Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more
Company replied
Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more
Company replied
Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more
Company replied
Company details
Written by the company
re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.
Contact info
Klarabergsgatan 60, 111 21, Stockholm, Sweden
- 0771-15 00 15
- remember.se
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Short que Helpful customer service
Short que, helpful and good service
December 30, 2024
Unprompted review
Reply from re:member Sverige
Hello Sven!
Thank you for the review and five stars. We wish you a nice tuesday!
Kind regards,
Tais Re:member
Reply from re:member Sverige
Hello Sinikka!
We are happy to hear that you feel satisfied with the service we provided. We wish you a nice day!
Kind regards,
Tais Re:member
The agent was very serviceable and nice talking to.
The agent was very serviceable, nice and understandable. In all he was great! Eddie a very important worker to keep. Good job.
December 30, 2024
Unprompted review
Reply from re:member Sverige
Hello Abigail!
Thank you for the review. Eddie was very happy to hear your kind words. We wish you a nice day!
Kind regards,
Tais Re:member
Solved my problem quickly
Solved my problem quickly, without hassle.
December 23, 2024
Unprompted review
Reply from re:member Sverige
Hello Niklas!
It makes us happy that you feel satisfied with our service. Have a nice week!
Kind regards,
Tais Re:member
Such a helpful person who is working on…
Such a helpful person who is working on customer service, so satisfied!
December 12, 2024
Unprompted review
Reply from re:member Sverige
Hello Hilda!
Thank you for the five stars and the kind review. We wish you a nice week!
Kind regards,
Tais Re:member
Good service
December 11, 2024
Unprompted review
Reply from re:member Sverige
Hello Rajendra!
Thank you for leaving us this review. We wish you a nice day!
Kind regards,
Tais Re:member
Knowledgeable and professional staff
Knowledgeable and professional staff
I also give Rebecca an extra star for her commitment to the matter
⭐️⭐️⭐️⭐️⭐️⭐️
December 5, 2024
Unprompted review
Reply from re:member Sverige
Hello Mustafa!
Thank you for your five star review. We are always happy to help and it makes us extra happy that you are pleased with our staff. Rebecca thanks you for your kind words, it was very appreciated.
We wish you a nice day!
Kind Regards,
Bianca re:member
Jerry from remember took in charge and…
Jerry from remember took in charge and made the difference!
What a service. You need more people like him that reason's with day to day regular people.
December 4, 2024
Unprompted review
Reply from re:member Sverige
Hello Daniel!
Thank you so much for your kind review. Jerry got very happy reading your positive and encouraging words, it is highly appreciated.
We are always happy to help and hope that you will contact us again in the future.
Have a nice day!
Kind Regards,
Bianca re:member
😊😊😊😊😊😊😊😊😊😊
December 2, 2024
Unprompted review
Great card activity check
Great, kind person that wanted to check my card activity. If every order was done by me.
November 19, 2024
Unprompted review
Reply from re:member Sverige
Hello Christoffer!
Thank you for your review. We are very happy to hear that you are pleased with our security routines.
Have a nice week!
Kind Regards,
Bianca re:member
Good service
Good service, helpful custom support
They fix my problem have a good weekend best regards Fredrika
November 15, 2024
Unprompted review
Reply from re:member Sverige
Hello!
We hope that you had a good weekend as well. It makes us happy to hear that you had a good experience with our customer service and that your problem was solved.
Have a nice day!
Kind Regards,
Bianca
Credit limit increased after a few questions about income, job type and family expenses
Quick fix to raise credit limit
November 14, 2024
Unprompted review
Reply from re:member Sverige
Hello Seikh!
Thank you for your five star review. We are happy that you had a good experience with our services and that your credit limit increase went smooth.
Have a nice day!
Kind Regards,
Bianca re:member
Reply from re:member Sverige
Hello Sussi!
Thank you for your review. We are always happy to halp and it makes us extra happy that you are pleased with our services.
Have a nice day!
Kind Regards,
Bianca re:member
He was very nice
He was very nice, even though I was long time on the phone Friday evening.
Thank you.
November 8, 2024
Unprompted review
Reply from re:member Sverige
Hello Nami!
Thank you for your positive review. The agent that you have been in contact with got very happy to read your kind words.
We wish you a nice week!
Kind Regards,
Bianca re:member
Quick friendly accurate
Quick friendly accurate answer to my question
November 8, 2024
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for your five star review. We are always happy to help and appreciate that you contact us when there is any questions.
Have a nice day!
Kind Regards,
Bianca re:member
Reply from re:member Sverige
Hello Raino!
Thank you for your review. We are always happy to help and hope that you will contact us again if needed.
Have a nice week!
Kind Regards,
Bianca re:member
They are really helpful and friendly.
November 6, 2024
Unprompted review
Reply from re:member Sverige
Hello Amr!
It makes us happy that we could provide you with the answers you were seeking. We are always here to answer your questions and hope that you will contact us again in future inquiries.
Have a nice day!
Kind regards,
Bianca re:member
I experienced that prompt actions were…
I experienced that prompt actions were taken by Remember to obstruct suspicious aktivities with my account and card, and I was given valuable information and service when I contacted customer support.
November 1, 2024
Unprompted review
Reply from re:member Sverige
Hello Franklin!
Thank you for your five star review. It makes us very happy to hear that you appreciate our service and also our security system.
Have a nice weekend!
Kind Regards,
Bianca re:member
Satisfied customer
My experience when I contacted customer service was knowledgeable, understanding and accommodating staff who respected my questions regarding my loan
November 4, 2024
Unprompted review
Reply from re:member Sverige
Hello Mustafa!
It makes us happy that we could provide you with the answers you were seeking. We are always here to answer your questions and hope that you will contact us again in future inquiries.
Have a nice weekend!
Kind regards,
Bianca re:member
Everything is fine except from…
Everything is fine except from two things:
1. Reserved positive transactions are shown as negative
2. One of the sellers called me and just hang up without saying goodbye after I told him that we (your clients) don’t want to be reminded several times every year that there is an insurance that we can add.
October 25, 2024
Unprompted review
Reply from re:member Sverige
Hello Roger!
Thank you for taking the time to leave us this review, we appreciate your feedback. When companies make refunds to credit cards, they often use the original transaction in order to check if the card is still active before they make the refund, that is why it looks like a negative transaction before the refund get posted.
Regarding the telemarketing, you can change your preferences in Mina Sidor if you not wish to recieve insurance offers over the phone. Simply tick out the box that says that you approve of tlemarketing and they will not call you again.
Have a nice day!
Kind Regards,
Bianca re:member
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.