Rentbycar Reviews 50

Dishonest and Untrustworthy Company!
As with other reviews, we were falsely accused of damaging the vehicle and charged for pre-existing damage.
The alleged damage is very small and in an obscure location. We were also charged multiple times for an additional driver.
The company has taken weeks to respond to emails, only responding when I disputed the charges with my credit card company. The photos of the alleged damage are poor and there are no quotes to support what they have charged, its just an arbitrary figure.
Buyer Beware - take detailed photos (including under the vehicle and the roof) and don't sign the condition report until you have inspected the vehicle.

SCAM claim tried to claim damages to vehicle: a) Without any proof and b) that did not exist (we had taken photos before and after).
We shared the before/after photos with the company, who have since gone AWOL and not replied to any communications. Have had to take this up with the credit card company to resolve sadly.
DO NOT hire a car from here unless you have several hundred pounds spare to pay for SCAM/FRAUDULENT damages claims.

UPDATE 02/09: After emailing their customer support team, they have replied with more detailed claims of the damages, but had clearly not inspected the before & after photos I sent them previously, showing that one scuff was present before the hire (and therefore wasn't caused by me), and the other mark they claimed did not exist at all (before or after).

Thankfully I had the good sense to take several before & after photos of the car as evidence.. but even with these, they are still trying to steal from and scam their customers. AVOID THIS COMPANY ENTIRELY!

Very bad experience when returning the car. 170 euro for few scratches UNDER the car. Only picture we could document, because under the car. What a scam!!!

These people are running a scam! When I returned my car, the woman checking me in immediately went for the front bumper and felt underneath, exclaiming that there were scratches and damages to the paint that no one can see. She mentioned several times that I didn’t have insurance for it or it wouldn’t matter and then tried to convince me it was fine because I could file to my credit card company. Nevertheless, they are clearly trying to squeeze money out of people. When asked if she had pictures of it before to show that it was not scratched, of course she had none and I had taken pictures around the whole car but never thought to take them underneath. I know better now! They know no one is documenting that and they have nothing to prove that you caused the damage but you can’t prove otherwise. $170 euros, more than the cost of the 2 day rental. Avoid these people at all costs costs. It will end up costing you more!

I had no possibility to give lower!!!
This company is as many other reviews learned in criminal action to find anything when you return your car.
Don’t trust the man with the blue spectacles. He is the criminal to charge me €125 for a tip on a valve not noticeable but he found. His answer: “don’t worry. You will get your money back from the insurance company.
I will strongle advise my contractor, sunny cars, not anymore cooperate with this company.

Yes, they are still at it (in Bilbao at least:

Provide you with a shiny car and then scam you when return - the bodywork scratch found (after circling the car three times for damage) was so small it could hardly be captured on a photograph.
And then - strangely enough - three separate emails requesting confirmation of the repair having been carried out still remain unanswered.

And I almost forgot:
No signage at the airport to tell you where or how to collect your car, and then a very long wait for the shuttle bus to arrive.

On receiving the car their agent tried to make me pay double the trans border insurance until I presented my contract with Zestcarrental . Then immediately backtracked for half the amount. This already gave me an idea of how they operate I was given a chance to inspect the car and found to extra spots of damage which was reported and one of them photographed and added to the already noted damage report. The other spot of damage was deemed by their agent as insignificant and not added. This damage by the way was much smaller than the so called damage that I was supposed to have caused. Even if I had taken hours I and the agent would 99 out of a 100 times not have found the damage I was accused of.

The point is that we did not damage that wheel. They immediately deducted 100 Euro from my credit card. I returned that car in a spotless condition.

When I asked the agent who investigated our car to reverse the car to show that if the wheel was in a different position it was VERY possible for me and the agent to miss that very little scratch. We asked him to find the damage when the wheel was in a different position and he COULD NOT. He also agreed that it was possible to miss this but had to go ahead to charge us because that is their policy and he had to do his job. Just to add that it took him 20 minutes of scrutinizing to find this 5mm spot of roughness on the left front wheel rim.

I am definitely sure this is done to most of their customers. Some damage is always found on return of vehicles , they charge the customer without even a quote and never even have it repaired

In my opinion it is dishonest and unfairly making money off honest customers. Over 30 years of car rentals all over the world I have never encountered this type of operation

I recently rented a car at Bilbao Airport and had a very positive experience overall. While the company does have some room for improvement, the pros far outweighed the cons in my case.
Cons:
They were unresponsive to emails.😔
The website doesn’t allow you to manage your booking.🤨
There’s no phone number listed on the website for contacting their office.🥵
Pros:👍🏻
-The person at the reception was incredibly polite and helpful. When I asked about upgrading the car, the prices were very reasonable.
-They gave me a business card with their phone number, which made me feel much more confident about the service.
-The staff answered all my questions clearly and in both Spanish and English.
-The car was spotless and almost brand new.
-Their full coverage insurance was very affordable.
-The overall price was less than half of what other companies charged. (Big companies)
-The pickup office was conveniently located near the airport.
-Every small detail (like scratches and dents) was carefully noted when I picked up the car, even though I opted for full coverage, so it wasn’t a concern.
-Returning the car was quick and hassle-free—it took less than 2 minutes.
-The van to take me and my family was ready and took us to the airport straight away
-The pre-authorized money on my credit card was cancelled just 20 minutes after I dropped off the car, with no surprise charges.

