These cigarettes are very different from the previous ones, they are sweet and the taste is not the same. Although the name is the same. This made me a little upset I would like to update my feedba... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service. Speedy delivery and easy to order. Great variety and flavours available at a good price - much better value than buying locally. product arrived on time and in excellent conditio... See more
Company replied
Second time now that one or more vapes didn’t work. Have contacted the company a few times with one reply offering me a discount of 15 percent on my next order. Why would I continue to order when the... See more
Company replied
The range of flavors available is impressive, catering to diverse taste preferences. I particularly enjoyed the smoothness of the draws, providing a satisfying throat hit without being harsh. While th... See more
Company replied
3.8
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never arrived
September 27, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we have sent a follow up email regarding of the issue that you are facing, please check on your spam/junk folder in your email, and kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Fast delivery good flavour and experience teams
Fast delivery good flavour and teams
September 26, 2023
Reply from Relxnow
Thank you so much for your kind words!
We're delighted to hear that you had a great experience with us. Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
the flavor are so good
September 25, 2023
Reply from Relxnow
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
We appreciate the support you have shown us.
The best and easiest ways to get it delivered
I very thing was great and easy to order. The shipping is fastttttt
September 18, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your valuable feedback of RELX!
Customer satisfaction is our top priority and we are grateful that you enjoyed your experience with RELX!
Thank you, and we appreciate the support you have shown us.
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we are still processing your inquiry as for now, please allow some time for our backend team to check, and we will get back to you with a confirmation for your missing parcel. Kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Fast Delivery & Great Products
Next delivery as usual!
These are the best-tasting pods I've tried, and best of all they don't leak!
September 21, 2023
Reply from Relxnow
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
We appreciate the support you have shown us.
Fast easy service
Fast easy service, quick delivery and a fantastic product cannot fault
September 22, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your valuable feedback of RELX!
Customer satisfaction is our top priority and we are grateful that you enjoyed your experience with RELX!
Thank you, and we appreciate the support you have shown us.
I sent email to Support at least 2…
I sent email to Support at least 2 weeks ago, still no answer
September 23, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we have sent a follow up email regarding of the issue that you are facing. Please check on your spam/junk folder in your email for our confirmation email. Kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Defective item recieved
Ordered the chain for the vape but it was missing the piece that holds the vspe to the chain. Totally diappointed.
September 22, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a follow up email regarding of the issue that you are facing, kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Discount please
I hope could get a discount code that would be really awesome. Like 50% discountttt
September 11, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
I had ordered over 10 times since 2022…
I had ordered over 10 times since 2022 but around 12 pods doesn’t work over around 100 packs within 2 accounts.
The general services are more than satisfactory.
September 11, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we are here to follow up further for the issue. Has this been resolved? Please do not hesitate to contact support@relxintl.com for further inquiry!
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Always on time and you get exactly what…
Always on time and you get exactly what you order
September 11, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
The new pods are thicker so you can't…
The new pods are thicker so you can't easily see how much liquid you have left... disappointing!!
Also the recent price rise was steep 😕
From £5.99 to £8.99?
It is now nearly as expensive as smoking....
I won't be buying again 😔
Such a shame 😞
September 6, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we have sent an email regarding of this issue. Please check in your spam/junk folder in your email.
We are here to follow up further for the issue. Has this been resolved? Please do not hesitate to contact support@relxintl.com for further inquiry!
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
bad customer service
September 13, 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and your willingness to share your thoughts with us demonstrates your commitment to helping us grow.
We have sent a follow up email on 2023/09/16 at 14.58 hours regarding of the issue that you are facing, kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Smooth and quality…
September 4, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
5 stars!
Items are always safely packed, with no damage even the boxes, and fast delivery. More discounted packages soon please!
September 12, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we’re grateful to hear that you had a great RELX experience! Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we’re grateful to hear that you had a great RELX experience! Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
I am very stisfied with a relx purchas…
I am very stisfied with a relx purchas . thanks
September 7, 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
Thank you, and we appreciate the support you have shown us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.