Rentalcars.com Reviews 

Last week I had a bad experience with Rentalcars.com. I reserved a car on their website from Direct Rent (Otopeni, Romania). I arrived at 1:30am to pick up the car, as scheduled. The employee of Direct Rent refused to use my credit card (Visa Gold) to block the 1800€ guarantee. He motivated that on the credit card is not specified "credit". He couldn't show me where it's written in the terms and conditions. It was just a scam to get 670€ (later reduced to 480€) for an extra insurance. He tried to take advantage of the late hour and that I needed the car. I refused to pay him and didn't receive the car. I was surprised that Rentalcars.com agreed with this type of scam and was trying to find excuses for them. I had also to pay a fee for "not receiving"the car, even though it was not my fault. I had all the necessary documents and the credit card. I will never use Rentalcars again

I've been using rentalcars for 5 years without problems but last trip to Malta changed it when we booked a car from Green Motion company. I never checked terms and conditions directly at the rental company website but I relied on rentalcars to provied all necessary information but it looks like they simply use general template for all companies and don't care if the terms are different or there are extra hidden fees. We were charged 15 euros extra for "premium location" at the airport and another 50 euros for using debit card let alone keeping deposit of 500 euro for nearly a month. Therefore paying nearly double for the car if all extra fees were added which made that offer far worse among the competition and we'd choose different company.

Another scam! They rented a car to me through Booking.com
the company (Volta4U) didn't provide me with the car as agreed as I had debit card but not credit card. They told me they will cancel the booking themself and I need to contact Rentalcars later and ask to pay me back the amount. Now Rentalcars don't accept responsibility and says I should have contact them immediately and not after my trip!

I had a really bad experience with Rentalcars.com. I booked a car through rentalcars.com for 4 days in Kusadasi Turkey from 30th March to 3rd April (supplier was AVIS) (Booking Ref: 713911765). When I arrived at AVIS in Kusadasi, they informed me that the booking was cancelled and they could not retrieve my order as I was due to pick up at 10 am and I arrived there at 1 pm. AVIS suggested making a refund claim via rentalcars.com and making a new booking with them. As per suggestion, I made a new booking with them at their office. AVIS suggested not to use rentalcars.com in future and do the booking with them directly. I contacted rentalcars.com for a refund. They said I could not claim a refund as I was late to pick up the car from AVIS. Nvertheless, in order to apply for a refund I need to wait until the return date which is 3rd April. I will not use rentalcars.com hereafter again even though I have used it many times before I did not experience such problems and have managed to collect the cars late many times on previous occasions.

I ordered a car through rentalcars, when I came to pick up the car, the representative who received me started the conversation by saying that it was a shame that I ordered the car through an external company, that in the future I always have to order through the rental company directly.
He threatened me, that if I take the vehicle as I ordered through rentalcars, he will have to block 2000 euros on my credit account and it will take them several months to release.
He forced me to take full insurance through the rental company and said that rentalcars collection would be cancelled.

But i was charged twice. Very bad service. Stay away!

I would put 0 stars if I could. Disclaimer: I did several bookings with Rentalcars before with no problems but I never got a plane delay before. This time proved that you should stay away from them to avoid such situation like it happened to us. I will explain in details.

We booked the car for two weeks via rental car for Sao Miguel - Azores with Magic Island, and we did it several months before the trip.

The flight hour change in the meantime by 1hour ( from airline) and to change the booking was possible only cancelling it and rebooking it at more expensive prices, more than double.

To avoid any issue, we emailed rentalcars and we tried to phone the car rental to make sure they knew we were arriving one hour later but none replied.

On the day of arrival the car was not delivered and reservation cancelled with no refund despite all was fully paid.

Money lost and mean customer service, no refund, no other car. We had to rebook at 5x the price (over 1000 euros) on the same day at the airport. So read it carefully, if your flight is late you are going to lose the full reservation and all the money. Don't book with rentalcars and don't book with Magic Island ever again or take the risk of losing your reservation for 1h flight delay

We rented a car through them from Europcar in South Africa. After returning home, we received a massive bill because the renter had not returned the obligatory security deposit after car return at Capetown airport. Rentalcars don't want to know and we can't get in touch with Europcar SA to dispute this. Please AVOID this business, they are disinterested middlemen making a fast buck. Rent direct if you can.

It does not say that the car has winter tyres or not, how much is if it is needed. Only says you may need to hire by the law. NO INFO.

