Renparts Reviews 8

Great experience. Got a quote online for a new wheel, called with the reference number and ordered over the phone. Arrived 2 days later as promised and part as expected.

I bought a part costing nearly £1000. When it arrived it was the wrong part. Renparts arranged return collection free of charge. They confirmed receipt. After nearly 2 months I haven't received refund and had to start CCJ proceedings

I was needing a spare tyre for my Renault Laguna. I advertised on the website "1stchoice.co.uk" A website that specialises in hosting the sales of recycled vehicle parts, what I was needing, being sure to input the size I was needing clearly as 225/45R17.
Renparts answered my advert with offering Wheel (Spare) Current wheel 225/45R17 for £73.50. What they sent me was a space saver, numbered 135/80R17, clearly not what I was looking for. And at a price you may expect to pay for a recycled proper wheel, not a recycled space saver.
I contacted them, they tried to tell me this was what I had ordered, but after I made clear it was not they agreed to have it collected and issue a refund. They didn't issue a refund
I never heard from them until I chased it up. They claimed to have sent a courier, but I didn't see one. They then said that if I wanted a refund I would need to return the space saver. I paid £14.40 to have it returned to them and received a refund. But it meant I had to pay £14.40 for their mistake. I had offered tto dispose of the space saver for them but they demanded it be returned if I wanted a refund.
I have written to Trading Standards about them.

AVOID AT ALL COSTS.

I was sold parts that were incomplete and incorrect.
I spoke on the telephone to a member of staff (dom) who said they understood what I needed and I even gave serial numbers and part numbers. Clearly informed that I needed complete parts (I have proof to show this is what I asked for)

Incomplete parts arrived missing important brackets and mounts and not one but two incorrect radios.
When I asked for the missing part I was given an attitude and told they would collect everything the next day. This was impossible as I was away and not had time to repack. Still they ignored me and are refusing to accept return for the wrong parts.

I’m £145 out of pocket and have now gone through my bank to recover funds.

Absolute joke of a company and immature staff who ignore you.
Please feel free to ask for the proofs I have screenshots and pictures as well as emails.

If I could give no stars I would. Ordered parts and paid on June 14th. Delivery never arrived the next week so chased it up, assured parts there however the headlight I needed broke and they were waiting for another one. Week later no parts chased up again and assured me parts will be sent. Parts apparently sent 2 Fridays ago now on a pallet and not a package. Week passes you guessed it....no parts couldn't even provide a tracking number for the supposed parts that's sent. Another week passes and NO PARTS! No tracing number so request a refund. Email eventually received however unsure legitimacy of it. Made a claim via my bank and also phoned trading standards as if you search this company the reviews are just all awful. All the same stories with hundreds of people. No parts, fobbed off, no tracing numbers, blaming the courier company, no refunds either. Not on and I'm furious. This gas caused so much stress to my family as we've a car we can't fix still. And now a month since it went to the garage it's still sat apart and have to now again spend time to source parts. Awaiting refund with baited breath currently.

Very helpful and polite. My partner and I went initially for 1 part and then found they had another 4 that we required. Friendly staff.highly recommend.

Wrong parts, still no refund!

Have used this company several times, their service and knowledgeable staff are first rate. If you want quality customer service and keen prices, then Renparts are your first call