Rentbooks.com is trustworthy. Excellent customer service. Prompt service. They make returning books easy and convenient. I have used them in the past, never had a problem and their service today is st... See more
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See what reviewers are saying
During my first semester in college, I had no clue how I would get cheaper books online rather than buying them from the on campus bookstore. My sister who had attended the same college before recomme... See more
I am freaking out because classes started Monday and it is now Wednesday. The last 2 semesters my books came to me "lickity split", but this 3rd time I am WAITING. Because these summer classes are o... See more
I rented a used book and it looks more worn-out than what was initially described in the description but overall, it's not that bad considering the low price. The shipping was fast which was great. I'... See more
Company details
Contact info
5121 Skyline Village Loop S. Ste 220, 97306, Salem, United States
- help@rentbooks.com
- rentbooks.com
Rentbooks.com is reliable
Rentbooks.com is trustworthy. Excellent customer service. Prompt service. They make returning books easy and convenient. I have used them in the past, never had a problem and their service today is still excellent!
September 1, 2017
Unprompted review
I paid extra for expedited shipping and …
I paid extra for expedited shipping and it took my book over a week to arrive.
August 25, 2017
Unprompted review
Reply from rentbooks.com
Thank you for your review. I do apologize for the inconveniences caused. Our records indicate the order was shipped on 08/17/2017. However, the tracking information from UPS shows that it wasn't actually shipped until 08/21/2017. Once it was shipped on 8/21/2017 it was delivered on 08/26/2017 which would have been within the estimated time for delivery but for some reason our system had a delay between the date our system shows shipped and the date UPS actually shipped it.
I have issued a refund for the shipping fee today. Please allow 3-5 business days for the credit to post to your account. If you have any other questions or concerns, please feel free to contact customer service directly via email.
Did not receive book
Hard to rate when I don't receive what I paid for.
August 25, 2017
Unprompted review
Reply from rentbooks.com
Thank you for your review. Unfortunately, we are required to ship to the address on record when the order is placed. We are unable to change the address or cancel the order. The address provided looks to have had a missing apartment number. Should the shipment be returned undeliverable a purchase price refund will be processed. If you have any other questions or concerns, please contact customer service directly via email .
I placed my order and received my …
I placed my order and received my textbook on time.
August 19, 2017
Unprompted review
It was fine
It was fine. Took a little longer to get here than we'd hoped.
August 3, 2017
Unprompted review
Books delivered by the date
Books delivered by the date. Sturdy packing...
July 26, 2017
Unprompted review
very good thanks
July 21, 2017
Unprompted review
Super fast shipping
Super fast shipping, affordable, and great quality. I can buy used books on your website cheaper than I can rent on other sites!!
July 18, 2017
Unprompted review
Best prices for very expensive …
Best prices for very expensive textbooks, arrived within days.
July 14, 2017
Unprompted review
Good prices and fast shipping
June 29, 2017
Unprompted review
Excellent service-arrived as promised!
I would use them again and would definitely recommend them to others. Choosing my selection, paying for it and then receiving as promised. Very satisfied!!!
March 21, 2017
Unprompted review
All Around Satisfied
Shipping was fast, item was just as described, price was great. Thanks!
March 2, 2017
Unprompted review
Just Fine!!!
I am renting 3 books from rentbooks.com and it is so cheap if you compare to other websites, but it also comes with some consequences. I am renting 3 books from them, 1 book is totally fine, the other book looks so bad, even the cover looks so messed up (in contrast which is they have on their website), another one is loose leaf version book without its binder. I had to bought it separately in order to make that book usable. I don't care thou since it is so cheap.
February 14, 2017
Unprompted review
Reply from rentbooks.com
I apologize for the frustration. Most of our rental items are used books, these are the conditions we grade our books on and the conditions by which we list our books:
New books have never been used and are in pristine condition.
Like New books have no signs of wear and tear, but have had a previous owner.
Good Used books have minor wear and/or some markings.
Used books might have a moderately worn cover, some markings, and/or slight discoloration.
Acceptable books contain excessive writing, highlighting, or other markings; worn-out covers; a few loose or torn pages; and staining; but all pages are still legible.
Damaged books have writing, highlighting, or other markings on over 75% of the pages; a large portion of the front cover missing; numerous torn pages; excessive odor; obscured text; or stuck-together pages.
Returns are easy! Send the return package to us at the following address using a traceable shipping method with the shipping carrier most convenient for you:
Rentbooks Returns
2800 Pringle Road SE
Ste. 100
Salem, OR 97313
Once we receive your package, we will issue a refund (for the merchandise minus any shipping and handling charges) via the payment method you originally used to make the purchase. Please include a note with your name, site of purchase, and the reason for your return.
Please contact our Customer Service Department directly via email if you have any further questions.
Comes later than sooner
Said it would come in 7-10 days. It's funny, the day after I ordered two books from Rentbooks, I ordered another book from Chegg. The one from Chegg came in three days tops. The one I ordered last arrived first.
And of course the books that I really needed were the ones that came later.
But if there's ones good thing about Rentbooks, it's the prices. I feel the question when ordering from Rentbooks is do you want to spend a few classes being that kid without the book for a cheaper price.
February 8, 2017
Unprompted review
Reply from rentbooks.com
I apologize for the confusion. Our records indicate that your order was placed on 1/31/2017 and shipped out the very same day via FedEx SmartPost which can take 7-10 business days for delivery. FedEx SmartPost is a FedEx and USPS partnership.
Tracking records show the shipment was delivered on 2/8/2017, well within the estimated delivery time frame. You are welcome to view the tracking records here:
https://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_code=us&tracknumbers=9611915287751071527916 and here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9241993150359931651551.
Please contact our Customer Service Department directly via email if you have any further questions.
Book was as described and shipping was fast.
Book was in very good condition. Received book faster than the estimated shipping time. Price was very reasonable.
February 7, 2017
Unprompted review
Great Prices slow delivery
Prices are great, but it takes much longer than the competition to receive the books, which was a problem both times I have used this company
February 6, 2017
Unprompted review
Great customer service.
Wonderful to work with. Great customer support. Will definitely order from them again.
February 2, 2017
Unprompted review
Reply from rentbooks.com
I apologize for the delay and inconvenience. There was an error in processing the refund on 1/30/2017. Your refund has been processed today. Please allow 3-5 business days for the refund to post back to your original payment method.
Please contact our Customer Service Department directly via email if you have any further questions.
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