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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, often finding them in excellent condition and at remarkably affordable prices. Many appreciate the opportunity to purchase unique or hard-to-find items, with delivery services frequently highlighted as fast and efficient. People often express satisfaction with their purchases, noting the good quality and value. However, some customers have experienced issues with product quality, receiving items that were not as described or had defects. There have also been occasional concerns regarding order fulfillment, with some reviewers reporting delayed dispatch or delivery, and a few instances of incorrect items being sent.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the great finds, cheaper... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the fantastic and affordable quality... See more

Price

Clients share positive opinions on price, frequently highlighting great finds and affordable products. Many... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the speedy and... See more

Order

Consumers find order experiences to be ambiguous. While some customers praise quick deliveries, good... See more

Based on these reviews

Rated 4 out of 5 stars

OK, the item itself was fantastic, in great condition, it arrived well packed and quickly. The only thing I was a little disappointed in was that there was no certificate or letter etc. certifying t... See more

Company replied

Rated 3 out of 5 stars

Mixed experience. The positive is that I was able to purchase a bag that was after for nearly a year at a reasonable (ish) price which is no longer available from the brand. However very poor response... See more

Company replied

Rated 5 out of 5 stars

Products are always nicely packaged and delivered on time . If for any reason they cannot send the product they contact you and give an immediate refund. Really good service every time I’ve ordered fr... See more

Company replied

Rated 5 out of 5 stars

Personally I don’t shop anywhere else. The idea of recycling clothes that have barely been worn appeals to my ethics. I have had nothing but great items from Reliked . I know influencers only wear... See more

Company replied


3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product quality is poor compared to…

Product quality is poor compared to other items purchased by same brand. Wonder whether they are seconds/ faulty items but for the price can’t really complain

June 26, 2025
Reliked logo

Reply from Reliked

We’re sorry to hear you’re disappointed with your item. As a resale platform, we don’t manufacture the products, and the issue relates to the original brand rather than the service we provide. For feedback on the item itself, it may be more helpful to share this directly with the brand. If there’s anything we can assist with regarding your order, please don’t hesitate to contact us.

Rated 4 out of 5 stars

pleased with items, arrived as expected

Ordered a few items and refunded for some but the two i expected arrived and i was happy with, items fit and brand new, a great way to get cheap branded items and some of the money go to a charity

July 6, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Item was a reasonable price

Item was a reasonable price. Received quickly and as described, in good condition

June 30, 2025
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Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Great way to access amazing brands if…

Great way to access amazing brands if you don’t mind doing your research, playing roulette on price changes and making an order on limited availability. As this is a site that is built on rehomijg surplus products from content creators as long as you know that when you make a find to go for it and also that the price or discounts make fluctuate if you are willing to pay a certain price you can make some absolutely steals!

That said I have had a couple of occasions when I receive used products but as soon as I informed them and provided proof I was refunded that part of my transaction which has kept me a retuning customer. I have seen people who have had issues of either delayed orders or poor customer service response and I have to say this has not been the case for me and anytime I had an issue I t always had a response and it’s always been dealt with in a timely fashion. If you have an issue remember you can nether contact them through the the app or just reply to their order email.

Hope that helps.

July 6, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 1 out of 5 stars

Was sent wrong item have put in a…

Was sent wrong item have put in a contact form with customer service and messaged on Instagram but haven’t heard anything from them!

Can someone please get in touch!!!

June 29, 2025
Unprompted review
Reliked logo

Reply from Reliked

We have seen your issue is now resolved, we do apologise for any inconvenience caused! 🖤

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I came across it on instagram and I’m obsessed. The clothes are great and a really good price. Delivery is fast and sometimes they give you money off. I would and do recommend this to my friends.

July 1, 2025
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Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

top 🍌

buzzin mate
⭐️⭐️⭐️⭐️⭐️😎

July 3, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Love this clothing site…

I’ve been using Reliked for a few years after my mother saw it advertised on the TV and told me it was a fashion site for me. I now buy the majority of my clothes and accessories from this site because I love getting designer clothes and preloved items.
I’ve always had good experiences with the company and their support team.

