My 2 daughters have been faithful customers of Remass for years. The owner/ founder , Danielle , that I met personally was so helpful when I ask via IG message if the shop still has any brand Remass... See more
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Review summary
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Reviews shaping this summary
Definitely my favourite store!! Eveything in the shop is colour coordinated which makes it so nice to look through and buy, the vintage pieces are so cute and the originals are even better. The costum... See more
Company replied
clothes are always perfect, so well made and such good quality. the girls who work at remass are always super helpful and are fast at replying when asked for help with sizing, item availability etc. w... See more
Company replied
the best vintage store in brick lane.!! Wonderful and lovely welcoming staff, they are always wanting to lend a hand and compliments. With both vintage items and their own line of designs. Cou... See more
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Company details
Written by the company
Remass is a London-based, community-driven sustainable fashion brand specialising in 90s and 00s vintage clothing sourced from across the globe, alongside original designs created in-house and handmade in London using end-of-line fabrics. We focus on quality, individuality and conscious style - building a brand centred around our growing community of Remass girls who inspire everything we do. Our pieces are timeless, classic and designed to be worn and loved for years. Shop online worldwide or visit us seven days a week at our Brick Lane store: 202 Brick Lane, London, E1 6SA.
Contact info
54 Wolmer Gardens, Edgware, Middlesex, HA8 8QD, London, United Kingdom
- 07984034293
- support@remass.co.uk
- remass.co.uk
4.6
Excellent
136 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I love the new remass store in brick…
I love the new remass store in brick lane!! So nice seeing all their vintage pieces and original designs in person❤️ the store experience is so fun and there is a free photobooth that me and my friends used! Will definitely come back soon🫶🏻
December 27, 2024
Unprompted review
Reply from remass.co.uk
Hello Nancy,
Thank you so much for this gorgeous review. We’re so happy you loved visiting our Brick Lane store and getting to see everything in person.
And we LOVE that you used the photobooth - that makes us smile so much. Creating a fun in-store experience alongside our vintage and originals is so important to us, so this means the world.
We can’t wait to welcome you and your friends back soon.
Lots of love,
The Remass Team
Super cute vintage clothing!
Ordered from there multiple times - if ur looking for good and reliable vintage brands this is perfect - such nice curated stuff and the original stuff is super good quality too!
September 10, 2024
Unprompted review
Reply from remass.co.uk
Hello Edie,
Thank you for being such a loyal customer - it truly means so much that you’ve ordered from us multiple times.
We put a lot of care into curating our vintage and designing our originals, so hearing that you love the quality and reliability really makes our day.
We can’t wait to send you your next piece.
Lots of love,
The Remass Team
I 💙 REMASS
It’s no secret I love Remass so HAD to leave a review! All of their vintage collections are sustainably sourced which is always a win, but genuinely every vintage piece is such a steal. AND THE ORIGINALS?!?! Insta always see the behind the scenes which is the coolest thing to see, and means we get an input on what’s coming out (which is always the comfiest most stylish pieces ever seen, both sewn and designed in London). The best part of the Remass experience is going into their Shoreditch store where you can shop loaaadds of cool clothing items, try on any items before you buy and get the full run down on all the prods (& get a cute tote bag). Also the Remass team are such a vibe so always have the most fun chats! CANT WAIT TO SEE WHATS COMING FOR REMASS IN 2025!! I 💙 REMASS
xoxo
January 2, 2025
Unprompted review
Reply from remass.co.uk
Hello Tomi,
Thank you so much for taking the time to leave such a thoughtful and detailed review. It truly means a great deal to us.
We’re so pleased that you value our sustainably sourced vintage and our Remass Originals. Sharing our behind-the-scenes process and designing and sewing our pieces in London is something we’re incredibly proud of, so it’s wonderful to hear that this resonates with you.
We’re also delighted you enjoy visiting our Brick Lane store and being able to try pieces on in person - creating a welcoming and fun in-store experience is so important to us.
Thank you again for your continued support. We’re very excited for what’s ahead in 2026 and can’t wait to share it with you.
Lots of love,
The Remass Team
PERFECT CONDITION AND FAST DELIVERY
my package came so fast and it was in amazing condition even though it was vintage 😲😲🩷🩷🩷
December 7, 2024
Unprompted review
Reply from remass.co.uk
Hello Jaz,
Thank you for your lovely review. We’re so pleased to hear that your order arrived quickly and in excellent condition.
