Rent-a-Wreck Reviews 

1,018
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported dealing with unexpected, heavily inflated costs, steep security deposits, and numerous hidden charges upon arrival at the various rental offices. Reviewers commonly stated that they were strictly forced to purchase expensive extra insurance policies or face outright refusal of service. Some reviewers were not happy with the extremely poor customer service, noting that staff members were unhelpful and completely unresponsive to subsequent complaints. Consumers also highlighted severe logistical difficulties, including missing vehicles at pickup locations, a total lack of advertised shuttle services, and rental cars delivered in terrible condition.

What people talk about most

Price

People report negative experiences with price, noting that initial low online quotes quickly escalate due to... See more

Service

Customers consistently note negative experiences with service, describing immense frustration regarding long... See more

Payment

Consumers find payment to be frustrating, frequently reporting unexpected charges and excessive fees applied... See more

Location

Customers expressed deep frustration and dissatisfaction with the difficult pick-up and drop-off locations,... See more

Customer service

Clients share profound dissatisfaction regarding customer service, frequently highlighting unresponsive staff... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I rented a car in Miami airport , Yanet and a guy with a Chivas soccer team “helped us” at counter, they were incredible rude, especially the guy who was actually rude to everyone he was encounterin... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID AVOID Horrendous experience - should have paid £850 ended up having to pay £1100 with hidden fees. I didnt even book with this company i booked with VIP cars so was una... See more

Rated 1 out of 5 stars

I don't write reviews, but listen when I tell you, read what everyone else has said, and RUN. The initial "deal" found on Expedia is nothing but a click-and-switch scam. Every single part of this expe... See more

Rated 1 out of 5 stars

Do NOT rent here. They use bait and switch tactics and attempt to purchase unneeded extra insurance or they will not rent you a car. My auto insurance coverage exceeded their requirements but they r... See more


Company details

  1. Car Rental Agency

Written by the company

Rent-A-Wreck is a car rental company renting vehicles which have been previously owned by individuals or other rental car companies.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(1,018)

65 reviews in the last 12 months

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Rated 3 out of 5 stars

The initial cost appears low

The initial cost appears low. However the real cost including insurance is similar to the premium car rental companies who have better quality vehicles.
The service received from the staff was excellent however, the car headlight bulb had to be replaced by me and a puncture was repaired by me. The car was comfortable and reliable though it was a bit tatty.

May 6, 2024
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Reply from Rent-a-Wreck

We extend our sincere apologies that your recent experience fell short of the positive service we aim to provide. We acknowledge that the service you received did not meet our usual standards, and we are committed to addressing and improving upon the areas of concern.

Rated 5 out of 5 stars

It was a seamless !!

It was a seamless !!! From getting the car to getting started, everything and everyone were exceptional!!

May 2, 2024
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Reply from Rent-a-Wreck

Thank you, Lynn, for your amazing 5-star review!

Rated 2 out of 5 stars

shuttle did not pick us up at airport, phone does not work

The shuttle did not pick us up at the airport. We waited and called the company for 30 minutes and received no answer. Had to take a taxi to pick up the car.

May 2, 2024
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Reply from Rent-a-Wreck

We genuinely apologize for the negative experience you encountered, as it does not align with our commitment to excellence. The service you received did not meet our typical standards, and we assure you that our team is actively working to rectify and enhance the customer service experience.

Rated 3 out of 5 stars

The cost of the rental was inflated I…

The cost of the rental was inflated I ended paying over $350 for a two day rental thats not including the return of gas charge plus a $350 deposit and the vehicle was older model and the check engine light was on when bringing the car back it not worth it in the end. They could have newer vehicles and lower daily costs I was out of $700 before driving the car.

April 27, 2024
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Reply from Rent-a-Wreck

We apologize sincerely that your recent experience did not reflect our commitment to providing excellent service. The service you received did not meet our usual standards, and we want to assure you that we are taking corrective measures to address the issues and improve our overall customer service.

