The technician arrived on time did not seem overly experienced with my older model heater but felt that he had repaired the unit. Two weeks later it stopped working properly again. The technician was... See more
Company replied
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response time was excellent. Problem resolution took too long. Last service team fixed the problem and were very professional. Very concerned about my wifes heat induced stress. In the end we have a... See more
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Good Workers The two technicians were knowledgable and efficient. They were friendly and helpful in explaining everything to a very senior citizen. Only one thing--it was a very hot day and th... See more
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Every single person we’ve met from sales to home technicians have been professional, kind, caring and went above and beyond to ensure we are happy with our new furnace/ac. We recommend reliance for s... See more
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Company details
- #1 of 1 best companies in HVAC Contractor
- #1 of 1 best companies in Air Conditioning Repair Service
- #1 of 1 best companies in Electrician
- #2 of 2 best companies in Hot Water System Supplier
- #2 of 2 best companies in Plumber
- #2 of 2 best companies in Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
HVAC service carried out professionally by Reliance technicians Huzzy and colleague.
Booked an appointment for a service to my AC though I was told that both the AC and Heating would be carried out.
I was called in advance by two Reliance Home Comfort technicians Huzzy and his colleague who carried out the service in a total professional manner. I was pleased with the service.
June 28, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
A very quick and efficient diagnosis…
A very quick and efficient diagnosis and replacement. Technician was knowledgeable and careful and polite. Worked in a clean manner.
July 3, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Donovan was a very friendly…
Donovan was a very friendly professional and polite technician. We are very satisfied with the customer service we received.
August 3, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Once we got permission to install the…
Once we got permission to install the air conditioner, they were very quick to get it installed and did an excellent job. They were pleasant, timely, cleaned up any mess they made and everything went well. The electrical inspection went well.
June 22, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Timely service.
July 3, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
it is very important for people to know that this is a reliable company, I have heard so many negative remarks about you guys and none of it is true...
my experience was great. the person came and surveyed the situation and fixed it..on time and did a clean great job.
July 20, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Trust the techs
What disappointed me was the short life of my old ac.i hope you realise that i am trusting your techs to be telling me the truth and not just selling new ac units. It is a leap of faith on your customers side and you should do what you can to assuage our fears. I think your team did ok.
August 3, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
It was very good work
It was very good work. There was some confusion about the time. But the techs.got it done pretty quick.
June 21, 2026
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
Water heater replacement
Technician was prompt, knowledgeable, and provided excellent customer service. He was able to complete the job same day.
June 25, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Technician was very efficient with…
Technician was very efficient with service of furnace and air conditioning unit
June 10, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Excellent service from really nice men
Excellent service from really nice men. Made sure everything was fixed properly before leaving. Not sure of the date of the service, so please disregard the date given.
July 18, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Your representative did a great job on the maintenance of the AC and furnace
Your representative answered my questions and had suggestions. He was friendly and on time. Did the maintenance as described in the maintenance appointment.
June 19, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Help it’s hot out and the ac isn’t working !
Dustin was great and helped solve our issue professionally.
July 26, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
The Technician listened
The Technician listened, explained and showed empathy
Since it was a Sunday, he had no access to picking up the needed part for my a/c. He facilitated a first appointment the next day to my home
Was in and out in 1/2 hour
a/c fixed!!!
Facilitated
July 5, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Always polite and knowledgeable
July 30, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Our shower plunger on the tub faucet
Our shower plunger on the tub faucet broke &when I called to see if we could get it fixed or replaced asap this company sent someone to look at the fixtures. Within two hours the problem was resolved! Koodos to the staff and company!
June 26, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
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