weeks of looking and searching I found a company (denaeyer) who came out here in the morning. The technician (Desmond) took apart the motor and brought it down to his truck and replaced the bolt for me within an hour!!! No recommendations for a new unit, no BS about trying to get me to spend more money. Just an honest man who saved me from spending over 15,000!
Reliance 0
Denaeyer 1
July 23, 2026
Unprompted review
Reply from Reliance Home Comfort
We’re sorry your experience didn’t fully meet expectations. We’d appreciate the chance to connect and learn more; please call us at 1-855-625-4090 so we can work toward a resolution.
Good Workers
Good Workers
The two technicians were knowledgable and efficient.
They were friendly and helpful in explaining everything to a very senior citizen.
Only one thing--it was a very hot day and they forgot to give me a cover for my new air conditioner and I did not think to ask for one. I will do that now that they are not as busy as in the July rush.
June 24, 2026
Reply from Reliance Home Comfort
We’re sorry your experience didn’t fully meet expectations. We’d appreciate the chance to connect and learn more; please call us at 1-855-625-4090 so we can work toward a resolution.
the pront response from the cooling…
the pront response from the cooling advisor and the installation crew was amazing;the all operation was really good.
July 1, 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Nathan a knowledgeable experienced Plumber.
Nathan, a knowledgeable, experienced and courteous Plumber who resolved the real problem with the water leaking from my Pfister handheld tub shower handle and around the tub rim. To my relief I did not have to replace the Pfister cartridge which I had replaced one year previously.
June 8, 2026
Reply from Reliance Home Comfort
We sincerely thank you for the 5-star rating and your kind feedback. We’re thrilled to know you had a great experience. At Reliance, our focus is on providing dependable service and creating the best possible experience for our customers. Your support means a lot to our team.
I'm sure I already answered these…
I'm sure I already answered these questions before.
All was good
July 4, 2026
Reply from Reliance Home Comfort
We sincerely thank you for the 5-star rating and your kind feedback. We’re thrilled to know you had a great experience. At Reliance, our focus is on providing dependable service and creating the best possible experience for our customers. Your support means a lot to our team.
Reply from Reliance Home Comfort
We sincerely thank you for the 5-star rating and your kind feedback. We’re thrilled to know you had a great experience. At Reliance, our focus is on providing dependable service and creating the best possible experience for our customers. Your support means a lot to our team.
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
TECHNICIAN VERY PLEASENT AND EFFICIENT.
May 26, 2026
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
Best products with a great prices and…
Best products with a great prices and high quality of professionals and technsions
June 20, 2026
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
Excellent call
the workmen were efficient and aware of equipment and problems. Good work but waiting for call with details for a new air conditioning unit.
July 14, 2026
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
SERVICES WHEN YOU NEED
I was provided the required services when I needed them without any delays. The technician came prepared with the probable solutions to save any downtime while fixing the problem.
June 20, 2026
Reply from Reliance Home Comfort
Thank you for your 5-star review. We truly appreciate it. We are so pleased to know you had a great experience with us. At Reliance Home Comfort, our goal is to be the Destination of Choice by consistently delivering reliable, high-quality service. Your feedback means a lot and encourages us to keep raising the bar.
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