Rent-a-Wreck Reviews 

Rent-A-Wreck hides hidden fees and will say they are legally required, which is not true. They will push an insanely expensive rental insurance coverage and will hold you hostage until you say yes. They will not drive you back to the airport if you take a shuttle, having to use their services. Corrupt company, it makes sense why they filed for bankruptcy.

Don’t do it. Pretty bad experience. They overcharge as much as the can.

I was recently at the rent a wreck in Burbank and I received the most professional and courteous service from the manager, Derrick Watts. I went in expecting to receive rude service, like I have been consistently receiving from blacks in sales. ( Let me inform.you that I, too am black). Mr Watts greeted me with a smile, listened attentively and patiently as I rambled on about what I wanted, and then took time to explain the process and my options. This was exactly what a rental experience should have been. I left with the vehicle that I was pleased with, as well as feeling more informed about the process. Thank you, Mr Derrick Watts for your professionalism. It was greatly appreciated.

Booked through Expedia, called ahead to say we would be late picking up the car. Arrived and they had given it away. Then charged double for a smaller vehicle. They want $1000 as a deposit, unheard of in all my years of renting cars. Because of that we had to pay a $90 fee to get the deposit down to an additional $250. Building is not marked, you go inside to talk to someone through a screen with terrible audio. Our person did not speak very good English and had a very thick accent so would've been hard to understand even with good audio. The car was wet on the inside from being recently cleaned and we had to go look for towels in order to dry out the windows. Then when we left the lot, the parking pass did not work. All of this took almost 2 hours.

Scam Artists!
The price listed will double when you arrive with tons of fees. They will force you to take their additional insurance- won't let you self insure to the tune of $45 extra a day. I was also charged random fees after the return as well. They will not explain, will not take phone calls or respond to emails. NO NOT USE THIS SHADY COMPANY!

We were asked about a SunPass in which we were told the Rent a Wreck rep where we’d be driving (to Parkland) and that area and was told by Will that we ‘shouldn’t need it’. Signed the waiver and long and behold exactly where we told him we wouldn’t be driving there were indeed multiple tolls. Charged $25 EXTRA per every toll which a total over $250 in extras fees! I called and spoke to the desk and they gave me management email. I emailed them. Did not hear back, then emailed again and they claim there is nothing they can do because the waiver was signed even though we were told we wouldn’t be driving on toll roads in the areas we were traveling to. Not a great experience.
We are clearly new to the area without experience on these roads. Guillermo Riascos Claims their employees are told to highly recommend the SunPass and maybe there are….but we were not. This is not right. Bad business.
I also booked this car rental through Expedia where I chose FLL airport rental. This is NOT at the airport!!!!! False advertising. It is located in the area of the airport. SCAM. Will never rent from
Such a shady company again. And will continue to leave reviews for everyone to see. Horrible experience. Merry Christmas to us, they scammed us into an inconvenient rental location and then scammed us by charging more on tolls than the actual cost of the rental.
I have asked Guillermo multiple times to call me and he refuses. Emails only. What kind of customer service? Management?

Stay AWAY! Rented a car in Houston thru a person online. Too many required Add-ons, service was bad from start to end! Pay a little more for a reputable company!!!

Terrible experience
Had to walk to location with a broken ankle. Took forever to get the car. The car itself wasn't bad. Smaller than I thought it would be. I had to go around in the rain and dark to look over the car. With a broken ankle. I pointed out marks and he said oh that's nothing. Well once returned I have scratches (already there) had to go through their insurance company over this tiny scratch and 11 months later I'm still dealing with them. Never again will I rent from them.

If you’re late two hours, May wasn’t there to pick you up the airport. They will not return your money. Do not use this company. It’s a scam company. Use a certified price hurts any other company but this

We booked a car from the Rent-a-Wreck online before our flight to Guatemala. We have a canadian credit card that completely covers insurance. The owners tried to charge us $400US in insurance even tho we didn’t need it considering our credit card. Also, when we arrived, an hour late because of our flights, the owner had already rented the car we reserved to someone else and told us we’ll have to wait till tomorrow to get a car. Finally, they refused to refund us.
After facing these issues with this company, we rented a car with Enterprise and the service was perfect and they didn’t try to sell us any insurance considering our card was covering everything.

I booked through Expedia. When I called directly, the man at Rent a Wreck informed me that I would have to pay for the car with a credit card number sent via e-mail. With e-mail not being secure, I asked for a different method to pay. He said he was going to cancel the reservation.

He cancelled it. Expedia still charged me over $130 dollars. I had to book another vehicle. Expedia contacted Rent a Wreck who said they would not refund. Insane.

Booked car rental through orbitz paid $247.67, got to the counter to pickup the car and they said we owe $650. It advertised being at Miami intl airport but actually off site. Once they get you there and feel like they have you they try to extort you. Happened to 2 other people there at the same time. "Car rental consolidated" has like 10 off-brand rental companies but it's really just one company that commits fraud. Shows up on orbitz, priceline, all of the sites. Buyer beware. If you're planning a trip to Miami be very careful which car rental company you choose! We thought we were saving money but it blew up in our face. Cost WAY more and was a nightmare.

