Remit home is making my life so easy I can solve problems out so quickly, my family would get the money instantly just after the transaction. Thanks so much
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This guys are scammers the took about 1600 pounds and for days and kept telling me they were precinct the money please avoid them They are scammers.They kept reassuring and telling lies .they annoyi... See more
Company replied
I had a great experience with Remit Home. My transfer was temporarily held due to an oversight on my part, but Mr. Talha handled my case efficiently and resolved the issue in a very professional manne... See more
Company replied
On Friday, 6th February 2026, a concerned manager of Remit Home called me to try to overturn my mistrust caused by my problem which started on 25th January. Although I received a refund, he didn’t l... See more
Company replied
Company details
Written by the company
Remit Home is a secure money transfer service based in Keighley, UK. We are regulated by the Financial Conduct Authority (FCA) and HM Revenue & Customs (HMRC) for international money transfers.
Contact info
6-12 Cooke Street, West Yorkshire, BD21 3NN, Keighley, United Kingdom
- +443300270399
- support@remithome.net
- remithome.net
3.3
Average
1K reviews
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Worst + Scam
I had to contact customer service at least 5 to 6 times, and the entire experience was unacceptable.
It started with my profile not updating. I was then asked to share personal details via chat, which is a serious concern in itself. When I tried to send money, the app kept asking for ID verification repeatedly, even after I had already uploaded it. Every time I contacted support, I was given the same excuse that the app was “being updated.”
A few days later, an agent called to confirm everything was fixed. That was not the case. When I tried again, the promised first-time bonus rate was not applied, even though it was clearly shown before proceeding. I spent over an hour on the phone, and no one could explain it. I was simply told, “This is what it is.”
I then transferred around £1000, only for the transaction to be put on hold. On top of that, although I made the payment from my account, it was processed as a credit card transaction, resulting in unexpected foreign transaction fees. I had to call multiple times again and was asked to submit documents. My utility bill was initially accepted, but I then received a call at 1 am asking for a bank statement instead, which made no sense given the payment method.
To make things worse, the agent who called spoke in Urdu, struggled to communicate clearly in English, and did not appear to be UK-based. This raised serious concerns about where my data is being handled and by whom.
This experience was chaotic, inconsistent, and highly unprofessional. Too many red flags, poor communication, and no accountability. Avoid this service.
April 17, 2026
Unprompted review
Reply from Remit Home
Hi Mahad, we are pleased to confirm that your £1000 transfer was successfully delivered to your beneficiary. We apologize for the frustration regarding the promotional rate; however, our system applies first-time bonuses to the initial transaction attempt. While your first attempt encountered a bank-side technical glitch, we understand the disappointment this caused. Regarding our support, we utilize a global team to provide 24/7 assistance and maintain strict data security protocols regardless of the agent's location. We appreciate your feedback and are committed to refining our communication and promotional structures. Thank you for your patience.
Great support from Mr Talha
Mr Talha was able to successfully make my transaction be delivered to my beneficiary after some technical glitches for a couple of days. This was a happy ending!
April 18, 2026
Unprompted review
Reply from Remit Home
Hi Gerard, thank you for your patience during those technical glitches and for highlighting Mr. Talha’s successful resolution of your transfer. We are delighted that this resulted in a happy ending for both you and your beneficiary. Ensuring your funds reach their destination safely is our top priority, and we appreciate your recognition of our team's dedicated support. We look forward to providing you with a smoother experience for all your future transactions. Thank you for choosing Remit Home!
Hi good afternoon I have used Remithome…
Hi good afternoon I have used Remithome it’s really good app transfer the money specially haseeb it’s really helpful and great person I would like to thank you haseeb
April 18, 2026
Unprompted review
Reply from Remit Home
Hi Bilal, thank you for your kind words regarding our service and your appreciation for Haseeb’s support. We are delighted to hear that you find the app helpful for your transfers. Our team remains committed to providing great service to all our users. We look forward to assisting you with your future transactions. Thank you for choosing Remit Home!
Refund Successful
Hi everyone,
I come with the same energy I used last week when I wrote about how frustrated I was with Remit Home.
I’m happy to share that the refund has been successful. I’m very grateful to the team for making this possible.
