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RentCafe Reviews 499

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TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the website easy to navigate and appreciate its straightforward layout, which helps in finding property information and managing rent payments efficiently. Reviewers also highlight the usefulness of features like virtual tours and helpful filters for specific amenities, making the apartment hunting process smoother and more organized. However, some people were dissatisfied with the contact experience, noting difficulties in reaching staff or receiving responses to inquiries. There are also mentions of issues with login and registration, and some users found the email notifications to be excessive or not tailored to their preferences. A few other people also felt that the website could provide more detailed information on each property.

What people talk about most

Website

Users describe ambiguous interactions with the website. While some customers find the site straightforward,... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the site straightforward, easy... See more

Location

Clients share ambiguous opinions on location. Many reviewers express frustration with irrelevant listings,... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report difficulties reaching staff,... See more

Staff

Consumers find staff to be ambiguous, with some reviewers praising certain staff members for being patient,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I need a place to live like yesterday. ForestRidge rejected me for four months, no one was at Hartsville Gardens never was in to get an application. Magnolia Senior Village advised there was an apartm... See more

Rated 3 out of 5 stars

I was initially frustrated about the inability to log in or register. I was able to only find minimal properties, I had to use other search tools like Google to find anything. I emailed about login... See more

Rated 3 out of 5 stars

I love seeing so many choices for rentals but it just makes it harder for me. I have to find a rental with income assistance. Either section 202 or tax credit as my income is very very low. It would... See more

Rated 3 out of 5 stars

It works well if you are looking for ourself, the suggestions that they email never seem to match what you are looking for. Example. 2bed 2 bath is what we have been looking for, but we constantly get... See more

Company details

Written by the company

RentCafe.com is an apartment search website that offers the right tools to make your rental search simple and efficient. We are trusted by millions of renters who appreciate the smooth experience, from starting a search to moving in. You can easily go from browsing rental listings to contacting property leasing offices, to scheduling tours and applying online, all on RentCafe.com.

Contact info

  • 430 S. Fairview Avenue, 93117, Santa Barbara, United States

  • rentcafe.com

3.4

Average

TrustScore 3.5 out of 5

499 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

GM,I had requested for a tour at 3…

GM,I had requested for a tour at 3 places for a studio and No Response?
What is the purpose ! Savoy,Chelsea 29 and 96 st...why I can't setup a tour for my son,he's working 6 days a week!
How do we get to view 🤔 the studio apps?
Thank you
Lora

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to navigate and find what you…

So easy to navigate and find what you need! You get information, directions, info about specials, estimated costs, request a tour and more. So glad I found out about RentCafe today! They are making it so easy to relocate!

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Portal for rent payment not efficient

Portal for rent payment not efficient. Receive confirmation of payment by email, then a week later funds have not come out of account and getting charged late fees and nsf fees when money is in bank account and available. Have had no response regarding issue or reversal of unjustified fees put on account.

January 1, 2026
Unprompted review

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