I live in a block of apartments in Exeter where Remus is the management company. Reema Asif represents that company on this site. As a resident here I have discussed issues and problems with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After years of struggling to get responses, we have a Building Manager who is really approachable and goes out of her way to sort issues out, even when they are not necessarily her responsibility. Kie... See more
Company replied
TOTALLY AVOID. VERY BAD CUSTOMER SERVICE, ignoring complaint after complaint from many residents in West Village. Overcharged over bills. Having a local office in the estate but not dealing the issue,... See more
Company replied
Company details
- Commercial Agent
- Asset Manager Service
- Property Administrator
- Property Management Company
- Real Estate Consultant
Written by the company
Highly experienced UK property management agents providing services to Developers, Resident Management Companies (RMCs), homeowners and leaseholders.
Contact info
Fisher House, 84 Fisherton Street, SP2 7QY, Salisbury, United Kingdom
- admin@remus-mgmt.co.uk
- remus.uk.com
2.8
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sim provided me with a perfect service
Sim was very, helpful and efficient -she dealt with my concern straight away! I couldn't fault her
November 4, 2025
Unprompted review
Reply from Remus
Dear Janet
Thank you for your feedback — it’s great to hear that Sim was able to support you so efficiently. We’re pleased she could resolve your concern straight away, and your comments will mean a lot to her.
Kind regards,
Holly
Central Services
Well I would like to say a big fat…
Well I would like to say a big fat chucky thank you to Judy and her team staff for assisting me with my issues with parking fines and issue with the maintenance in our area I couldn't have asked for a better team every staff member was polite and welcoming me like I was part of there family its great when things get resolved like these issues but I can't say anything bad as there isn't anything bad to say thank you for helping me and actually taking your time out of your day to get this sorted
August 6, 2025
Unprompted review
Reply from Remus
Dear Hussain
Thank you so much for sharing this feedback. It’s great to hear that Judy and the team were able to support you with both the parking fines and the maintenance concerns.
Kind regards,
Holly
Central Services
Avoid at all costs!
We have had nothing but trouble since moving in 5 years ago. We have been overcharged, constant communication via post even though we explained we dont seem to recieve there letters and to always email. Money taken from our account that we have not agreed to or accepted. Finally passed to our manager for our Area Anthony Eyles, who assured us would sort this situation and get all late fees removed due to not receiving the correspondence. I was constantly chasing him, receiving vague, pathetic responses. Now 2 months later we have been passed to a debt collection agency and supposedly Anthony eyles could do Absolutely anything to help, now surprisingly can't even speak about our case!
Rude, incompetent, useless company. Would never recommend.
October 15, 2025
Unprompted review
Reply from Remus
Dear Carla
Thank you for taking the time to share this, and I’m sorry to hear how prolonged and frustrating your experience has been. The issues you’ve described around communication, charging concerns, and the escalation to a debt collection agency clearly need a proper review.
So I can look into the details and make sure this is routed to the right team for assessment, please email me at remus-trustpilot@fexcopropertyservices.co.uk
. Once I have your information, I’ll review the history and confirm the next steps.
Kind regards,
Holly
Central Services
A month later – still no response from Remus
I’ve been trying to get a simple update from Remus about works being carried out on my building and the experience has been extremely frustrating.
From Monday 6th October, I called every day for a week to request information about these works. Each time, the reception staff were polite and apologised, and I was told that emails had been sent to the property manager and their team, marked as urgent. I was given a call reference number on 6th October and informed that Remus require 48 hours to respond to calls.
It has now been over a month, and I have still not received any telephone call, email, or written response from the property manager or anyone at Remus.
At this point, I honestly don’t understand what I’m paying for in management fees. The basic expectation of a managing agent is communication and transparency, and Remus have completely failed to provide either in this instance.
I’m posting this in the hope that someone senior at Remus will actually pick this up, contact me, and finally address my request.
October 6, 2025
Unprompted review
Reply from Remus
Dear Will
Thank you for sharing this feedback, and I’m sorry for the lack of communication you’ve experienced. Waiting this long for an update is understandably frustrating, and it’s clear we haven’t met expectations here.