Rated 2 out of 5 stars

Just don't like the company.

Just don't like that the company isn't at the airport/Midway. The deposit and hold on your account is way to high in my opinion. If you're flying into Chicago having a round trip ticket this company isn't reliable based on its shuttle.

April 26, 2024
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Reply from Rent-a-Wreck

We are deeply sorry that your experience did not meet our commitment to excellence, and we sincerely apologize for any inconvenience caused. The service you received falls below our usual standards, and we are taking immediate steps to address the issues and improve our customer service performance.

Rated 4 out of 5 stars

First time

First, nowhere on the hopper receipt did it say rent a wreck..
next, on the hopper app, it stated 0 miles from airport thinking it’s at the airport. NOT.
When we finally figured it out. The lady at the counter was very nice and knowledgeable.vehicle had no window washing liquid.
Car drove good and clean.
Return was a breeze.
Need to fix Hopper and rental information.
Thank you

May 3, 2024
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Reply from Rent-a-Wreck

We want to express our sincere appreciation for your feedback. Your review plays a crucial role in helping us understand our customers' experiences and enhance our services. We are genuinely sorry to hear about your disappointment, and your input is invaluable as we work towards achieving excellence in customer satisfaction. If there's anything more we can do to address your concerns or if you have additional feedback, please don't hesitate to contact our customer care team. Your satisfaction is our top priority, and we are here to support you in any way we can. Thank you for alerting us to this issue.

Rated 1 out of 5 stars

Hidden fees

Hidden fees. My booking online was $149, and with your hidden fees it went up to $280. Everyone I spoke to outside waiting for their car was equally upset at this misrepresentation.

May 3, 2024
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Reply from Rent-a-Wreck

We appreciate your honest feedback and are sorry to hear that your rental experience did not meet your expectations. We do apologize for the inconveniences that have occurred, and take all feedback seriously. Should you have any questions or concerns please contact the Customer Care Department Monday through Friday 7:30 a.m. to 8:00 p.m. and 8:00 a.m. to 6:00 p.m. on weekends at (877) 877-0700 or Outside USA +1-301-681-8100.

Rated 1 out of 5 stars

Never again.

We paid the total cost of the car rental per our Expedia price summary, but before we could get possession of our rental car or the keys, we had to pay another $270.22 to Rent A Wreck at the parking lot.

The pick-up at the airport after our arrival was a disaster. We were told to walk out to the Taxi area but not what to look for. After calling Rent A Wreck they said just look for ABC. Every bus in the airport has ABC. We got on an ABC bus but after speaking to the driver realized it was not the ABC shuttle to ABC Parking. Eventually, we were picked up by the shuttle and driven to ABC Parking where they told us we had to pay $270.22 more. We returned the car two days early and did not receive a rebate.

April 19, 2024
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Reply from Rent-a-Wreck

We appreciate your honest feedback and are sorry to hear that your rental experience did not meet your expectations. We do apologize for the inconveniences that have occurred, and take all feedback seriously. Should you have any questions or concerns please contact the Customer Care Department Monday through Friday 7:30 a.m. to 8:00 p.m. and 8:00 a.m. to 6:00 p.m. on weekends at (877) 877-0700 or Outside USA +1-301-681-8100.

Rated 4 out of 5 stars

Overall great experience

We had some issues getting our vehicle. The email from the distributer in Larnaca went to my spam folder so we had some miscommunication. They were extremely nice and helped us get our vehicle. They were very accommodating with our early departure time. Overall great experience.

April 25, 2024
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Reply from Rent-a-Wreck

Thank you for your awesome 4-star review!

Rated 2 out of 5 stars

Didn’t have a car available when I…

Didn’t have a car available when I arrived

May 2, 2024
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Reply from Rent-a-Wreck

We are deeply sorry that your experience did not meet our commitment to excellence, and we sincerely apologize for any inconvenience caused. The service you received falls below our usual standards, and we are taking immediate steps to address the issues and improve our customer service performance.

