rentalplus.es Reviews 475

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Warning! Don't deal with them. We had the worst Spanish company experience with Rental Plus. 1. They won't give you the model of the car that you booked. 2. Our car was not 100% safe to... See more

Rated 1 out of 5 stars

Booked car rental from Alhaurin el Grande on 5th of October for same day, booking made around 13h and pickip at 19h, only to find out "we dont have car, come back on Monday". So we would pay two extra... See more

Rated 1 out of 5 stars

i booked the most expensive rate, but had to cancel due to dramatic personal reasons this rate is - though it is the most expensive one- not refundable!!! thats not okay...i will contact my lawyer,... See more

Company replied

Rated 5 out of 5 stars

Booked a hire car for 11 days from the Alicante branch and all went well. Got a taxi from the airport which took 10 minutes and cost 20 euro, did the paperwork and was on our way quickly. Booked a... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Alquilar un coche nuevo por días a precios únicos en RentalPlus es posible. La mejor oferta de coches de alquiler por días, por semanas o meses en los centros de OcasionPlus ubicados en toda la península. Coches a estrenar para disfrutar en vacaciones, despreocuparte en un viaje de negocios o para el día a día si tu coche se encuentra en el taller. Elige el coche que más te guste y preocúpate solo de disfrutarlo, porque el kilometraje es ilimitado. ¿Quién dijo que alquilar un coche por días sale caro? Eso es porque no conoces RentalPlus, con vehículos de cualquier modelo, categoría y marca a precios sin competencia, con tres coberturas de seguro disponibles, para escoger la que mejor se adapte a tus necesidades.


Contact info

2.1

Poor

TrustScore 2 out of 5

475 reviews

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Rated 5 out of 5 stars

Car Rental Alicante

Just recently rented online which was very easy and simple even in English, even got WhatsApp call from English chap to answer my queries and so far have found this car hire company to be excellent, but will let you know of my experience when I get the hire car in a few days time, which I have been assured will be excellent, but let's see if they live up to what they say.

April 27, 2022
Rated 1 out of 5 stars

Rentalplus.es - DO NOT USE THIS AWFUL COMPANY

I recently rented a car in Valencia, Spain with this car hire company, through Rentalcars.com. I made the booking on 3rd August 2021 to pick up the car after landing from the UK on Monday, 30th August 2021. To my horror - after having taken a taxi from the airport to the pick up address (it is a 10 minute drive away and no hospitality buses to take you there!), I found that the office was closed! After various calls to the head office in Madrid and having been bounced from one person to another, I was told that I must have made a mistake because the office was open (I speak Spanish so no ambiguity que to a language barrier). Luckily the taxi driver offered to take a photo with a time stamp to prove this was not the case. I ended up having to fork out an additional 40euros in taxi fares to go to my accomodation and called the next morning. I was then told that they had been on holiday the previous day and that I could go and collect the car that day! I have since been struggling to get a refund on the day's loss of use of the vehicle, the taxi costs and the costs of various calls from my UK mobile to the spanish numbers. They refuse to entertain any refund and only offer me a 100euro voucher to use next time I hire with them. Not likely......they have terrible customer service and the car was badly dented on the side with a limit of 250km per day! KEEP AWAY FROM THESE SHYSTERS AND DO NOT HIRE FROM THEM!

October 2, 2021
Unprompted review
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