The interesting thing is I’ve used your services since July 2025 and this is the first time I’m encountering a problem of this sort. I’m not deleting or logging out of my account, but will continue to use your services therefore below are a few suggestions to help increase the credibility of your business:
1. Kindly incorporate a system where unsuccessful transactions are detected early before the client gets in touch.
2. Be first to alert the client about unsuccessful transactions since dealing with money transaction is a delicate business and you don’t want your clients to be frustrated like what I went through.
3. I suggest your customer service agents forward a persistent complain or concern from a client, like my case, to a supervisor who should get in touch as soon as possible to resolve the issue.
Well done and keep doing the good work.
March 20, 2026
Unprompted review
Reply from Remit Home
Hi Mr. Ebenezer Tettey,
Thank you for being a loyal member of the Remit Home community since July 2025. We are pleased to confirm that your refund has been successfully finalized, and we truly appreciate the detailed perspective you’ve shared regarding your experience.
At Remit Home, we are constantly refining our operational frameworks to stay ahead of the complexities inherent in global financial transfers. Your observations regarding automated status updates and proactive communication align with our ongoing commitment to enhancing the transparency of our platform. We view such high-level feedback as an essential component of our mission to provide a seamless service for our long-term partners like yourself.
It is a pleasure to have you with us. We look forward to facilitating your future transactions with the efficiency and security you have come to expect from us.
I wrote a review a few days ago about…
I wrote a review a few days ago about how I was not pleased with their service
I'm glad to say that they reached out and fixed the issue
I was looking for my review so I can write an update there unfortunately I can't find it
April 17, 2026
Unprompted review
Reply from Remit Home
Dear Fadzai,
We are pleased we could resolve the issue. Thank you for providing this positive update. Your satisfaction remains our primary focus. We look forward to serving you again soon.
Thank you for trusting Remit Home!
The rate is always good
April 16, 2026
Unprompted review
Reply from Remit Home
Hi Gifty,
Thank you for the 5-star rating! We are glad to hear that you are happy with our exchange rates. At Remit Home, we work hard to ensure our customers always get the best value for their money.
We look forward to serving you again soon.
I had a great experience with Remit…
I had a great experience with Remit Home. My transfer was temporarily held due to an oversight on my part, but Mr. Talha handled my case efficiently and resolved the issue in a very professional manner. I truly appreciate his support and assistance. I highly recommend Remit Home for money transfers.
April 15, 2026
Unprompted review
Reply from Remit Home
Hi Talha Qadri, thank you for the high recommendation and for sharing your experience with us. We are pleased to hear that Mr. Talha was able to efficiently resolve the hold on your transfer and provide the professional support we strive for. At our Home of Trust, we understand that oversights can happen, and our team is always ready to act as a Strategic Partner to ensure your funds reach their destination safely. We truly appreciate your trust in Remit Home and look forward to serving you again!
Worse customer service
Worse customer service
I made a transaction on last year September to an account it didn’t went through to the account they said they will refund it till now they never refunded it.just 4/4/26 I did a transfer and is held with their reason that they don’t do business transfer so I should give a personal account to be transferred to which I have provided.one of the team shouted at me and hang the call on me Friday.i have called to follow the transaction but is like they don’t want to do it neither will they refund it but this money am not going to leave it until they do the right thing.I used to love it but because of their customer care never after they proceed my transfer to the receiver
April 10, 2026
Unprompted review
Reply from Remit Home
Hi Josephine, thank you for reaching out and for your long-standing loyalty to our service. We sincerely apologize for the frustration you’ve experienced; please be assured that at our Home of Trust, we value your business and are committed to resolving this immediately.
Regarding your recent transfer on April 10th, as a retail remittance provider, we are unable to process direct Business-to-Business transactions due to strict regulatory compliance. However, we have successfully received the personal account details you provided and have prioritized this Beneficiary Amendment in our system to ensure your funds reach their destination as quickly as possible.
For the older transaction from September, we want to resolve this discrepancy for you once and for all. To move forward with a formal Trace and Recovery process, please provide a PDF bank statement covering that period so we can verify the fund status with the receiving bank. Once we have this Audit Evidence, we can ensure any missing funds are accounted for. We also deeply regret your experience on the phone; this does not reflect our standards of professional care, and we are investigating this internally to ensure it never happens again.