So I can review the details of your case and ensure it’s directed to the right team, please email me at remus-trustpilot@fexcopropertyservices.co.uk
. Once I have your information, I’ll assess what’s outstanding and confirm the next steps.
Kind regards,
Holly
Central Services
Kiera has been excellent in managing my…
Kiera has been excellent in managing my case. She’s efficient, highly responsive, and very skilled at coordinating all parties involved. I truly appreciate her support and professionalism throughout the process. Thank you, Kiera — I’m really grateful for all your work!
November 4, 2025
Unprompted review
Reply from Remus
Dear Yaogian
Thank you for sharing such positive feedback about Kiera. We’re really pleased to hear she’s been supporting you so effectively. Her efficiency, responsiveness, and ability to coordinate all parties are exactly the standards we aim to deliver, and it’s great to see that reflected in your experience.
Kind regards,
Holly
Central Services
Responsive and kind
We recently contacted Remus for help with a management pack, and they went out of their way to make sure the pack was sent to the right people straight away. Their team was incredibly responsive, polite, and kind throughout. Really impressed by their willingness to assist!
November 3, 2025
Unprompted review
Reply from Remus
Dear Esther
Thank you so much for taking the time to share this. We’re delighted to hear the team were able to turn your management pack around quickly and ensure everything reached the right people without delay. Providing responsive, considerate support is exactly what we aim for, so your feedback really means a lot.
Kind regards,
Holly
Central Services
We were helped kindly
October 30, 2025
Unprompted review
Reply from Remus
Dear Delil
That’s lovely to hear — thank you for taking the time to leave a review. It’s great to know you felt well looked after.
Kind regards,
Holly
Central Services
I would honestly give zero reviews if I…
I would honestly give zero reviews if I could, I don’t know where the money goes. However, they have never invoiced me and have sent every payment. I should’ve paid to debt collection - so they clearly have my address, but they don’t wanna send me an invoice. Fees have doubled every year. They have no contact number. And they take five working days to get back to an email. During this time they then go back on what they say they were originally are going to do and add more charges to your account. Avoid like the plague.
October 28, 2025
Unprompted review
Reply from Remus
Dear Ash
I’m really sorry to read your experience and appreciate how frustrating it must be trying to resolve billing issues without clear communication or visibility of invoices. That’s not how things should work, and I’d like to make sure this is looked into properly.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your property address and a contact number? We’ll arrange for the relevant team to review your account and come back to you directly.
Kind regards,
Holly
Central Services
Needs A Government Intervention
Poor is an understatement, Bullies, lack of communication, over charged fees, wrongful amounts on accounts, no payment plans, lack of work around estate, the list goes on.
In wouldn't surprise me in a few years down the line the Government has stepped in to Audit and look at Remus for it's Housing Management.
October 21, 2025
Unprompted review
Reply from Remus
Dear Dean
I’m really sorry to read your review and to hear how strongly you feel about your experience with us. The issues you’ve raised around communication, charges, and estate management are concerning, and we want to understand what’s gone wrong here.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your property address and a contact number? We’ll make sure this is reviewed with the relevant teams so that the details can be properly looked into and you can receive a direct update.
Kind regards,
Holly
Central Services
Disgustingly unprofessional!!!!
Do you like to be ignored? Do you like to be constantly lied too? Do you enjoy being over charged? Do you like paying for services that you'll never receive? Do you enjoy dealing with completely disinterested staff who blatantly couldn't care less about your concerns or issues? Do you want all your official complaints to be purposely ignored by every single employee? Do you enjoy wasting hours and hours of your own time chasing incompetent employees who are purposely ignoring your queries and issues? Do you you want an unprofessional company who fail to provide even the most basic property management?
If you answered yes to any of the above then I can't recommend Remus highly enough.
If you're looking for a professional property management company then Remus aren't for you!!! For the sake of your own mental health and sanity DO NOT USE REMUS EVER!!!!!
Don't waste your time trying to officially complain - it's pointless! Don't bother with contacting the Ombudsman - Remus couldn't careless!! Don't send solicitors letters - it's a waste of money!!!