June 10, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 1 out of 5 stars

0/10 experience, save your money mate

staff were very rude when asked for help, not much selection at all, overall wouldn’t recommend to anyone. wont be returning and will be spreading the word to avoid and go elsewhere.

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

Awful experience😡😡😡

Awful experience, staff are rude and unhelpful. Would not reccomend to others.

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

Awful experience I do not recommend…

Awful experience I do not recommend never again

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

genuinely rubbish rude staff absolute…

genuinely rubbish rude staff absolute joke of a business do not recommend at all

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

Terrible customer service

Would not recommend at all, not a pleasant experience buying from them

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

DO NOT RECCOMEND!!

Overall awful experience - stay away from this site, much better alternatives like Luxecollective.

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 1 out of 5 stars

I found Lisa to be extremely rude

I found Lisa to be extremely rude

June 9, 2025
Unprompted review
Reliked logo

Reply from Reliked

This review is false and does not relate to a genuine customer experience. Our records confirm that the author has never placed an order with us nor visited our premises. We formally request that this review be removed immediately. Failing this, we will have no option but to escalate the matter to Trustpilot for a full investigation, including verification of the review’s source and associated IP address.

Rated 5 out of 5 stars

First time of purchasing ✨✨✨✨✨

URGENT… on the back of this review & my first ever purchase.. I went on to order some other item.. 9 days ago.. I’ve heard absolutely nothing since.. £128 spent second time… I have contacted them three times through there only way of contact..,a message.. they yesterday they sent an email asking to leave a review again!!! I have no items, no contact & they have taken my money? Trust pilot I need you to answer how they can get away with this & can somebody help me as to what to do next.. not a peep from Reliked.. I take back everything I have written in the review that follows.. DO NOT TOUCH THIS COMPANY.. Worried!!! I’m not sure why I hadn’t heard of Reliked before however.. found you & have had a wonderful first experience in my purchase of a beautiful soft leather tan bag.. immaculate.. in fact other than no tags I really don’t think it has been used. It arrived quickly & with ease by the EVRi driver, so thank you for that too. I’ve actually gone on to order a few more items since receiving my first package so hopefully this will be the same, if not better. Thank you so much💫

June 1, 2025
Unprompted review
Rated 2 out of 5 stars

As the lid to the facial oil was open

As the lid to the facial oil was open, the oil had seeped out past its own box and into the brown cardboard box containing other item. The bottle was completely empty on arrival. I am relieved the trousers were not damaged in the process.

May 28, 2025
Reliked logo

Reply from Reliked

We are so sorry about this and can see you were refunded in full . 🖤

Rated 5 out of 5 stars

By far my favourite shop to ever exist!

I stumbled across Reliked around a year ago now and it quickly became my most favourite shop to ever exist. I am extremely passionate about Reliked to the point it’s become an obsession.

I use the app daily & have told all my friends & family about it that we now even have a groupchat together to discuss the sales!

I must have made over 30 purchases with lots of items included and have never really had an issue.

I think the constant communication from the store is great, getting a sale email or app notification from them really makes my day, and seeing all the new stock really brings me joy!

It’s clear the reliked owners are really trying to build a community of other reliked lovers like myself, and are very passionate about feedback. I once gave some feedback on the email marketing and have noticed changes. It feels nice as someone who is very supportive of the business to feel heard.

My only two feedback points I’d say is the delivery can be longer than I’d like, but I think often the wait seems longer as I am extremely excited to get my order but you are updated as soon as the item is posted ect & the second is I’d really love to visit the store especially on the days they have events, however as I am in the midlands it’s quite a drive away (obviously nothing Reliked can do there!)

If you’re considering making a purchase from Reliked, I simply couldn’t recommend enough, from clothing to makeup, skincare to gifts - I could probably open my own reliked with how much I’ve purchased!

Thanks again for being possibly my favourite company ever!

June 2, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you so much for your wonderful review 🖤

Rated 5 out of 5 stars

Obsessed

i love reliked. Great company and whenever i’ve had an issue it’s been resolved satisfactorily and quickly. Can’t recommend enough.

May 24, 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you so much for your wonderful review 🖤

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