Rent A Sauna Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff for delivering quick, professional, and seamless home installations. Consumers truly love the product quality, noting how relaxing and wonderfully simple the saunas are to use daily at home. Many buyers frequently mention that the overall service makes renting and setting up an absolute game changer. However, some customers also noted frustrating issues regarding slow communication, unhelpful billing responses, and unresolved account questions. A few reviewers experienced delayed replies, poor support, and unexpected difficulties when trying to resolve various administrative problems with staff.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and quick... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, professional, and helpful... See more

User experience

Consumers find user experience to be exceptionally positive, describing every step from the initial rental... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly recommend! We’ve been renting this sauna long-term on a weekly basis and absolutely love it. The guys who installed it were awesome — super friendly, quick, and made the whole... See more

Rated 5 out of 5 stars

Everything is brilliant about this sauna, delivery and installation, easy to use, beautiful, efficient, Australian owned, very low EMF’s. It is my go to at the end of a working day to take some time o... See more

Rated 5 out of 5 stars

We are very happy with our one person sauna from Nook Saunas!! The customer services excellent and the delivery and set up was very quick and efficient. Even though our delivery time was a little... See more

Rated 5 out of 5 stars

I picked Nook Saunas because of the option to Rent before you buy, and for the free delivery and installation. The team have fantastic communication, texting us on the way when they were within half a... See more


Company details

  1. Sauna

Written by the company

Infrared home saunas from only $59 a week. Rent from just 1 month! Free delivery and installation. No hidden fees. Love it and don't want to give it back? Option to buy after renting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(209)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ricci

Friendly, reliable and professional. Renting is a great way to make sure you will get use out of the sauna before investing.
I love the option to purchase the unit or extend your rental period. Definitely recommend this company.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Infrared Saunas for 2…

I have been using Infrared Saunas for 2 years now and decided to rent one instead. Best decision ever!. The process was so easy and efficient – from ordering to delivery and set up (the wonderful delivery team did this in less than 20 minutes as they had to tackle some stairs – it would have been even quicker!!!). The convenience of coming home from work and hopping in the sauna is such a timesaver too. Keep doing what you are doing, best customer service I have experienced in such a long time and cannot speak highly enough of the Nook Unit – thank you!!!!.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

This has been such an easy process

This has been such an easy process - I’m renting a one person sauna. Everyone loves the unit, it’s quick to warm up & easy to clean.
They set it up for me & it literally took about 15 minutes for them to do it.
Highly recommend the company & the sauna!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased the Core 1 Person sauna and…

Purchased the Core 1 Person sauna and it is hands down the best investment we have made for our house. Fits in a 2 car garage no problems. Your first question will be does it feel costar phobic? Nope! It is extremely calming in there. The Bluetooth connection is dope you can listen to a podcast or chill music while having a sauna which makes the time go quicker. Heats up very quickly. You will be sweating ASAP. I had no idea about colour light therapy however after leaning about it i definitely believe it works. You don’t see it on your power bill and the extremely low EMF was the final sell for me because I can’t have that stuff messing with my good vibes. 11/10 and super glad I purchased this couldn’t recommend it enough and if you’re still reading this, the is the is the universe telling you to stop being soft and pull the trigger….you won’t regret it!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great service and product. The team kept us up to date and informed about delivery. We are very happy with the size and ease of use. It is effective and we are using it 3-4 times a week.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

The boys at Nook saunas were super…

The boys at Nook saunas were super friendly and made the process so easy.
The installation was quick and seamless. We cannot fault it and it has been an amazing addition during this cold winter!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier with their service

Couldn't be happier with their service. From start to finish, the team demonstrated professional and friendly service, making the entire process smooth and enjoyable. They were incredibly responsive, quickly addressing all my questions.

The sauna itself is brand new and of exceptional quality. It has exceeded my expectations in every way. Highly recommend to anyone looking for a high-quality sauna with excellent customer service.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

FIVE STARS

The service, installation and product are superb!!
Will be telling everyone about this 🥳

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service paired with the perfect product!

Jordan and Josh installed our sauna for us this week and service was great from the time we made an inquiry to installation. They took the time to show us how the sauna functions, double checked everything to ensure it was working perfectly before they left, and they also helped me move a few things in order to put the sauna in its place. Though they have installed, the great service hasn’t come to an end! Thanks, Guys, for this amazing product and for being so helpful! We have used our sauna everyday this week, such a game changer - highly recommend the product too! Simple, clean, has all the features one could possibly need and so easy to use! Couldn’t ask for anything better really! 10/10!

Mileva

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Got a 2 person Elite - awesome service

Got a 2 person Elite, and hired it for a month to give it a try. Amazingly Effie t derives, friendly polite business. We decided to rent as we were unsure of our exact needs. So glad we did. We will still buy a sauna from this company but after our trail we now know our exact needs. Thanks for making this process a positive one.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and great value

Amazing quality and super awesome customer service!!! Feels way pricier than they are and awesome value when you consider cost to use at gyms. Super happy and recommend to anyone!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service, perfect.

Had a 3 person sauna delivered and installed today. Paora and his brother were so professional, thank you guys for the quality install and service!!
From the 1st email last week to delivery today the whole process has been 1st class. Totally recommend rent a sauna and the nook 3 person sauna is the perfect size to be able to stretch out in comfort! Highly recommend.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

The Rent-A-Sauna crew are top notch

The Rent-A-Sauna crew are top notch.
Arrive when they say, keep you informed and full of info on the product so you can get straight into sweating!
They rack-n-stack wherever you want it pick up was no fuss either. What an awesome service.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Simple and easy

Simple and easy, rented a sauna for 3 months and the team at rent a sauna made it an effortless transaction. Job well done ! Thanks

December 20, 2023
Unprompted review

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