Rated 5 out of 5 stars

The car was great and ljust what we…

The car was great and ljust what we needed for our time out West. There was only one little snafu - the radio would come on at various times completely unsolicited. It was extremely difficult to turn off. The driver was annoyed by this disturbance. When we told the person in the office she said she has had this complaint before and it would never happen when she was trying to show her boss. Believe me, it happened almost every time we were in the car. That was the only problem we encountered, Gas was really expensive in CA and some parts of NV, but you cannot do a thing about that - almost $100 a fillup.

April 27, 2024
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Reply from Rent-a-Wreck

Thank you, Nancy, for your awesome 5-star review!

Rated 4 out of 5 stars

Car was great, not ready on reservation day

Car was great, however it was not ready until the second day we were there. In the grand scheme of things, not a big deal, but it would’ve been nice to have taken delivery of my car on day one The staff was fantastic.

April 21, 2024
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Reply from Rent-a-Wreck

We extend our sincere apologies that your recent experience fell short of the positive service we aim to provide. We acknowledge that the service you received did not meet our usual standards, and we are committed to addressing and improving upon the areas of concern.

Rated 1 out of 5 stars

Misleading prices

Prior to our arrival in Cancun, the website promised a $150 refundable deposit and did not mention a required insurance payment. We were under the impression that we would only be paying the $50 car rental fee and the refundable $150 deposit. However the information was highly misleading because when we arrived there, we were told we had to pay an additional insurance fee of $250 as well as a $500 refundable deposit. This was a negative experience on our honeymoon and our next trip we will not be using this car rental service. Your company should be more transparent with their prices since we had to budget and save for this trip and additional charges caused a great hardship for us.

April 25, 2024
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Reply from Rent-a-Wreck

We sincerely regret any inconvenience you faced due to the product requirement process at the car rental location. Our dedicated quality service team is actively addressing this issue with the location’s management to enhance their product communications and processes. Your feedback is invaluable, and we appreciate you writing to let us know about your experience. Thank you!

Rated 4 out of 5 stars

Easy process to get car

Easy process to get car, no long lines. Same with the return. Car could’ve been a little cleaner inside and out. Otherwise it was a great experience.

May 1, 2024
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Reply from Rent-a-Wreck

Thank you for your amazing 5-star review!

Rated 5 out of 5 stars

I had a great experience with not only…

I had a great experience with not only the staff on the shuttle but in office. The car itself was small but worked out perfect for parking at the Cubs game for three of us. I would definitely rent again at this location and opt for a bigger car if there will be more people I am traveling with.

April 30, 2024
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Reply from Rent-a-Wreck

Thank you, Evelyn, for your very generous 5-star review!

Rated 5 out of 5 stars

Great customer service

Great customer service. Easily accessible. Great prices.

I went to Puerto Rico for about a week and didn’t want the hassle of finding a ride or the varying taxi prices. I looked at all the well known companies but I wasn’t about to pay their prices lol. I decided to check out Rent-A-Wreck because their prices were low. Although the name sounded sus I went with them anyway and just like all the other companies their process was the same. They had great customer service. I wish I remember the gentleman’s name but I don’t… he had the best tip, in Puerto Rico they have a lot of bridges and you have to pay tow he offered to have it included when we got the car and that was helpful because we didn’t have to stress about it when we went exploring all over. If you’re looking for an inexpensive car this is the place. I felt bad for everyone staying at hotels getting charged an arm and a leg to go 5 minutes away or to go to the rainforests to walk around when you can do that for free and the only thing you’d pay is the park fee. Anyway, check them out for yourselves but it made things easy for us especially being able to go grocery shopping, dinner, and touring whenever we wanted. All the best ✅

April 22, 2024
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Reply from Rent-a-Wreck

Thank you for your awesome 5-star review!

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