I have had great experiences with Remote and appreciate the help and timely responses. Nobody wants to wait for answers in a crisis. Remote has been my "crisis averted."
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked out in my side, any questions or issues I had were quickly resolved. Nothing to complain about. Payout was transparent and came on point.
The staff are responsive, and the Remote interface is excellent; everything is well organized and easily accessible. The existing go-to resources and instructional materials are particularly helpful... See more
Remote gives fair compensation and look after their employees. For their aftercare support hats off on their well integrated AI and human experts. They give straight and honest response; and timel... See more
Company details
Written by the company
Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.
Contact info
United States
- hello@remote.com
- remote.com
4.6
Excellent
3K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Good EOR
Everything worked out in my side, any questions or issues I had were quickly resolved. Nothing to complain about.
Payout was transparent and came on point.
April 15, 2026
Timely response. Professional
Very prompt in resolution. Professional, quick and effective.
April 13, 2026
My positive experience is that I always…
My positive experience is that I always felt my money was safe. The support team responded promptly to my messages, and in the end, my issue was resolved.
As for what could be improved, in my opinion, it took too long to escalate the issue to the person who had the solution.
April 13, 2026
satisfied with the support
April 9, 2026
Very confusing and not very informative…
Very confusing and not very informative billing. Every single time we have to ask for more information. The payroll team takes forever to answer (in my case it took 4 weeks, which was insane as they should have the employees records very clear in their system).
Customer service is fast, but does not seem very knowledgeable. The platform is packed with things that do not apply to us. Just overall a very bad experience.
April 8, 2026
Reply from Remote
Hi Precilia,
Thank you for sharing this. A 4-week wait for a payroll query is not acceptable, and we hear you on the billing clarity issues and the platform feeling cluttered for your needs.
I'm Mel, the Voice of the Customer Manager at Remote. I have reached out to you directly by email, as I would really like to understand your experience in more detail so I can make sure the right teams see it.
Your feedback matters and we want to make it count beyond this review. Please do look out for my email.
Kind regards,
Mel Diamond
Voice of the Customer Manager, Remote
Fast and clear guidance
April 9, 2026
Prompt and cordial support for employment request
My interaction with Remote.com was very positive. I requested an employment letter and contact details, and the team responded promptly and cordially, providing the information I needed and offering to share more if necessary. The experience reflected professionalism and a supportive approach.
April 10, 2026
Faster response from the team and solve…
Faster response from the team and solve all my concerns, thanks so much
April 7, 2026
Excellent Onboarding
Clear instructions, Easy explanation of what to do, and fast support
April 7, 2026
I highly recommend remote!
Remote is responsive, very organized, and always helpful with all my needs as an employee through remote.
April 9, 2026
Maryann was fast answering and helpful…
Maryann was fast answering and helpful through my issue i had.
We could solve it easy.
April 9, 2026
Fast response and problem solved
April 9, 2026
Quick and without delay
April 5, 2026
Both a great platform / tool and great…
Both a great platform / tool and great people to work with. Always get swift responses from customer success, as well as our account manager jumping in when needed. We use Remote for EoR, payroll in multiple countries, and are moving to their new ATS now :)
April 8, 2026
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