rensoriginal.com Reviews 86

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Two pairs ordered two weeks ago and order confirmation sent immediately. However since then I have not received shoes nor notification of shipping. Rens website claims orders are shipped within 24 h... See more

Rated 4 out of 5 stars

I really like Rens, the shoes are brilliant (I’ve bought a second pair and rarely wear anything else now), the packaging is cool and thoughtful, and so are the updates from the Rens team. Only watch o... See more

Rated 4 out of 5 stars

This is my first pair of Rens. Since I volunteer at the animal shelter, I'm always looking for a pair of waterproof shoes. Ran across Rens AD on FB over the Thanksgiving holiday and decided to give... See more

Rated 1 out of 5 stars

I am trying to exchange my Kickstarter shoes, which are unfortunately too big, but they are out of reach. No customer service phone numbers available, they don't reply to email, twitter or messenger m... See more

Company details

  1. Shopping & Fashion

Written by the company

A Helsinki, Finland-based fashion company making the world’s first sneakers out of coffee. Rens takes recycled materials and cutting-edge technology to create street-ready footwear that is sustainable and 100% waterproof. Why? Because who says eco-friendly has to be boring?


Contact info

2.2

Poor

TrustScore 2 out of 5

86 reviews

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Rated 5 out of 5 stars

Awesome shoes, awesome customer service

The pair of shoes just awesome, nice, well fit, comfortable to wear, nice for the environment and waterproof. I'm living in a city which rain more than half of a year and I'm very happy with it.
The customer service is great too. Fast response, very easy to exchange for another size.
5 stars, of course.

Edit : just a tiny detail but the inside label (on the insole) is very easy to peel off. Hope that that they will fix it.

August 11, 2021
Unprompted review
Rated 1 out of 5 stars

They get dirty very easily

They get dirty very easily and there is now way getting them clean. They are waterproof, but it feels like that causes it to be uncleanable. Only worn in once and can trow them away, not that environmental friendly if you ask me...

August 10, 2021
Unprompted review
Rated 2 out of 5 stars

I was so excited when I backed the idea but ....

I was so excited when I backed the idea on Kickstarter. The ideology behind it is amazing. 5 points for this. Also maybe your newer shoes have gotten better but the MVP has proved by now being quite disappointing. I got a pair of classic whites and here is my opinion after approximately a year of using them.
Waterproof? Yes, but not "dirt proof" so if you walk in mud, they still stain. Also black stripes on the side from walking don't come off even after heavy cleaning (which is really hard in itself, because of the waterproof feature). The fabric somehow "locks" in the detergent and if you happen to use something with a bit of color then forget that your shoes were ever white. Mine are now "rimmed" with a bit of yellow all around, not too pretty.
Breathable - NO! A quite big no unfortunately. Being waterproof probably does it, because if they don't let anything in, they also don't let not much out. Feet feel moist when finally taking off the shoes after a long day. This also busts the fact that they are quickly drying, because my pair was drying over 24h in warm heated bathroom with good ventilation.
Odor proof - NO, unfortunately. When you use your shoes for a few long days in a row then granted you get your feet smelly, and it's weirdly enough not the regular "cheese" but rather "wet towel forgotten into your gym bag". So maybe anti-bacterial is true in that case.
Durable - YES! No physical damages.
Comfortable - NOT REALLY. When I first tried them on at home without walking much they felt super lightweight, soft and comfortable, but as I took a stroll in the city I started feeling that my heels get tired and after a little while I also noticed that my toes felt like they were pressed against a wall for some time. NO, I did not buy shoes too small, my size is actually 36,5 EU but I ordered 38 EU according to the size chart.
But, maybe that's the problem? Although they feel snug and don't slip off anyhow. Also my big toes are in a correct place when I don't walk. My feet are quite slim, so when I walk my foot slides to the front of the shoe mainly because the incline of the soles is pretty big.
I sincerely hope that #rens has gotten better by now after MVP launch, but unfortunately I most likely don't trust my feet to their shoes again.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Quick exchange process and comfy shoes

I ordered the Classic White but wanted the Arctic Black instead after they sent it. I had to bring it to a DPD drop-off location, but within 2 days I got the color I wanted. I went hiking and to the beach, very comfortable and stylish shoes. It dries quickly and easy to clean as well.

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

When I use rens shoes

When I use rens shoes, I feel happy and proud because it is not only beautiful but it also gives me a sense of contribution to environmental protection.

December 10, 2020
Rated 5 out of 5 stars

Excellent customer service

great customer service! They helped me a lot with the faults in my order and i got a new pair send on to me. Super friendly, did need to be a bit more persistent on multiple platforms but in the end they did get my messages and helped me greatly.

December 8, 2020
Rated 5 out of 5 stars

Awesome all the way through.

Kickstarter package was returned because of issues at the pickup point, after contact with the customer support immediately got a reservation for the new batch. Perfect service, great product, 5 stars.

December 7, 2020
Rated 3 out of 5 stars

Great idea but uncomfortable for my feet

I love the idea of what they make the shoes from. They look and feel nice. It’s also really waterproof. But it hurt the top of my heel after wearing it at work all day. I don’t know if other people have the same problem.

December 7, 2020
Rated 1 out of 5 stars

No trust

I've been waiting my shoes for more than 3 months, and once arrived they were too small...

December 7, 2020
rensoriginal.com logo

Reply from rensoriginal.com

Hi Gilles! We're sorry that you didn't receive the perfect fit with your new Rens. We'd be happy to return your shoes for a pair that fits you perfectly. You can contact our customer support team at support@rensoriginal.com and they will assist you with the return instructions

Sincerely,
Rens Original

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