Had a very good experience
Had a very good experience
Money send received promptly
Very helpful if any problem happened
Highly recommend Remit Home
April 10, 2026
Unprompted review
Reply from Remit Home
Hi Mahboob, thank you for the high recommendation and for sharing your experience. We are delighted to hear that your funds were delivered promptly and that our team provided the helpful support we strive for at Remit Home. As your Home of Trust, we look forward to ensuring your future transfers are just as smooth and efficient!
Remit Home hasn't been fair with me
Remit Home hasn't been fair with me, there was a transaction (MWGH0802316532) I made on February 27th that was cancelled, but I haven't received a refund yet. I have been followng up consistently since the date of the transaction through your support line, text messages, and emails, yet the issue remains unresolved. As of today, April 10, 2026, it has been over six weeks, which far exceeds the standard processing time for refunds. the only responses I always get from them is, Your refund is currently being processed. Our refund team is completing the necessary verification, the full amount will be returned to your UK bank account. What at all is going on? Is deep frustration.
February 27, 2026
Unprompted review
Reply from Remit Home
Hi Nanaba, thank you for your patience. We sincerely apologize for this delay; because your transaction was cancelled but the funds arrived externally, it required a complex Manual Reconciliation to ensure total accuracy and security. We have now successfully tracked these funds and moved your case to the final stage of our Refund Pipeline for immediate priority. At Remit Home, we are committed to resolving this in the shortest time possible to remain your Home of Trust. Please feel free to reach our team at +44 1535 553402 for a direct update as we finalize this for you.
Looks like fraudulent company
I am completely dissatisfied with this service due to both slow transfer times and poor customer support.
I sent money to Pakistan through this platform, and it has now been over 36 hours with no completion of the transaction. In comparison, other services provide near instant transfers, making this delay unacceptable.
Customer service has also been highly disappointing. The responses are repetitive and unhelpful, with agents simply stating that the transaction is “in progress” or blaming a “link error,” without providing any meaningful updates or resolution.
Additionally, I have serious concerns about the transparency of this company’s operations. Funds appear to be received from local bank accounts rather than through a clear and direct transfer process. This raises questions about how transactions are being handled.
Furthermore, publicly available information indicates that the company (Remit Home) was dissolved in 2024 according to Companies House records, which significantly increases concerns regarding reliability and security.
Overall, this experience has been stressful and frustrating. I strongly advise others to exercise caution when using this service. I am still waiting to receive my funds and hope the transaction is completed soon
April 10, 2026
Unprompted review
Reply from Remit Home
Hi Muhammad, we sincerely apologize for the frustration caused by this delay. We can confirm that your transaction has now been successfully paid to your beneficiary.
While the majority of our transfers are processed almost instantly, occasional delays can occur due to specific payout delivery timelines or technical synchronization with partner banks. Regarding your concerns about our status, please be assured that we are a fully operational and regulated entity; discrepancies in public records often arise from administrative restructurings that do not affect our current licensing or your fund security.
We are committed to transparency and are currently reviewing our support protocols to ensure more detailed updates are provided in the future. Thank you for your patience.
It was good experience with remit home
It was good experience with remit home.
Mr Sabtain is highly professional staff member.
April 7, 2026
Unprompted review
Reply from Remit Home
Hi Fahad, thank you for your kind words. We’ll be sure to share your praise with Mr. Sabtain and look forward to providing you with the same professional service for your next transfer at Remit Home.
They are very good
They are very good. They always prioritise my payments very well and efficiently. Amazing service. Nice people
April 8, 2026
Unprompted review
Reply from Remit Home
Hi Mavis, thank you so much for your kind words and for choosing Remit Home. We are delighted to hear that you find our service efficient and our team helpful. At our Home of Trust, we always strive to prioritize your payments so your funds arrive safely and without delay. Your support means the world to us, and we look forward to assisting you with your next transfer!