Do not use this company!
They say no hidden fees yet when I was charged directly by rental company they just ignore you....why does it take 28 days to review a simple issue

All they want is your money, rent at your risk!

Rentalcars has zero transperancy and zero control on how they deal with rental car suppliers.

The rental company couldn't provide me with a car cancelled my reservation but refusing to provide a refund.

When requested for refund they play T&C cards which are unclear and never sent over email as part of email confirmation.

And when requested for their Ambudsman (ADR) details, the customer service dodging the question every time.

Pay close attention to the finalized reservation info. My quoted price sounded very competitive until after I clicked "reserve" I noticed that there were $140 in "additional taxes and fees" to be paid at the time of rental. Scammers!

Stay far away from this company.
Didn't get a car from Dollar, ordered through Rentalcars.
We have not received the promised full refund from Rentalcar that we paid for the rental car.
In August 2023, I had reserved a car while traveling to Germany. I had to collect the car on 30/8-2023 at Munich Airport after a flight from Denmark. I was shocked when I got to the "Dollar" car rental office, gave them my reservation information and was told they could not offer me a car. There were no cars available on the day of the rental.
The representative told me that I was welcome to try renting a car from one of their competitors
We were promised that the money would be refunded and paid into our account after our inquiry on October 22, 2023. Already there we thought that too much time had passed.
Now Rentalcar wants us to prove that nothing has been transferred to our private bank account from them.
We are not interested in exhibiting our private income and expenses from our bank account.
I reserve the right to hold Rentalcar.com fully responsible for this matter. If Rentalcar.com has any concerns regarding Dollar's behavior - Rentalcar.com is welcome to handle them themselves and not put me - the customer - in the middle. This is very unacceptable.
It seems strange and totally unprofessional that a company like Rentalcar.com cannot even guarantee the customer a refund when the reservation could not be completed.

I paid for a rental car service through rental cars.com that I never received due to Not being able to reach them after numerous calls. Rental cars.com refuses to refund me my $125 even after I submitted supporting documentation. I’ve had an awful experience with this company.

Theives! same story as other customers. no credit card so was refused the car - charged for 9 days. Robbery.

Terrible, be careful. Not only did it drain my wallet, but it also claimed my booking wasn't successful. Definitely one to avoid!

Took my money for a rental that was not available. It’s been 10 days since they supposedly refunded my money. I called them this morning and they told me I am not eligible for a refund because I was 1 hour late to pick up my car and it was given away. There were hundreds of people at dollar rental waiting for cars that did not exist or were not available.

I would strongly advise against using Rentalcars as an intermediary for car hire. I rented a car through them for 14 days in Phuket, paid the full amount to Rentalcars and when I wanted the car handed over it was refused as I was 78 and they didn't rent out to Max 75 years. It wasn't the worst. but neither the rental company nor Rentalcars will pay back the 14 days' rent. It is highly immoral. They probably score a lot of money that way.

I needed to change my booking at short notice. I wasn't able to do this online, so started online chat with an agent. She said she would check my reservation and never returned. I only received a survey about my experience. I then tried calling, after several attempts of one agent said she couldn't hear me, and I couldn't understand her. The next call answered, but no one there. The third just hung up on contact.I gave up. Disgraceful service. I will never use this company again. It's cost me £180 and no car!

This company are unethical and what they are doing seems unlawful. They take payment without providing full information of checks that the main driver requires. I tried to book a car for my brother as we urgently needed one for a family event. I paid for the booking and all the voucher said that was required was a drivers license and ID (which he had), the £200 deposit and the booking reference number. The rental company did a series of checks and because my brother didn't pass the address check (he lives with his partner) the company said he wouldn't be able to complete the rental. They advised I call rentalcars.com to get my money back however they refused to speak to me as I am not the main driver, even though I made the booking. When I eventually got my brother to email them saying he gave permission for them to speak to me, they have said I will not recieve a refund. This is disgusting. I will not be using them again!

I am giving 1 star because there is no option to give 0 which Rentalcars.com deserves. Yes I did not take time to read all the T&Cs. But for them to keep the full amount of the rental with full insurance coverage (I rented a car for 16 days) after it appears that the car renter takes only credit card which I do not have. THIS IS STEALING.Technically I was wrong but the total amount I paid 141,38€ are also technically, for a service not used and not rendered.