Remus are absolutely appalling and the non existent customer services are disgusting!!!
October 28, 2025
Unprompted review
Reply from Remus
Dear Kat
I’m very sorry to read how distressing this experience has been for you, and that you’ve felt ignored when trying to raise your concerns. That’s clearly not the level of service or communication we aim to provide, and I appreciate how frustrating it must be when you don’t feel listened to.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your property address and a contact number? We’ll make sure this is reviewed in full with the appropriate teams so that someone can get in touch and discuss your situation directly.
Kind regards,
Holly
Central Services
-100 Star rating
If I could give a zero or minus star rating I would -100 star eating.
Avoid this company and their new parent organisation Fexco at all costs. An unethical, duplicitous, sly, underhanded company. Read the small print before you sign their contract. Agreed budgets do not mean a thing, they have creative accounts people who double bill at will without prior agreement. Watch out for their exit fees too. Find an alternative to these sharks.
October 28, 2025
Unprompted review
Reply from Remus
Dear Susan
I’m really sorry to read how strongly you feel and that your experience has led to this level of frustration. I completely understand your concerns about billing and transparency — it’s important that these points are properly reviewed so you have clear answers.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your property address and contact number? We’ll ensure this is passed to the appropriate team to look into in detail and respond directly.
Kind regards,
Holly
Central Services
Shockingly Negligent and Unresponsive
I am a resident at a building managed by Remus Management, and the level of service is beyond poor—it is negligent and actively endangers residents. We pay significant service charges for basic maintenance and safety, none of which are being provided.
A main lift was out of service for over half a year last year, and over a month again this year, posing a daily risk to all residents, especially those with disabilities or health issues.
We have not had our windows cleaned in over two years. A paid-for service has simply been abandoned.
Remus shows a complete disregard for resident safety and their contractual obligations. Avoid any property they manage.
October 27, 2025
Unprompted review
Reply from Remus
Dear CC
I’m genuinely sorry to read about the difficulties you’ve described — that’s clearly not the level of service or communication anyone should experience. Your comments around safety and maintenance are especially concerning and will be taken seriously.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your full property address and a contact number? We’ll make sure this is reviewed urgently with the relevant teams so the right people can address what’s happening at your building.
Kind regards,
Holly
Central Services
The billing practice is very poor
The billing practice is very poor. Before you can counter back and understand the bills they slap you with a late fees. These charges were for previous years ie.. 2 years before
October 23, 2025
Unprompted review
Reply from Remus
Dear Rahul
I’m really sorry to hear about your experience with the billing side of things — I can completely understand how frustrating that would feel, especially when older charges appear unexpectedly.
Please could you email remus-trustpilot@fexcopropertyservices.co.uk
with your property address and a brief outline of what’s happened? We’ll review this with the accounts team so we can give you a clear explanation and check the fees applied.
Kind regards,
Holly
Central Services
Are always pretty quick to respond ,and…
Are always pretty quick to respond ,and get the jobs done
October 17, 2025
Unprompted review
Reply from Remus
Dear Susan
Thank you for taking the time to leave a review. The team will really appreciate your feedback and it’s great to know you’re happy with the service and response times.
Kind regards,
Holly
Central Services
Great customer service
Great customer service, my issue was dealt with straight away. Polite and friendly on the phone.
October 21, 2025
Unprompted review
Reply from Remus
Hi Robyn,
Thank you so much for your kind words! We're really pleased to hear that your issue was resolved quickly and that you found our team polite and friendly over the phone. Providing excellent customer service is something we take great pride in.
If there's anything else we can help with, please don’t hesitate to contact us
Warm regards,
Sarah
Senior Customer Service Advisor
This is one of worst companies in the…terrible
This is one of worst companies in the sector - total emphasis on collecting money but ignoring the basic principles of effective customer service
October 20, 2025
Reply from Remus
Hi Mr. Richardson,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us has not met expectations.
We understand how important effective customer service is, and it's disappointing to learn that you feel we've fallen short. While we do have processes in place to ensure payments are handled correctly, we absolutely agree that this should never come at the expense of clear communication, support, and care for our customers.