It’s very trusted and fast money…
It’s very trusted and fast money transfer appj
April 8, 2026
Unprompted review
Reply from Remit Home
Hi Muhammad Mazhar ullah Saleem, thank you so much for sharing your positive experience and for trusting Remit Home. We are thrilled to hear that you find our platform both trusted and fast for your money transfers. At our Home of Trust, we work hard to maintain a Rapid Settlement Pipeline so your funds always reach their destination safely and without delay. Your support means a lot to us, and we look forward to serving you again soon!
Remittance delayed as normal
Remittance delayed as normal? Still waiting to be paid to the beneficiary after passing 3 hours.
April 7, 2026
Unprompted review
Reply from Remit Home
Hi Muhammad, thank you for sharing your review with us. We are pleased to confirm that our records show your transaction has already been Successfully Paid. Any brief wait is typically due to routine verification by the Recipient's Bank Network to ensure the safety of your funds. We are glad the transfer is complete, and for any further help, please reach us at +44 1535 553402 or via our in-app chat.
Funds sent before 12.30am still hasn't…
Funds sent before 12.30am still hasn't been paid yet. Excuses upon excuses. My cousin's hospital appointment was at 7.30am. Will NOT use them AGAIN....
April 7, 2026
Unprompted review
Reply from Remit Home
Hi Louisa, we are sorry to hear about the stress this caused, as we understand how critical hospital appointments can be. At Remit Home, we processed your transaction immediately on our end to ensure your cousin received the funds as quickly as possible. Our records show the transfer was completed successfully and without delay from our side. Any wait after that is typically due to a hurdle within the Recipient’s Bank Network processing times, which is outside our direct control. We value your trust and are glad the funds were delivered for such an important cause. For any further details, please reach our Support Team at +44 1535 553402.
Very bad experience I had it don’t send…
Very bad experience I had it don’t send money from this company I send money back home more than 12 days the beneficiary till today not received money. I am asking for cancellation about 5 days thosend off message email and calls I did and know no they don’t cancel the transaction and they are not paying back my money plz I request for all customers don’t trust them Chack other companies they are working in uk
April 6, 2026
Unprompted review
Reply from Remit Home
Hi M S Jan, we have checked our records and cannot find any transaction or account under this name. At Remit Home, we handle every case with total care, but we have no history of the emails or calls you mentioned.Please contact us immediately at +44 1535 553402 or via our In-App Chat with your reference number so we can investigate this right away. We take these claims very seriously and want to ensure your security. Our team is standing by to help you resolve this as soon as you get in touch.
DO NOT USE REMIT HOME SERVICES
So Remit home deleted my account after I share my negative experience of service. They didn’t update me on transaction after I provided two more numbers for it to be paid out. I wish I can give them 0 rating. I will be forwarding my complaints to FCA.
April 2, 2026
Unprompted review
Reply from Remit Home
Hi Felix, we have checked our records and can confirm that your transaction has already been Successfully Paid. Your account is fully active and was never deleted, as we respect all customer feedback and use it to improve our service. The delay you experienced was due to a temporary issue within your Beneficiary’s Network Provider, which is outside our direct control. As soon as you provided the new details, our team worked quickly to bypass those external hurdles and ensure your funds were delivered. We are glad to see the transfer is now complete. For any further assistance, please contact us at +44 1535 553402 or via our in-app chat.
Very bad company scam
Very bad company
They will keep your money for days even up to 3 days
Later they will tell your your transaction has been made meanwhile they are lying
Bad company
Please don’t use
Not just me, I referred my sister and they took her money as well
Scam
April 6, 2026
Unprompted review
Reply from Remit Home
Hi Emmanuel, we sincerely apologize for this experience. We take these concerns very seriously and would like to investigate the specific transaction delays you and your sister encountered. Please contact us directly at +441535553402 with your transaction references so we can resolve this immediately.
Totally rubbish service
Totally rubbish service. In my account, without my permission use other person profile picture.last month when I sent money aboard, its taken time more than 12 days. Customers services also very bad.
March 13, 2026
Unprompted review
Reply from Remit Home
Hi Nazir, we have investigated this and confirmed that a profile change like this has never happened on our system, so we would like to look at your device settings with you. Since we found no errors on our side, the delay you mentioned likely came from hurdles within the local bank network that were beyond our control. Please call us at +44 1535 553402 immediately so we can help you clear this up and secure your account.
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