RentCafe Reviews 499

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the website easy to navigate and appreciate its straightforward layout, which helps in finding property information and managing rent payments efficiently. Reviewers also highlight the usefulness of features like virtual tours and helpful filters for specific amenities, making the apartment hunting process smoother and more organized. However, some people were dissatisfied with the contact experience, noting difficulties in reaching staff or receiving responses to inquiries. There are also mentions of issues with login and registration, and some users found the email notifications to be excessive or not tailored to their preferences. A few other people also felt that the website could provide more detailed information on each property.

What people talk about most

Website

Users describe ambiguous interactions with the website. While some customers find the site straightforward,... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the site straightforward, easy... See more

Location

Clients share ambiguous opinions on location. Many reviewers express frustration with irrelevant listings,... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report difficulties reaching staff,... See more

Staff

Consumers find staff to be ambiguous, with some reviewers praising certain staff members for being patient,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I need a place to live like yesterday. ForestRidge rejected me for four months, no one was at Hartsville Gardens never was in to get an application. Magnolia Senior Village advised there was an apartm... See more

Rated 3 out of 5 stars

I was initially frustrated about the inability to log in or register. I was able to only find minimal properties, I had to use other search tools like Google to find anything. I emailed about login... See more

Rated 3 out of 5 stars

I love seeing so many choices for rentals but it just makes it harder for me. I have to find a rental with income assistance. Either section 202 or tax credit as my income is very very low. It would... See more

Rated 3 out of 5 stars

It works well if you are looking for ourself, the suggestions that they email never seem to match what you are looking for. Example. 2bed 2 bath is what we have been looking for, but we constantly get... See more


Company details

Written by the company

RentCafe.com is an apartment search website that offers the right tools to make your rental search simple and efficient. We are trusted by millions of renters who appreciate the smooth experience, from starting a search to moving in. You can easily go from browsing rental listings to contacting property leasing offices, to scheduling tours and applying online, all on RentCafe.com.


Contact info

  • 430 S. Fairview Avenue, 93117, Santa Barbara, United States

  • rentcafe.com

3.4

Average

TrustScore 3.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like getting the daily updates on…

I like getting the daily updates on available apartments. They don’t always align with my maximum rental allowance, but usually I can select from the offerings, those listings that meet my criteria so I can tag them as part of a dedicated and thorough search for best matches. It’s a good site with multiple listings to meet the needs of those seeking rentals in any given geographic area.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Expired License

The License needed to process or store credit card information is showing Expired.

If you are using a VPN Cloud does not let you access the site

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

It's fairly easy to use to search…

It's fairly easy to use to search apartments. Showing much of the Metro St. Louis area allows for larger search areas as well as zip codes. Only thing to make better is to allow for low income/disability places to be searched and messaged on requirements.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars

Five stars! RentCafe is my go-to for apartment hunting. The filters are incredibly helpful for finding specific amenities, and the website stays current with new listings daily. It saved me so much time.Thank you very much!🙏

March 16, 2026
Unprompted review
Rated 2 out of 5 stars

I feel very frustrated because when I…

I feel very frustrated because when I see an apartment that interests me, based on availability, the rental price, etc., when I contact the place, nothing is true. The price is higher, there's no availability, and if there is, they have a waiting list of around five years. And when I go to see it in person, it's very different from what's in the photos.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Bad responding

There are so many apartments that are listed. They don’t get back to you. I’ve called them multiple times emailed even reached out via the website and I hear nothing back. I think that they should do something about not having apartment to get back to potential applicants.

March 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look