Rentalcars.com Reviews 

Do not use this company! They are holding back our money even the sub vendor (alarmo) confirmed no payments received from rentalcars.com.
Their customer "service" is non-existing and no personal handling or responsable ownership of our "file" or "claim".

A complete scam.

We booked a car through them in Vilnius, in order to go on a trip to Germany. At the counter, they refused to give us the car, because their policy would only allow going as far as Poland.

We asked for a cancellation, they told us to contact Rentalcars.com directly. We did that over the phone, we couldn't reach anyone. We sent an email. Mind you, this was all done on the same day. We haven't heard from them the next day, so we followed up, again, via email. Finally, on the third day, we managed to get someone on their webchat, who told us that our booking was a 'full loss' due to the fact that we reached out too late. They told us that there was a fee of 38 euros to go abroad in the rental car. This wasn't offered to us at the counter, straight refusal to give us the car.

I said that we tried calling and that we sent an email while still at the counter, on the same day and their response was "emails take time, you should've called, now you contacted us too late".

So we find ourselves having payed 500 euros for a service, that was never provided, without a car and, ofcourse, without any refund.

We would suggest to avoid this company at all costs, please let this circle on the web and tell everyone not to go through them, if anyone is interested, we have all the screenshots of their communication.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.

They have taken £700 from my account, have not given me a car and have refused to refund me.

They do not allow you to speak to managers and will not find solutions to problems there policy has created.

I paid, I do not have the goods, it’s theft.
And it will be taken further.

DO NOT USE.

200 EUR cancellation fee without being specified on the rental contract. They also mistakenly forgot about the refund of the child seat.

We booked and paid for a car in Malta. Our flight got delayed so I called customer service and was assured they would make sure to contact rental company and inform them about the delay. When we got to rental counter they told us that they rented the car out to someone else and that they hadn't heard from Rentalcars at all, no calls, messages or e-mails. I tried calling them again from the counter asking why they didn't notify the car provider, after hanging up on me twice, mid-call, and spending more than an hour trying to get some help, they gave us the option to cancel the rental and lose most of our money or make a written complaint. We chose the latter and they replied by telling us that we hadn't called customer service at all and were a no-show, so we'd lose ALL our money. I provided them with phone records, but they simply ignored it. I can't fathom how this is legal in any shape or form. They took $400 out of our pocket and ran with it. Disgraceful!

A pointless, vacuous service.

Bookings are frequently rejected by car hire providers, availability is inaccurate and prices are not honoured. This site simply sends a request and takes a cut for themselves.

There are no reasons to use this site whatsoever.

We had a reservation but because of a serious accident we could not get the car on time. We called the customer service and an employ told us he had managed give us the total refund minus 3 days of rental. But we never heard anything from them nor we received the refund. We called again and every time we were told a different story and given adv ices but we never got any mail back to confirm that a dialogue was going on, so it was like beginning from start everytime.
We were promised a refund, not is written on rental cars note. we were told to write via the manage booking website but we never got a confirmation from them. When we try to go there again they ask for a pinched we never received on the mail.
This is impossible to deal with.

This is a scam company, stay away at all costs. Booked a car with them and had problems with the debit card I used for the booking. I opened an enquire on the incident but they make it impossible to follow up with them through the website. Company should not be allowed to operate, I will follow up with the Ombudsman on this case.

Variety of options and good prices, easy to search.

I made a booking of a rental car on booking.com which is served be rentalcars.com. When trying to pick up the rental car, the rental car provider demanded an additional fee of over 1230 USD for my rental period. I refused to pay and called rentalcars.com which said I can request a refund via their website. I never received a refund! It’s been months of back and forth, but they refuse to refund the payment.

Booked a car at rentalcars.com and got a call back from the actual rental services Via rentals that the car cannot be used for driving within the US. The car can only be driven in the specific state which it is rented which rental cars fails to mention while booking. Call center has a long wait time after which they read from a predefined script "cancellation less than 48 hours will not be honored, read Terms and Conditions which states that inter state US travels not allowed".
But it is not mentioned in the "Included in the Rental Price", "Not Included in Rental Price", "What you need at Pick Up" but in "Extra Services, Payable and Counter - Cross Border Travel is not allowed with this car hire company"
now they want to assume cross border is actually state borders and not country borders which is strange. normally we associate this with cross country and not state.
Via rentals confirmed this pattern have been seen with many customers who are left in the mud by rentalscars.com by carefully hiding these details.
That is why I would suggest to hire a lawyer to check the TnC while booking at this website.
I think there business model is to actually make money of these cancellations since customers are left with no choice but to cancel and they pocket they money without providing any service.

DON'T Ever use it. What a bag full of sh**.
Kind regards
Happy Customer 😊

The Website gets stuck.
Also, unable to get responses from any representative or talk to anyone

Worst service ever. Tried to cancel a car in good time before the cancellation period, and their "systems" couldn't fix it. Impossible to get through customer support even with the most expensive package. Truly the mots horrible experience with a car rental ever.

Poor poor experience. Still awaiting my refund 6 weeks on despite numerous promises and 6 reminder calls. Pathetic service and company. Advise to book directly or use other platforms. The owner of this company should be banned from doing any business and put behind bars. Scammer

Possibly the worst company to use, do not touch them with some one else’s barge pole. Customer service is non existent.
They take the money and run.
The website is shocking.
The app is equally poor.

29 Jun 22: Called the Dutch number given for RentalCars.com when told there were no cars. Asked if we could speak English, the RentalCars.com agent hung up. I called back and that agent too hung up when asked if we could speak English.
1 Jul 22: Told to call back the next day so the agent could call Budget and confirm there were no cars. Filed feedback online.
2 Jul 22: Told since I filed online, it was sent to the CR Team. Told to wait 28 days for a decision. Called back and was told it may be sooner.

Still waiting for them to confirm they owe me a refund.

Terrible service - avoid like the plauge.

Book elsewhere- not to be trusted with your money!

We booked through booking.com a car from the car rental company United at Tangier airport but our flight was delayed and it took us over an hour to get through passport control so by the time we were finally able to find the car section outside on the car park that belonged to United (no signs anywhere) we were told we are too late to pick up our car and the rented car is no longer available but we wouldn't get the money back either.
They suggested we pay extra and they give us a different car but we didn't trust them at that point and decided to find a different car rental company, which was a nightmare as no cars were available at the airport. Booking.com is not responsible and referred us to rentalcars.com which is the biggest scam. Their response: "We're sorry to hear you weren't able to pick up your hire car.
United Car Rental did have the car ready for you at the time you wanted.
Unfortunately, because we didn't know that you weren’t going to pick the car up, we cannot give you a refund.
The Ts&Cs for every car on our site explain that there are no refunds for cancelling after the arranged pick-up time. You will also find a link to your booking's Ts&Cs on your voucher.
We’re sorry you couldn’t enjoy your rental this time, and we do hope that your experience hasn’t put you off."
And any follow up email gets no respones.

AVOID!!

Daylight robbery. Find alternative service. Go direct to rental car company.