We take great care in selecting and preparing our vintage pieces, so it’s wonderful to know you were happy with your purchase.
We truly appreciate your support and hope to see you shop with us again soon.
Lots of love,
The Remass Team
My go-to brand!!
My go-to brand!!!
From their vintage pieces to their original sustainable designs, the remass stock always so unique and my customer experience is consistently wonderful.
They offer quick shipping and the team is helpful and informative. An absolute staple brand in my wardrobe :)
January 7, 2025
Unprompted review
Love this brand
Love this brand, everything I've ordered has come quickly and and true to the images and information
January 7, 2025
Unprompted review
Reply from remass.co.uk
Hello Gabriella,
Thank you so much for your kind review. We’re delighted to hear that your orders have arrived quickly and exactly as described.
We put great care into our photography and product information, so it means a lot to know that your experience has reflected that.
We truly appreciate your continued support and look forward to welcoming you back soon.
Lots of love,
The Remass Team
remass vintage is to die for!
remass is my favourite vintage brand! it always comes so quickly and i find the most unique, good quality pieces!!
December 15, 2024
Unprompted review
Reply from remass.co.uk
Hello Poppy,
Thank you for your lovely feedback. We’re so pleased to hear that Remass is your favourite vintage brand and that you’ve found such unique, high-quality pieces with us.
Our team works hard to source special items and ensure quick delivery, so your comments mean a great deal.
We look forward to your next order.
Lots of love,
The Remass Team
Reply from remass.co.uk
Hello Lina,
This made our day - thank you so much! We’re so happy you love the store and the team.
Your support truly means the world to us and we hope to see you again very soon.
Lots of love,
The Remass Team
Everything I’ve got from Remass I love…
Everything I’ve got from Remass I love so much. If you haven’t yet, you should definitely go to the store in Brick lane so cute and so many good finds.
December 29, 2024
Unprompted review
Reply from remass.co.uk
Hello Catalina,
Thank you for such a lovely review. We’re so happy to hear you’ve loved everything you’ve purchased from us - that’s exactly what we hope for.
Thank you for recommending our Brick Lane store! We can’t wait to welcome you back soon!
Lots of love,
The Remass Team
This was a gift and unfortunately
This was a gift and unfortunately, it's terribly wrinkled and unwearable and will have to be returned.
November 25, 2024
Reply from remass.co.uk
Dear Ryan,
We’re very sorry to hear that the item arrived in this condition, particularly as it was intended as a gift. That’s certainly not the experience we want for our customers.
We would really appreciate the opportunity to look into this properly and resolve it for you. Please could you contact us directly at team@remass.co.uk.
The Remass Team
I bought a denim skirt and the waist…
I bought a denim skirt and the waist size was stated as 32 which would’ve been perfect because I’m a 30 and wanted it a bit looser but it was so tight definitely not a 32 waist!
July 30, 2024
Reply from remass.co.uk
Hi Hallie,
Thank you for your feedback - we’re really sorry to hear the fit wasn’t as expected.
If you’re still open to it, please do email us at team@remass.co.uk so we can make this right for you. We always want our pieces to fit and feel amazing.
Thank you again for your feedback - it helps us continue improving our listings.
The Remass Team
My top is lovely
My top is lovely. I also ordered to the wrong address and Catherine was super helpful and changed the address straight away for me.
August 2, 2024
Unprompted review
Reply from remass.co.uk
Hello Lottie,
Thank you so much for your lovely review. We’re so pleased to hear you’re happy with your top.
It’s also great to know we were able to quickly sort the address change for you - we always do our best to help when we can.
We really appreciate your support and hope you love wearing your piece.
Lots of love,
The Remass Team
Reply from remass.co.uk
Hello Cerys,
Thank you for your kind review. We’re so glad your order arrived quickly and that you’re happy with the quality.
We take pride in both our craftsmanship and our service, so it means a lot to hear this feedback.
We hope to welcome you back to Remass again soon.
Lots of love,
The Remass Team
The green top didn’t have the long…
The green top didn’t have the long sleeves they are juste basic sleeves
May 30, 2024
Reply from remass.co.uk
Hello Amélie,
Thank you for taking the time to leave a review. We’re sorry the sleeve length wasn’t what you were expecting.
