I would like to thank everyone who was involved with the handling of my order. From first ordering my item on the website to the delivery of the item, the customer care was absolutely first class. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Brilliant delivery and installation. Kept me informed about delivery- rang me half an hour before and came on time. Installed amazingly and checked it worked before leaving, answered any questions I h... See more
Brilliant little find this company! Found a very good deal on a washing machine, ordering and arranging delivery was hassle free. It was delivered today Am (Monday) standard delivery after a weekend a... See more
Company replied
Company details
Written by the company
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Our Promise
Free Delivery + Free Warranty + Price Match
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.
Contact info
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
- 0330 057 7142
- customer.service@reliantdirect.co.uk
- reliant.co.uk
4.6
Excellent
12K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic value and great service
Bought a HYE washing machine from Reliant. Never heard of HYE - Chinese apparently - but if you need the slimmest 7kg machine on the market then there is not much choice. Our original order was cancelled at the last minute as it was on 'back order' but they offered an alternative at a discount and stuck with the agreed next day delivery date. The washing machine was delivered less than 24 hours later and at the time agreed and to be honest so far we are extremely impressed with the HYE machine. Knocks spots off our old Bosch....but it was 21 years old. Fantastic value and great service from Reliant.
April 10, 2026
Excellent product
Excellent product, great free delivery and the driver has a brilliant device that easily gets big items up and down steps. I'm well impressed, thanks 🙂
April 10, 2026
Excellent service
Excellent service, very stylish fridge freezer delivery just perfect
April 10, 2026
Placed an order and paid for Saturday…
Placed an order and paid for Saturday delivery. On the Friday before, I get an email stating delivery is for Monday, despite the order confirmation of Saturday delivery.
Chased Reliant, customer service said they would ring me back. They didn't. I had to ring back 3 hours later, only to be told, Saturday delivery is confirmed.
Saturday afternoon, received an email stating Monday delivery.
Very poor Customer service, and still waiting for the Saturday delivery refund. First time buying from Reliant, I would have to really think about buying from them again.
April 9, 2026
Poor customer service rude person on…
Poor customer service rude person on call not cooperative. Came across very rude manner kept me on hold for 20 mins just to repeat what he was already saying was not listening to what I was saying. I would not recommend these guys to anyone too much headache
April 2, 2026
A* service and A* washer
Easy ordering, kept up to date on the delivery status right up to delivery !
Washer is nice and quiet and does everything it advertised, perfect experience A*
April 9, 2026
Easy to order email and video about my…
Easy to order email and video about my delivery good company good price for my fridgefreezer
April 8, 2026
The delivery driver & partner brought…
The delivery driver & partner brought my new fridge freezer right to my front door, excellent service by RELIANT.
April 13, 2026
Good communication and impeccable…
Good communication and impeccable delivery service. I would definitely recommend Reliant.
April 8, 2026
My order was sorted out quickly
My order was sorted out quickly, and delivered on the day they stated.
April 1, 2026
Reliant kept me Informed of delivery…
Reliant kept me Informed of delivery time they phoned before they arrived, put the freezer were I asked, very polite delivery people
April 7, 2026
Washer is great thankyou
April 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.