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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful, unique, and meaningful keepsakes. Many highlight the remarkable craftsmanship and attention to detail, noting that the items often exceed expectations. The staff, particularly Ollie, is frequently commended for their compassionate, attentive, and helpful approach, providing outstanding customer service throughout the entire process. Consumers also appreciate the excellent communication and regular updates provided, making the experience smooth and reassuring. The service is consistently described as second to none, with many reviewers expressing their gratitude for the personalized care and dedication shown.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers are thrilled with the stunning... See more

Quality

People report positive experiences with quality. Customers are thrilled with the beautiful and well-made... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Customer service

Customers consistently report exceptional satisfaction with customer service. Reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I am blown away by just how compassionate and empathic Ollie has been throughout the process . He constantly kept me updated with progress of the necklace I chose for my best friend. I found the vi... See more

Rated 5 out of 5 stars

Beautiful, beautiful gift. I happened upon this necklace searching for a piece of jewellery to remind my mum of a much loved cat that we recently lost. Ollie was brilliant throughout and the customer... See more

Rated 5 out of 5 stars

I was searching for makers of this particular item and I felt that Remember was by far the best option out there. The level of skill and craftsmanship needed to create this unique piece is truly r... See more

Rated 5 out of 5 stars

I ordered 4 necklaces each with a different image, and Ollie checked every step with me and made it feel a very personal experience. He kept me informed of progress regularly. Everyone was very plea... See more


Company details

  1. Jewelry Store

Written by the company

Based in Cambridge, Remember makes jewellery that transforms your treasured photographs into beautiful, discreet keepsakes. Each piece is set with one of Remember's signature Stanhope lenses. When held up to the light, the Stanhope's domed glass illuminates and magnifies your chosen photo. While the pendant is being worn, your photo remains discreetly hidden.


Contact info

4.9

Excellent

TrustScore 5 out of 5

77 reviews

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Rated 5 out of 5 stars

Great Service

Good communication from the start, advising which picture would work best, love my necklace that arrived today. Above and beyond service, 100% recommend
Thank you

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace and wonderful service

Ollie made a beautiful necklace with a photo of my late son. It is absolutely stunning and so well made. The customer service and communication was the best I have ever experienced, giving me updates at every stage including a video of the Stanhope in action. The necklace arrived in perfect condition and in good time, in a beautifully presented package with a print of the photo he used. Such a lovely touch, and really great that he followed up to check I was happy. I highly recommend Ollie and will most likely be coming back for more.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING!

Firstly, I have to say that I love my Remember necklace. Beautifully crafted and so much more than I could ever have imagined.
The customer service was second to none. I was informed at each stage of the process as to what would happen next and how long it would take. All timescales were met and the product was delivered on time. I also had a follow-up email to check if it had arrived and if I was happy with it.
A big thank you to the very talented Ollie who made my necklace. It is so beautiful and I will treasure it for ever.
To anyone who is considering ordering - don't hesitate, you won't regret it. I highly recommend this business.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

A unique and exquisite piece of jewellery

Dear Ollie,

The necklace arrived today and it’s absolutely incredible! The packaging is beautiful, the necklace exquisite and then there is my brother and his beautiful little girl inside.
What a lovely touch to add a print of the photo!
I cannot thank you enough.
You have been amazing! You can be sure that this piece of jewellery you created will be treasured forever xx
I'm so grateful for your art!

To anyone thinking about buying one of these items, do it! You will not be disappointed.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with my beautiful gold…

Very impressed with my beautiful gold necklace and pendant with a photo of my mum and Dad the quality is fantastic I wanted something personal and didn't want a locket its so lovely that only I know what is on it unless I want to show it or take a moment I would definitely recommend to everyone and having lovely update made it more special

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend …

Ollie made 3 items for me using different photos after the loss of our beloved dog. His communication throughout the process was excellent and he goes the extra mile to make sure that things are perfect.Highly recommended- beautiful memories made perfect - thank you Ollie

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellary

Ollie was really helpful from start to finish when ordering my necklace. The image is really clear and looks brilliant and I couldn’t be happier. Nothing was too much trouble as I couldn’t decide which image to use so Ollie made 2 and sent me a short video, great customer service Thank you

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Wow what can I say

Wow what can I say, from the moment we placed the order to the necklace arriving Ollie's service has been absolutely amazing. We couldn't decide between 2 images so he sent a video of both to help choose. Always quick to answer any query. The necklace is even better in real life and my friend was over the moon when she saw it, it even ( unbeknown to us when ordering) matches her wedding ring. I would highly recommend Remember, thank you again xxx

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

I lost my only child last year and I…

I lost my only child last year and I was looking for a subtle piece of jewellery that I could wear on a daily basis that contained my daughter’s picture but wasn’t as obvious as a locket. I came across an advertisement for Remember on Facebook and ordered the “Classic” custom photo necklace in sterling silver. The necklace arrived today and I am delighted with it. It is both subtle and elegant and nobody would know that it contained a photo of my daughter unless I told them or I held it up to the light.
The necklace was beautifully packaged and contained an information booklet and an additional Stanhope lens.
From ordering to delivery Ollie Richer kept me informed at every stage of the process. He sent me a short video of what the image would look like when seen through the lens and he was kind enough to delay postage when I was away on holiday. I couldn’t recommend Ollie and his jewellery highly enough.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful item

I couldn't be happier with the beautiful necklace made by Ollie. It features a cherished image of my Mum, and the craftsmanship is absolutely stunning. The attention to detail and the care Ollie clearly puts into the work made this piece so much more than just jewellery — it's a keepsake I will treasure forever. Every time I wear it, I feel that little bit closer to my Mum. Thank you, Ollie, for creating something so meaningful!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Beautiful

Really can’t recommend Ollie and his work highly enough. It’s rare these days that you get such outstanding, thoughtful and caring customer service. Ollie is amazing and kept in touch throughout the process of making my necklace. Everything from start to finish was impeccable. The Stanhope and the necklace itself - I’m speechless. It’s beyond beautiful. The pictures really do not do the piece justice. I have so many lockets so this is extremely special

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful pendant & Fantastic customer service

The service was second to none!! Ollie was great I messed my timings up a little to get the pendant on time but Ollie was really helpful and I was able to present my husband with his anniversary gift and now he has a lasting memory of his faithful boy.
Thankyou so much Ollie!!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful Mother’s Day gift

I recently purchase a necklace with a photo of me and my siblings in as a Mother’s Day present for my mum. The necklace was beautifully crafted and my mum absolutely loves being able to carry such a cherished memory close to her heart. Would highly recommend as a sentimental gift, my mum has not stopped talking about it!

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

I was lucky enough to win the January give away and ordered a heart necklace. Ollie was fantastic at communicating throughout and sent me a video of the Stanhope once set which was a lovely touch. The necklace is beautiful and so clever. It was a gift for a friend and she loved it. I will definitely be placing an order for myself and would thoroughly recommend. Thank-you Ollie

February 28, 2025
Unprompted review

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