Please feel free to email us at team@remass.co.uk so we can make this right for you.
Your feedback is genuinely appreciated - clear and accurate descriptions are so important to us, especially with one-off pieces.
Lots of love,
The Remass Team
I love all the clothes I have got so…
I love all the clothes I have got so many compliments and recommend so many people. The team are lovely and very quick at answering all my clothes are beautifully made I’m in love with all there designs and what they have coming up 🫶🫶🫶
April 29, 2024
Reply from remass.co.uk
Hello Olivia,
Thank you for such a thoughtful review. We’re so glad to hear you’ve been receiving compliments and that you love your pieces - that’s exactly what we hope for when designing and sourcing each collection.
It’s also wonderful to hear our team has been helpful and quick to respond. We truly appreciate you recommending us and supporting what we do.
We’re excited for you to see what we have coming next.
Lots of love,
The Remass Team
A size guide would be helpful
I wasn’t quite sure what size to pick and ended up buying a small for two pieces. One ended up fitting and the other one ended up being too big. It would be very helpful to have a size guide for each item, since I live in Europe and returns are very expensive. Otherwise, I really do love the designs and luckily I know how to sew to tailor the item that is too big.
April 29, 2024
Reply from remass.co.uk
Hello Freya,
Thank you for your thoughtful feedback - we really appreciate you taking the time to share your experience.
We’re sorry to hear that sizing was inconsistent between the two pieces. As we stock a mix of vintage and Remass Originals, fit can sometimes vary, but we completely understand how helpful detailed size guidance would be -especially for international customers where returns can be costly.
Your suggestion is genuinely valuable, and we are working on continuing to improve our sizing information to make shopping with us as clear and easy as possible.
We’re so pleased to hear you love the designs, and we truly appreciate your support. If you ever need specific measurements before purchasing, our team is always happy to help.
Lots of love,
The Remass Team
Reply from remass.co.uk
Hello Carmen,
Thank you so much for your lovely review. We’re delighted to hear your order arrived quickly and that you’re happy with the pieces.
We work hard to ensure both quality and service are consistently high, so your feedback means a great deal to us.
We hope you continue to enjoy your items and look forward to welcoming you back soon.
Lots of love,
The Remass Team
Reply from remass.co.uk
Hello Ella,
Thank you for your kind review. We’re so pleased to hear you found your pieces both cute and affordable - that balance is something we work very hard to achieve.
We truly appreciate your support and hope to welcome you back again soon.
Lots of love,
The Remass Team
Shipping costs and Brexit duties
My 14 year-old daughter has studied sustainable development at school and spotted Remass as a company fighting over-consumption. She asked to order a tee-shirt from your website worth €15, which was a good deal at first sight.
But.
Your shipping costs to France are €15 too (we are neighbours, my town is closer to England than to some other French towns...)
The duties due to Brexit are also €15.
I ended up paying €45 for a second-hand tee-shirt worth €15.
Of course, these costs are not clearly mentioned on your website and I didn't want to disappoint my daughter.
However, as a teacher, I explained this aberration to her and we agreed on not using your business anymore.
All the best,
Philippe Hermelin
April 2, 2024
Reply from remass.co.uk
Hello Philippe,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your daughter discovered Remass through her interest in sustainable fashion - that truly means a lot to us.
If you feel up to it please email us at team@remass.co.uk so we can make this right for you.
We appreciate your feedback and will review how we communicate international shipping information to ensure it is as clear as possible.
The Remass Team
Love remass there designs are so cute…
Love remass there designs are so cute first purchase a white top from there prima collection which I got so many compliments on then I purchased the Ida top cos even tho I got the biggest size it was a bit small would love if remass added more sizes as there design are so cute and I would love to support them again as there sustainable but the top from the Prima collection fits perfectly and I will definitely be wearing it more and more.
April 2, 2024
Reply from remass.co.uk
Hello Holly,
Thank you for your lovely and detailed review. We’re so glad to hear you’ve received so many compliments on your Primavera piece and that you’re enjoying the collection.
It’s wonderful to hear that the Primavera top fits perfectly, and we’re so grateful for your continued support of our sustainable designs.
We look forward to creating more pieces you’ll love.
Lots of love,
The Remass Team
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