I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more
Company replied
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
Company details
Written by the company
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Contact info
Bath Road,, NE10 0JT, Gateshead, United Kingdom
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3.9
Great
121 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Reply from Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Reply from Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Not as described
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid extra for removal of the old dishwasher, when I rang them they advised to speak to Renew2u so I sent an email but this was never picked up, after a few days I rang them and they advised that the details would be updated then.
I then called the delivery company and they arranged delivery with the coming Monday which was good.
I have since emailed Renew2u as the dishwasher was very dirty when I received it and looked as if it had been used quite a bit before selling. If so I would have at least expected it to have been cleaned but there was food and lots of dirt on the item.
I have emailed them again but no response once again.
Please can you confirm your email which I got from your site.
I’m also concerned that even after reading this you’ve made no effort to reach out. My last email to you was regarding the state of the appliance received that was filthy and attached photos to confirm
August 26, 2025
Reply from Renew2u
We are so sorry that we let you down. Our email box is worked every day, If we had received an email this would have been dealt with and you would have received some communication from us. We always strive to deliver a great experience, and we appreciate you giving us the chance to make this right. Thank you for your feedback
They kept their word
They kept their word and delivered the items intact on the specified dates
August 26, 2025
Reply from Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Good all round service and excellent…
Good all round service and excellent item, delivered in a good time.
September 1, 2025
Unprompted review
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Perfect will use again
Order arrived on time and as expected. The items were a very good price and work perfectly.
July 23, 2025
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Reply from Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
I was pleased with fridge overall and…
I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat misleading although subsequent photos clearly showed cosmetic damage. Couldn't you have used car suction machine to pull them out? I know new door way too expensive.
July 23, 2025
Reply from Renew2u
Thank you for your feedback and great ideas, we will take your idea of the car suction machine on board.
I came across Renew2u on Ebay whilst…
I came across Renew2u on Ebay whilst searching for a washing machine.
They do refurbished machines which are clearly described with photos.
I bought an Hoover washing machine.
Delivered in no time and we'll packaged . Once packaged was removed the machine looked brand new. The photos did not do it justice.
The machine is fantastic and what a great company to purchase from. Great way of recycling too.
Many Thanks happy buyer indeed.
July 11, 2025
Unprompted review
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Awful product I’ve seen better in a…
Awful product I’ve seen better in a second hand shop. It was so scratched and dented. They do not show everything in pictures. Had to pay for delivery and pay for it to go back it’s all wrong
June 26, 2025
Reply from Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
Item was like new for a fraction of the…
Item was like new for a fraction of the price. Quick delivery. would certainly use again in the future.
June 24, 2025
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Would never buy a 'New' appliance again
Fantastic experience. Great Value and the Appliance is like new. My old appliance broke after 13 months, so with a 12 month warranty (same as buying new) this was a no-brainer once I found out about this site.
May 28, 2025
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Tumble Dryer issue with door - swiftly resolved
Highly recommended. Just purchase a Candy tumble dryer via EBay. Had an issue with the door being on the left side but needed it to be on the right side No fuss, no quibble understanding customer service. Straight away offered a full refund. Decided to keep the appliance but was nice to know they acknowledged their mistake and were more than prepared to put it right. The people on the chat know their products and stock and certainly do give a 5 star outstanding service. Will def look to buy from these again 👍
May 30, 2025
Unprompted review
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Bought a washing machine of this site…
Bought a washing machine of this site only to have it leaking water and loud when it does a spin
May 15, 2025
Unprompted review
Reply from Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
Reply from Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Do not use this company
Do not use this company , had a different than ordered dishwasher delivered , when I spoke to them they were going to fix the mistake within 24 hrs. Days later no communication at all
Very poor customer service
April 23, 2025
Reply from Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
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