I’m very pleased with the service and would absolutely recommend RentByCar to my friends. My advice? Save yourself a headache and go for the full coverage—it’s very affordable with this company and provides peace of mind.

Abysmal experience upon returning the vehicle. 10 minutes late so charged for another full day's rental. In contrast to the collection, when they didn't want to help us verify the 20+ damaged items on the vehicle, the return inspection was microscopically surgical! They tried to blame us for 2 damaged hub caps until we showed them the video we took before leaving that proved the damage was pre-existing. Not so lucky with the windscreen, which we unfortunately only checked superficially when we collected the vehicle; the check in agent went straight to 3 tiny stone chips, which we are sure we didn't cause but of course without the evidence we can't prove - charged €662,67, luckily we have Zest Car Rental's top up insurance to cover it - I very much doubt they will repair it, and if they do it will be for nothing like what they have charged. Lesson learnt, one gets what one pays for, and the only way they can offer prices that undercut the market leaders like Sixt, Hertz, and Avis is to claw back costs by this unscrupulous way of operating - it is the cheap hire car business model!!

They charge you 2 times for a full insurance!!

Rented and paid for a medium SUV, stated to be Hyundai Tucson or the like. Got a cheap Dacia instead, but no discount, even though it cost Hald the Price and is a car I would never rent, it is very bad and discount. Never again, find another rental place.

Unfair rip-off. We returned the vehicle in its original condition, and when we returned the car, a virtually invisible scratch on the lower edge of the front bumper was claimed and charged at 150 euros. I am certain that I did not cause this. It was raining cats and dogs when we rented the car and unfortunately we neglected to use a microscope to check the car for damage... This came back to haunt us when we returned the car, the staff meticulously and painstakingly searched the vehicle for small things and of course found something. I would advise everyone not to use this car hire company.

I LOVE this guys. Faster with the shuttel, new cars and very good price. I gonna come again to Bilbao with this people

It is only my experience , but this company, despite all the bad reviews that I just read, it deserves from me a 4 out of 5 graduation.
I do have no real complaints, and the 1 point I do not give it’s only due to a small misunderstanding when picking up the car. and the fact they did not answer an email inquiry that I did a week after I returned the car.
They have their own way of working and it is a different way than average, all in all I’m satisfied with their service.
And I have to say, I had as well an upgrade offer which I accepted because it wasn't expensive and made my trip even more comfortable.

Don´t recommend this rental company. We picked up our vehicle at Bilbao Downtown office and agreed in advance to drop it off at Bilbao Airport branch. We booked a small economic car (Fiat 500). When collecting the car, we were offered an upgrade to a Citroen C3 for 15 euros extra, which we declined. Then, the attendant offered a Renault Clio for no extra cost - they obviously didn´t have our Fiat 500 available. So we took the Renault. When returning the car, the inspection took nearly 30 minutes. Thankfully we had paid a premium insurance that reduced the excess to zero, otherwise they would have found something wrong to charge us extra. Even insects marks on the front of the car were inspected!!! Not enough, we were then informed of an extra fee of 36 euros for dropping the car in a different location, even though I paid the booking in advance and it was clear during the booking process that the car would be dropped off in the airport instead of city centre. Every excuse to steal from customers, hidden fees, and not friendly service. Stay away from Rentbycar.

Avoid, Avoid, Avoid - as others have said I wish I had read the reviews first. Absolute scam of a company. They look over the returning car forensically to find the minutest scratch in order to charge you - in my case 97 euros for a scratch no bigger than my small fingernail.
Even though I have my own insurance and ultimately do not have to pay out of my own pocket I am incensed that this company can and still operate in such a deceitful way. Heed my advice go elsewhere.

Like so many others the damage scam was worked on us. There can be no justification for charging 200 euros for tiny scratches immediately adjacent to other tiny scratches.
We were more or less made to pay given pressures of having to catch out flight. They have ignored requests to evidence actually repairing the tiny scratches.
Do not use.

Car scheme. The car is handed over to the driver without anyone going to do an inspection as it should be and as the insurance was taken out by another company, on the day the car is returned the company always finds something that is not right. Therefore, there is a huge difference between collecting and delivering the car. This is how the company makes money.

AVOID AT ALL COSTS. Like many on here they charged me for a scratch on the plastic bumper under the car when I returned it - 86 Euro. This company is a scam, there is a reason they are cheap. You have to be very careful to make a 100% inspection of the vehicle and to take photos of absolutely everywhere on the car - including underneath the protective band in the wheelarches and the bumpers, and it's simply not possible to do this without proper lights. Simply aviod, pay a few euros more with another company and save yourself money, hassle and stress at the end of the rental. Awful company.

The car I was offered for rent was seriously damaged. When I returned it the company objected that there was a minor black spot on the wheel which I needed to pay for. I had no way to challenge it and avoid the penalty despite the fact that the company had no evidence that the black spot was not already there when I rented given the large number of other damages which existed when I took it.
As a customer you have no way to challenge a company like RENTBYCAR when they decide to charge you with an undue penalty. The customer service doesn’t even respond to you