I rented the car in October for a week from Monday to Saturday in Tampa for about $100. When I arrived, I saw the sign on the counter that you are required to have $500k liability insurance which I was hoping to decline. In 25 years of renting cars I've never had to purchase additional insurance. My Geico insurance was always good enough. The lady proceeded to look through my insurance card with a fine comb and even asked me to download the app so she can further investigate the insurance details. Then she stated that I can either cancel the reservation or purchase their insurance at $30 a day (almost $1k a month). The car was now $250 for the week. I had to be at work in an hour so I purchased it although they were forcing me to do it. I would never rent from these fraudsters again in a million years.

I have used Rent a Wreck car rental for 5 years. I love this company because of their excellent customer care and service. I have love everything about this company, but most of all the people who have helped me rent a great car over the past 5 years. The same people are there that I met on my first car rental. They are Trish, Rosali and Jen. I feel that I have a close friend or family when I call them. They work with integrity and always do their best to make sure I have the perfect car for my needs at a very reasonable price. I would not go anywhere else to rent a car. Today I had Trish and Jen help me with my reservation. They took much time helping me with directions to my location leaving from the airport. They are the best!

I traveled to Chicago Midway with my family (wife and 2 children both under 5 years old) with hopes of renting a car to visit family and attend a wedding. I booked a car via a third party company (Expedia). Although, I had never heard of the company, I was initially sold by an affordable price and decent reviews. However, my first qualm is that, and perhaps this is an issue with the Expedia, it falsely stated that Rent-a-Wreck was at Midway, it is NOT. On arrival, I noticed my email stating that I had to call a shuttle driver, which I did. I was told that the driver would arrive in 25 mins and wait for the driver on a nearby street corner (outside of the airport). I waited with my family on a street corner for approximately 30 mins, called Rent-a-wreck to inquire about the status of our shuttle but was abruptly told that “there’s a lot of traffic so I’ll have to wait”. Although it’s challenging to wait on a street corner with kids, I decided to reman patient for the driver. Around 45 minutes I called again and the operator at Rent-a-Wreck started raising his voice telling me that “there’s a lot of traffic in Chicago, there’s nothing I can do about that”. I understand the traffic, I’m from Chicago. However, I am a customer that is paying for a service and since I had already been waiting for some time with my younger kids on a street corner, I decided to cancel. The operator told me, “you can but you’re not going to get your money back”. I decided to cancel because the service I received up to the point was a red flag, especially when traveling with young children. The operator immediately hung up on me. In full disclosure, I never ended up renting the car but the customer service was awful. I felt that if I am getting treated like this BEFORE I rent the car, I can only imagine what things will be like once I get the car. Also, I did not want to take a chance of the shuttle driver not being able to get me and my family from Rent-a-Wreck back to the airport on time for my return flight. I ended up paying nearly twice as more unfortunately for another rental company. Overall, if the operator handled my experience better, I would’ve considered waiting longer but the customer service alone was a major turnoff. So much so, that I was willing to take the loss.

We hired a car in Tromso and it was the worst experience in my life. Let's start with the reservation made in January. It was not keep, so when I wrote asking if everything was set, They answered me saying there is not a reservation on your name. Not a big deal :we agreed on a type of car (Ocean Fisker) and a fair price. At the arrival they said to us that the ocean Fisker was out of order and they gave us a Land Rover Evoque: worst car ever. But this is not the reason of my one star rating. The car it was making a very annoying noises from the fro the front wheel. But the baddest thing the car has not a working A/C. Well, it is normal thinking thea in Tromso the A/C it is not imprtant: well, it was. So we had to drive with windows open and the noise from the wheel. Let get to the point then: when I refered all those things to the the guy at the reception He answered that the mechanic said the A/C was fine (how many way do you Know to let the A/C works?) and not a word about the wheel. But the things that made me furious was that the guy said I probably Know about cars less than you. It was a very bad bad experience, even because the guy was Italian as us. No more with them

To begin with, they mistook our airport and had to wait more than half hour for them to bring the Toyota nine seated van while waiting under the pouring rain. Afterwards, the Norwegian driver brought a torn-down, oxidized and ruined van which had torn lining on the inside along with a used and disgusting cloth and a terrible smell.
We called the place to complain and they denied the return of the 2.400 euros. Our main concern however, was if it would last through the thousands of km we where hoping on traveling during our two week stay.
All in all, a horrible way to start our long awaited trip I wish I could show pictures.

Worst experience ever, bad customer service, employees have no respect for customers, more concerned about their own personal life at work making us wait for him to finish on his cell phone. Treating me like my money no good nowhere else, felt humiliating, but had no other options due to my travel hours.

It’s been over 30 days and I haven’t received my $250 security deposit yet. I’ve called already five times and they told me to call them back to follow up. Very disappointed experience. I’m not planning to rent a car ever again from this company.

THIS PLACE IS A SCAM DO NOT COME HERE!!

I booked through Expedia, once I got to the building they charged about $100 more in just fees alone and a $240 refundable security deposit on top of what I paid through Expedia. I took pictures and videos outside and inside of the car because it had plenty of damage to it before I drove it just in case they try to pull a fast one and say I damaged it even more.

It's been about 2 months and I have not yet received deposit. I've called numerous times and every single response, no matter who I was speaking with said "it's still being processed by our accounting department." I gave them the benefit of the doubt until the last few times I've call. Every time they pulled up my account information they would just hang up. I should have read the reviews about this place before booking with them and most of the reviews say the same thing.

DO NOT BOOK WITH THIS PLACE