We’d really appreciate the opportunity to look into your concerns further and see how we can make things right. If you're willing, please reach out to us directly at remus-trustpilot@fexcopropertyservices.co.uk
referencing your review, so we can investigate and assist you personally.
Thank you again for your feedback — it helps us improve.
Kind regards,
Sarah
Senior Customer Service Advisor
Remus replies are AI Generated
Remus customers should not be surprised that the reply they receive from Remus Central is AI generated by a computer system and not a human. This is why Remus don’t improve because nobody in Remus see the poor reviews.
I know exactly how Remus AI will respond to my review, like all other AI generated replies!!!
October 20, 2025
Unprompted review
Reply from Remus
Hi Customer,
Thank you for your review. We’re sorry to hear that you feel your feedback isn’t being seen or taken seriously.
To clarify, our responses are not generated by AI. Every review is read and replied to by a member of our team. We believe in genuine, human communication and take all feedback seriously—especially when it highlights areas where we need to improve.
We’d really appreciate the chance to understand more about your experience and how we can make things right. Please feel free to reach out to us directly so we can look into this further. remus-trustpilot@fexcopropertyservices.co.uk
Thank you again for helping us improve.
Warm regards,
Sarah
Central Services
Utterly abysmal Company
Utterly abysmal Company that demand money anytime they want. Currently we have received a further bill from them for maintenance charges dating back to 2021/22 because they are unable to process their end of year accounts properly. Something needs to be done legally about these companies. It is beyond shambolic, unreasonable and unfair.
October 16, 2025
Unprompted review
Reply from Remus
Dear Consumer,
Thank you for sharing your concerns. I’d really like the opportunity to review the details with you directly and see how we can resolve this. Could you please email me at remus-trustpilot@fexcopropertyservices.co.uk
with your property address and account details?
That way I can look into the matter properly and get back to you with a clearer picture.
Kind regards,
Sarah
Central Services
A better Remus at last
At last somebody at Remus that’s approachable. For two years we have been battling with various Remus personnel trying to get questions answered.
However last year we have seen an improvement in the landscaping services however the biggest improvement so far is Charlotte Mackinlay a site manager who is knowledgeable, approachable and friendly. We look forward to a new relationship with Remu
October 15, 2025
Unprompted review
Reply from Remus
Good afternoon, Gerry,
Thank you so much for your kind feedback. We're truly sorry to hear that your experience over the past two years has been frustrating, and we appreciate your patience and persistence in seeking answers.
We're delighted to hear that you've noticed improvements in our landscaping services and, most importantly, that Charlotte Mackinlay has made a positive impact. Charlotte is a valued member of our team, and it's wonderful to know her approachable and knowledgeable manner has helped restore your confidence in our service.
We’re committed to building a stronger relationship with you and continuing to improve. If there's anything more we can do, please don’t hesitate to contact us.
Warm regards,
Sarah
Central Services
Slow and unprofessional
I am in the process of selling my leasehold property and firstly the cost of £390 for Remus to provide replies to standard enquiries by way of email is disgusting when I am already paying a monthly service charge fee which is mostly covering their 'professional fees' for inept management of the block.
Secondly, the request for these documents was made originally on the 12th September and we are still awaiting the basic important documents! One of the documents is last years accounts up to 31st December 2024 but these have still not been issued almost a year later!!
This is the only thing holding up the sale of the Property and they are simply not responding to the emails. Extremely poor and unprofessional service!
October 17, 2025
Unprompted review
Reply from Remus
Good afternoon, Claire,
Thank you for your feedback. We regret the inconvenience caused during your property sale and understand your concerns regarding the enquiry fee and document delays.
The administration fee reflects the time and resources required to compile and verify legal documentation. However, we acknowledge your frustration and will ensure your comments are reviewed internally.
We apologies for the delay in providing the year-end accounts and other documents. This is not the standard of service we aim to deliver.
Please could you email us directly at remus-trustpilot@fexcopropertyservices.co.uk with your full details and any supporting information? This will help us investigate the matter thoroughly and work towards a resolution.
kind regards
Sarah
Central Services
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