Removals Zone Reviews 1,371

We used Removals Zone on 18 December in London and the service was extremely disappointing from start to finish.

We explicitly booked full packing assistance, which I confirmed multiple times in advance because we have a 10-month-old baby. Despite this, the team arrived visibly annoyed that packing was required.

Key issues:

No packing strategy at all – they waited for instructions and created chaos in the flat

Extremely slow and inefficient work; after 3 hours, only a small part of our 43 m² flat was packed

We were forced to pack ourselves, including while carrying our baby, which is exactly what we paid to avoid

I had already packed 8 boxes before they arrived, yet progress was still unacceptably slow

No wardrobe boxes provided, despite being included in the offer

Boxes sealed by hand (no tape gun!!!), wasting time

Staff disappeared for smoking breaks

Very poor English, causing communication problems throughout the move

Incorrect billing: charged until 17:10 even though the team finished at 16:30

At the new flat, all boxes were dumped into the living room despite clear labels

Requests to avoid bringing wet equipment inside during heavy rain were ignored

We contacted the back office during the move because the service was already going badly. Instead of support, we were threatened that the service would be stopped, which was unacceptable given we had to hand over the flat the next day.

After the move, we submitted multiple formal complaints requesting a partial refund. The company never responded.

This was unprofessional, inefficient, and stressful at a time when we needed reliable help. I strongly recommend avoiding this company.

The only good thing is that they showed up on time and brought some stuff over to the new flat - but only 66% of our stuff, the rest was unpacked and we had to do it ourselves.

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and were good at advising me regarding the TV (always keep ur tv boxes!!!)

I’d recommend their services & would use them again (but hopefully not anytime soon!)

Did ask for a trust pilot review at the end, didn’t feel pressured and it’s fair enough, word of mouth is how business goes around.

Krasi and Kris was very helpful and friendly.
Everything went very smoothly

The team arrived right on time and finished ahead of schedule. Anto and Han were great. They were super careful with everything, no damage whatsoever, respectful and polite the whole time. Would highly recommend the service

Great service. Arrived on time friendly, did a great job very fast!

Krasi and Kris did a great job of helping us move. They were very efficient and made and made the moving process nice and smooth for us. Thanks!

Extremely disappointed — would not recommend.
I hired this removal company and the experience was very poor. During the move, they broke my TV and several other items. They did not tell me about the TV being broken at the time I only found out later when I saw the damage. Only after I complained did they mention anything about their insurance supposedly not covering it.
Their communication was unprofessional, and they showed a lack of accountability for the damage they caused. I am now pursuing legal action because of how badly this was handled, not because of the cost of the item but because of the way they treated me.
I hope this review helps others make an informed choice.

Krasi and Kris were stars. They were in and out in a flash and super friendly and helpful. Made our move so much easier and will use them again and again

Very good service. Thanks to Anton.

Anton and Aziskah were really nice, on-time, extra careful with our things. We really had a nice experience with them.

Krasi and Kris was amazing before them I hated moving out. Never in my life I once thought moving out will be that easy. Amazing company, amazing team, happy customer what more to say.

Anton and Han were absolutely fantastic; they arrived on time, were courteous and got to work straight away. Really really careful with all my furniture and boxes and we were done faster than I thought we would. Will definitely be using you guys again!

Thank you Anton for your help with my move! Great service

If I could give this zero I would. Save your money and hire a reputable firm. Refused to move furniture as the guy was unfit and a chain smoker, didn't communicate and would spend his time mostly on the phone. They ask for payment upfront prior to delivery which is unheard but request this once they load the van so you can't refuse as you would normally pay after delivery and they persist on cash. I've had items stolen which I only realised after unpacking. They write back impeccably to there emails, which are ai generated as they can't string a sentence together once you engage verbally. Wish I had read the reviews prior to accepting them.

On time, quick and efficien, with a last minute request. Anton & Azizhan were great!

DO NOT USE THIS MOVING COMPANY. It is a complete scam.

Our experience was terrible from start to finish. They lied about the hourly charges, and once moving day arrived, they suddenly changed the pricing for extra hours despite the fact that I had called beforehand to confirm all details. Not once did they mention needing a parking permit, yet when their truck received a ticket, they made us pay for it.

On top of that, they broke our TV during the move. The so-called “insurance” they offer does not cover your belongings, which they conveniently disclosed only after the damage was done. Their team took no responsibility, showed no care, and provided no support.

If I can give you one piece of advice for your move: do NOT use this company. They lure you in with a cheap, clickbait price, then shift the costs once you are already locked in and unable to fight back. They mishandled our belongings, broke items, refused accountability, and blindsided us with charges that were never disclosed.

Save yourself the stress and choose literally any other moving service.

If I could give them 0 starts instead of 1, I would...

Surprised of the score they have on Trustpilot, check their Google Reviews.

PS: since the system doesn’t let me add pictures. I have screenshots of the conversation stating a price (that was later changed). The movers had around 4 smoking breaks (included in the paid amount I had to paid). I still had to take some things with me but the movers NEVER recommended that i take the TV with me. Instead, they told me to take 4 boxes on a cab. When I asked if the TV would be safe on the truck without un-installing the base, they said “of course” (it broke…). I asked about insurance and just told me that I had a 50k coverage. NOBODY mentioned those restrictions (it was just hiding on a pdf long document of T&C on their site… just in case). Sent an email to speak with the manager 3 days ago. I’m still waiting….

Amazing Removal company!
Made my moving stress free and time efficient
Affordable and Efficient

Krasi and Kris did an excellent job. Highly recommended

What could have been done in a single trip was done in 2 trips due to inefficient folks who couldn’t make use of the space in the van. They have charged my £90 more for an hour extra while they have only spent 30 mins more. The driver wanted to take smoke breaks throughout and was doing things at crawling speed while I had to do loading and unloading myself to save time

Great job Krasi and team. The job was huge but we made it!!